Auto Recalls for Consumers

FORD EXPLORER Problems with Suspension

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Oct 05, 2005
Location STROUDSBURG, PA
Manufacturer Ford Motor Company
Vehicle 2002 FORD EXPLORER
Transmission Automatic
Drivetrain 4-Wheel Drive
Fuel type Gas
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Suspension

ON ROUTINE INSPECTION, IT WAS DISCOVERED THAT THE LEFT REAR SPRING ON MY 2002 FORD EXPLORER WAS BROKEN. THIS VEHICLE HAS 55,000 MILES ON THE ODOMETER. FORTUNATELY, IT WAS PROBABLY NOT BROKEN LONG SINCE I INSPECT MY VEHICLES REGULARLY. WHEN I WENT TO THE LOCAL FORD DEALER, THEY INITIALLY WANTED ME TO PAY THE FULL REPAIR BILL FOR REPLACEMENT OF THE SPRING; HOWEVER, AFTER NEGOTIATION, THEY OFFERED REPLACEMENT IF I PAID HALF OF THE BILL, OR $78.00. I AGREED TO THIS OFFER, AND HAD THE SPRING REPLACED. I FEEL, AND EXPRESSED THIS OPINION TO THE FORD AGENCY, THAT THIS SPRING SHOULD NOT BREAK AFTER ONLY 55,000 MILES. IN ADDITION, I AM NOW CONCERNED ABOUT THE OTHER REAR SPRING, AND WHAT WOULD HAPPEN IF I WAS TRAVELING AT HIGHWAY SPEEDS AND IT BROKE.

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