Auto Recalls for Consumers

FORD EXPLORER Problems with Suspension, Wheels

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Sep 07, 2005
Location OAKLAND, IA
Manufacturer Ford Motor Company
Vehicle 2002 FORD EXPLORER
Transmission Automatic
Drivetrain 4-Wheel Drive
Fuel type Gas
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Suspension, Wheels

1. I NOTICED A HUMMING TYPE SOUND THAT WOULD INCREASE AS I SPED UP. I THOUGHT I HAD A WHEEL OUT OF ALIGNMENT, OR TIRE OFF BALANCE. I WAS DUE FOR MY 36,000 MILE MAINTENANCE CHECK, SO I TOOK IT TO THE DEALERSHIP TO HAVE EVERYTHING CHECKED OUT. THEY PERFORMED A $400.00 MAINTENANCE PACKAGE TO MY VEHICLE ON MAY 4, 2004, OF WHICH I THOUGHT INCLUDED INSPECTING TIRES, WHEELS, ETC. THEY RETURNED MY VEHICLE TO ME AND AS I DROVE HOME, NOTICED THE HUMMING SOUND WAS STILL OCCURRING, BUT I JUST HAD EVERYTHING CHECKED, AND THOUGHT IT WAS JUST A NOISE THAT WAS NORMAL. 2. THE NOISE CONTINUED ON, GETTING WORSE (LOUDER) AND WAS BOTHERSOME, SO I TOOK IT TO A LOCAL MECHANIC FOR A SECOND OPINION. UPON REVIEW OF MY VEHICLE, HE SUGGESTED REPLACING THE RIGHT REAR WHEEL HUB ASSEMBLY AND BEARINGS. 3. ON JULY 3, 2004 THE RR HUB ASSEMBLY AND BEARINGS WERE REPLACED AT A COST OF $360.52. THE PROBLEM WAS SOLVED. I DON'T BELIEVE THE OLD PART IS STILL AVAILABLE. BUT, AFTER SPEAKING WITH OTHER MECHANICS, I HAVE HEARD THIS HAS BEEN A PROBLEM WITH SEVERAL VEHICLES OF THIS TYPE AND WANTED TO LET SOMEONE KNOW I HAD A PROBLEM WITH THIS TOO.

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