Auto Recalls for Consumers

MERCURY COUGAR - 2000 MERCURY COUGAR Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 206 complaints filed for the 2000 MERCURY COUGAR

Below is a list of complaints & problems filed against the 2000 MERCURY COUGAR. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2000 MERCURY COUGAR, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (17) Fuel Propulsion System (2) Other (1) Service Brakes Hydraulic (10) Unknown Or Other (11)
Communications (1) Fuel System Gasoline (40) Power Train (9) Steering (9) Vehicle Speed Control (17)
Electrical System (72) Fuel System Other (3) Seat Belts (2) Structure (7) Visibility (16)
Engine And Engine Cooling (27) Interior Lighting (1) Service Brakes (1) Suspension (1) Visibility Wiper (1)
Equipment (5) Latches Locks Linkages (6) Service Brakes Air (1) Tires (4) Wheels (3)
Exterior Lighting (7)

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ComplaintDescription

FUEL SYSTEM, GASOLINE

7/30/2008 - COLLIERVILLE, TN
TL CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER. THE CONTACT WAS ABLE TO PULL OVER AND WAITED A FEW MINUTES. SHE WAS ABLE TO RESTART THE VEHICLE WITHOUT ANY TROUBLE. THE FAILURE OCCURRED ONCE MORE AFTER THE FIRST FAILURE. THE DEALER STATED THAT THE FUEL WAS BEING BLOCKED FROM ENTERING THE ENGINE. UPON FURTHER INVESTIGATION, THE DEALER STATED THAT NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE) APPLIED TO HER PARTICULAR YEAR, MAKE, AND MODEL VEHICLE, WHICH THEY BELIEVED TO BE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000 AND CURRENT MILEAGE WAS 187,000.

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ELECTRICAL SYSTEM: ALTERNATOR/GENERATOR/REGULATOR

3/10/2008 - JACKSONVILLE, FL
ENGINE LIGHT CAME ON, THEM BATTERY LIGHT. A NEW BATTERY WAS INSTALLED BUT AFTER A FEW DAYS THE BATTERY AND ENGINE LIGHT CAME ON AGAIN. ALTERNATOR WAS CHECKED AND FOUND TO BE IN PERFECT ORDER. EVENTUALLY ONE DAY ALL THE PANEL LIGHTS JUST WENT DIM AND THE CAR SHUT OFF TOTALLY. CAR WAS TOWED TO DEALER WHERE I WAS TOLD THAT I NEEDED AN ALTERNATOR AT THE COST OF $550. I AGREED. GOT THE CAR DROVE IT FROM THE DEALER THE ENGINE LIGHTS AND BATTERY LIGHTS CAME BACK ON THAT VERY SAME DAY. CALLED THE DEALERSHIP AND WAS TOLD THAT IT TAKES TIME FOR THE ELECTRICAL SYSTEM TO ADJUST. I DROVE IT FOR ONE WEEK AND THE CAR SHUT OFF AGAIN. I HAD IT TOWED AGAIN. DEALER SAID IT WAS FIXED AND THAT I SHOULD NOT HAVE ANY PROBLEMS WITH IT. IT'S HAS HAPPENED OVER AND OVER AGAIN SINCE THEM. I DON'T KNOW WHAT ELSE TO DO.

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POWER TRAIN

2/27/2008 - JACKSONVILLE, FL
2000 MERCURY COUGAR WITH TRANSMISSION PROBLEMS. CONSUMER STATES THAT THE TRANSMISSION HESITATES WHEN PUTTING IT INTO GEAR, JERKS WHEN MOVING FORWARD. HE ALSO STATES THAT TRANSMISSION FLUID ON THE GROUND WAS NOTICED. A LOCAL TRANSMISSION SHOP DIAGNOSED THE PROBLEM AS METAL FILLINGS IN THE TRANSMISSION FLUID AS WELL AS BAD SEALS.

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ELECTRICAL SYSTEM: BATTERY: CABLES

2/7/2008 - TAMPA, FL
TL CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING BETWEEN 55-60 MPH, ALL OF THE VEHICLE LIGHTS BEGAN FLICKERING. THE VEHICLE FAILED THREE TIMES AND WAS TOWED TO A MECHANIC. THE MECHANIC STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. WHEN THE ALTERNATOR WAS REPLACED, THE VEHICLE LIGHTS STILL FLICKERED. THE CONTACT WAS INFORMED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM: BATTERY: CABLES). THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 67,000.

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VISIBILITY: SUN ROOF ASSEMBLY

2/1/2008 - CIRCLEVILLE, OH
2000 MERCURY COUGAR WITH 76,000 MILES ON IT AND THE SUNROOF HAS FAILED COMPLETELY. TOOK THE CAR BACK TO DON THOMPSON LINCOLN MERCURY AND THEY MADE ME AWARE THAT THE SUNROOF WAS BUILT WITH A PLASTIC RAIL TO OPEN IT, THIS PLASTIC IS TO WEAK FOR THE METAL ROOF IT HOLDS AND CANNOT SUSTAIN THE WEIGHT. IT WAS MENTIONED THIS HAS BEEN A COMMON PROBLEM, AND THE PRICE TOO FIX IT WAS $1300 JUST FOR THE PARTS. AFTER CONTACTING FOD DIRECTLY THEY TOLD ME NOTHING COULD BE DONE BECAUSE THE WARRANTY WAS NO LONGER IN EFFECT, AND THEY APOLOGIZED FOR ME BEING STUCK WITH THIS. STILL NOT FIXED AND WHEN DRIVING OVER 55 MPH THE SUNROOF FLIES OPEN, CAUSING A LOUD SOUND TO PRODUCE DISTRACTING ME FROM DRIVING. THE BUTTON TO OPEN IT NO LONGER WORKS, LEAKS ON HEAVY RAINY NIGHT WHICH IS RUINING THE INTERIOR WHICH WILL COST MORE MONEY THAT I DON'T HAVE, AS IT IS I CAN'T AFFORD TO FIX THE SUNROOF. BAD CHOICE FOR FORD/MERCURY.

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FUEL SYSTEM, GASOLINE

11/16/2007 - HOUGHTON LAKE , MI
TL CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN HESITATING, STALLING, AND THE ENGINE SHUT OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT CONTINUED TO HESITATE UNTIL FUEL WAS ADDED. THREE WEEKS PRIOR TO THE FAILURES, THE VEHICLE STALLED AFTER SHIFTING THE GEAR INTO NEUTRAL. SHE ENGAGED THE ACCELERATOR PEDAL TO PREVENT THE VEHICLE FROM STALLING. THREE DAYS AGO, THE VEHICLE WOULD NOT START. A DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 76,300.

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ELECTRICAL SYSTEM: BATTERY: CABLES

10/29/2007 - NESHANIC , NJ
TL CONTACT OWNS A 2000 MERCURY COUGAR. THE VEHICLE WOULD NOT START AND IT WAS JUMPED BY AAA. THE VEHICLE WAS DRIVEN TO THE REPAIR SHOP AND THEY STATED THAT THE CABLE THAT CONNECTED THE BATTERY TO THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES), EVEN THOUGH THE VEHICLE WAS MANUFACTURED WITHIN THE MANUFACTURE DATES. THE VEHICLE WAS MANUFACTURED IN APRIL OF 2000. THE CURRENT AND FAILURE MILEAGES WERE 118,000.

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ELECTRICAL SYSTEM: BATTERY: CABLES

9/17/2007 - SIERRA VISTA, AZ
TL CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THERE WAS A RECALL ON THE ALTERNATOR BATTERY CABLE. WHEN THE BATTERY SHORTS OUT, IT CATCHES FIRE AND ALSO SHORTS OUT THE ALTERNATOR. WHILE DRIVING 35 MPH, THE CABLE CAUGHT FIRE, BUT IT EXTINGUISHED ON ITS OWN. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT HIS VIN WAS NOT INCLUDED IN ANY RECALLS. THE CONTACT PAID FOR THE REPAIR AND WANTS TO BE REIMBURSED. FORD REFUSES TO REIMBURSE HIM AND ADVISED HIM TO CALL NHTSA. THE CURRENT AND FAILURE MILEAGES WERE 65,000.

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AIR BAGS

8/14/2007 - POTTSVILLE, PA
TL CONTACT OWNS A 2000 MERCURY COUGAR. IN 2006, THE CONTACT WAS INVOLVED IN A CRASH AND WAS STRUCK BY SIX VEHICLES. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ON THE INSTRUMENT PANEL. HE STATED THAT HE HAS BEEN INVOLVED IN NUMEROUS CRASHES DUE TO DODGING ROAD DEBRIS, WHICH CAUSED HIS VEHICLE TO BE REAR ENDED AND CRASH INTO A TREE. THE AIR BAGS HAVE NEVER DEPLOYED IN ANY OF HIS CRASHES. THE DEALER AND THE MANUFACTURER HAVE NOT OFFERED ANY ASSISTANCE AND STATED THAT NOTHING COULD BE DONE DUE TO THE LACK OF SAFETY RISK. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 51,000 AND THE FAILURE MILEAGE WAS UNKNOWN.

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FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP

8/2/2007 - SHAFTER, CA
TL CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE FUEL PUMP FAILED ON HER VEHICLE. FORD INFORMED HER THAT A RECALL REPAIR WAS PREVIOUSLY PERFORMED ON THE VEHICLE. THE CONTACT WENT TO THE CORPORATE FORD OFFICE AND WAS INFORMED THAT THE REPAIR HAD NOT BEEN PERFORMED. SHE ALSO STATED THAT THE ENGINE OCCASIONALLY STALLED AND ONE OF THE STRUTS FAILED DURING A TEST DRIVE AT 60 MPH. THE VEHICLE WAS EVENTUALLY TOWED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 110,125 AND FAILURE MILEAGE WAS 110,000.

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