Auto Recalls for Consumers

CHEVROLET SUBURBAN Problems with Electrical System

 
Auto Recalls For Consumers

2001 CHEVROLET SUBURBAN Problems & Complaints

Read complaint(s) filed for the 2001 CHEVROLET SUBURBAN. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2001 CHEVROLET SUBURBAN by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (438 Complaints)
Date reported Apr 28, 2017
Location HAYWARD, CA
Manufacturer General Motors LLC
Vehicle 2001 CHEVROLET SUBURBAN
Transmission Not Specified
Drivetrain Not Specified
Fuel type Not Specified
Occurences 0
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Electrical System

ON MARCH 16, 2017, I WAS TRAVELLING ON A MOUNTAIN HIGHWAY IN NORTHERN CALIFORNIA IN MY 2001 SUBURBAN WITH THE DRIVER'S SEAT HEATER ON. I WAS SITTING ON A THIN SEAT CUSHION. TWENTY MINUTES INTO THE 40 MINUTE TRIP, I TURNED MY SEAT HEATER OFF. TEN OR SO MINUTES LATER, I SMELLED A HORRIBLE RUBBER/PLASTIC BURNING SMELL. WHEN I REACHED MY DESTINATION, I LIFTED MY CUSHION AND SAW THAT THE SEAT HAD A BURNED HOLE THROUGH THE LEATHER AND INTO MY SEAT CUSHION. IT WAS WARM, BUT I DID NOT SEE A FLAME. WHEN I GOT HOME IN THE BAY AREA, I CONTACTED GM, AND THEY OPENED A CASE NUMBER AND TOLD ME TO TAKE MY VEHICLE TO A DEALER, AND THEY WOULD INVESTIGATE. I RECEIVED A CALL YESTERDAY FROM THE CUSTOMER SERVICE REP., AND SHE TOLD ME THAT THEY WOULD NOT BE COVERING THIS AS MY CAR WAS OUT OF WARRANTY, IN SO MANY WORDS. I ASKED WHAT THE DEALER HAD FOUND, AND SHE COULDN'T TELL ME. I REITERATED TO HER THAT THIS IS A SAFETY CONCERN FOR ME. MY PASSENGER SIDE SEAT HEATER IS NOW GETTING VERY HOT, AND I AM CONCERNED NOW ABOUT THAT. PLEASE NOTE, THE DRIVER'S SEAT HEATER IS STILL WORKING IF YOU ACCIDENTALLY HIT THE BUTTON ON THE DOOR. TODAY, I FOUND OUT FROM THE DEALER THAT THEY WERE NOT INSTRUCTED BY GM TO LOOK INTO THE SEAT TO SEE WHAT CAUSED THIS, ONLY TO TAKE PICTURES, ETC. NOBODY KNOWS WHY IT HAPPENED. HOW CAN THEY DENY ANYTHING WITHOUT DETERMINING THE CAUSE IS MY THOUGHT. AREN'T THEY CONCERNED THEIR SEATS OVERHEAT? SHOULD THEY BE WARNING THE PUBLIC? MY SEATS ARE IN VERY GOOD CONDITION, EVEN THOUGH IT IS AN OLDER VEHICLE. INTERESTING TO NOTE WHEN WE PICKED THE CAR UP FROM THE DEALERSHIP THAT THE SERVICE WRITER SAID I SHOULDN'T WORRY SINCE IT IS NOT WORKING NOW BECAUSE A WIRED PROBABLY BROKE (EVERYTHING IS PROBABLY OR MAYBE). I CORRECTED HIM AND SHOWED HIM THAT IT DOES. HE WAS VERY SURPRISED TO SEE THAT IT STILL DID. SO, THE QUESTION IS WHY DID IT OVERHEAT. PLEASE ADVISE.

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