Auto Recalls for Consumers

FORD EXPLORER Problems with Power Train

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Jun 20, 2005
Location ROCHESTER, MI
Manufacturer Ford Motor Company
Vehicle 2002 FORD EXPLORER
Transmission Automatic
Drivetrain Rear Wheel Drive
Fuel type Gas
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Power Train

THE "O/D" LIGHT OF MY 2002 FORD EXPLORER LIT UP WITHOUT WARNING WHILE I WAS TURNING. ENGINE "REVVED" BUT DIDN'T ACCELERATE. ONCOMING CARS SWERVED TO AVOID ME. THIS WAS AN UNSAFE SITUATION, AS I EXPECTED THE VEHICLE TO FUNCTION PROPERLY. I TOOK THE CAR TO THE DEALER AND WAS TOLD THE TRANSMISSION HAD TO BE TOTALLY REBUILT, FOR $2,400, SINCE I WAS 4000 MI OUT OF WARRANTY, EVEN THOUGH <3 YEARS. I ASKED THE SERVICE MANAGER IF FORD WOULD COVER IT. THE ZONE PERSON, ADVISED NO. I PHONED CUSTOMER ASSISTANCE, AND WAS TOLD THERE WERE DEALER/FIELD DISCRETIONARY FUNDS TO PAY FOR REPAIRS OUTSIDE OF WARRANTY, BUT ONLY FOR "LOYAL" CUSTOMERS. I WAS TOLD THAT I SHOULD HAVE PURCHASED THE VEHICLE NEW AND HAD MY MAINTENANCE DONE AT THE DEALER. I ASKED WHAT MAINTENANCE SHOULD BEEN DONE ON THE TRANSMISSION. I WAS TOLD THAT THERE WAS NONE. I SPOKE WITH A GENTLEMAN IN THE QUALITY DEPARTMENT AT A LOCAL TRANSMISSION PLANT, WHO SAID THIS WAS A COMMON FAILURE, BUT THAT FORD WOULDN'T OFFER ANY HELP BECAUSE "MONEY IS TIGHT". HE SAID THAT THE BANDS IN MY TRANSMISSION HAD BEEN SUPERCEDED TWICE DUE TO THIS PROBLEM, AND A TECH BULLETIN EXISTED, EXPLAINING THIS TO DEALERSHIPS. I READ MANY OTHER COMPLAINTS ON THIS WEBSITE! I FAIL TO UNDERSTAND WHY FORD HONORS A SECRET WARRANTY FOR "LOYAL" CUSTOMERS YET OFFERS NO RECOURSE FOR CUSTOMERS WHO WERE PUT IN THE SAME UNSAFE SITUATION, JUST BECAUSE THEY BOUGHT THE VEHICLE USED. I HAD THE REPAIR DONE AT AN INDEPENDENT REPAIR FACILITY. FORD ADVISES THEY WILL NOT TAKE ANY FINANCIAL RESPONSIBILITY BECAUSE THE REPAIR WAS DONE AT AN INDEPENDENT. I AM ONE OF MANY CONSUMERS WHO MUST DRIVE IN A DEFECTIVE AND DANGEROUS VEHICLE, DUE TO THIS TRANSMISSION PROBLEM. IT FAILED ME ONCE WITHOUT WARNING, I PAID $1,200 FOR REPAIR, AND APPROACH INTERSECTIONS WITH TREPIDATION DUE TO THE POSSIBILITY OF MY TRANSMISSION UNEXPECTEDLY SLIPPING AGAIN. I WOULD WELCOME CONTACT AT 248.808.1279 TO DISCUSS RESOLUTION OF THIS DANGEROUS ISSUE.

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