Auto Recalls for Consumers

FORD EXPLORER Problems with Power Train, Suspension

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Apr 17, 2006
Location HILLIARDS, PA
Manufacturer FORD MOTOR COMPANY
Vehicle 2002 FORD EXPLORER
Transmission Automatic
Drivetrain 4-Wheel Drive
Fuel type Gas
Occurences 3
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Power Train, Suspension

THREE INSTANCES OF WHINING NOISE AT 50+ MPH AND FLUID LEAKAGE FROM REAR AXLE SEAL 2002 FORD EXPLORER. THE FIRST ONE CAUSED LOSS OF CONTROL WHEN ACCELERATING ON HIGHWAY. DIFFICULT TO DETERMINE SINCE REAR TRANSAXLE FLUID LEAKS DOWN DRIVE SHAFT TO BRAKE ASSEMBLY. I NOTICED SIGNIFICANT CORROSION OF BRAKE ASSEMBLY WHERE FLUID IS RUNNING INTO THE WHEEL ASSEMBLY. ONLY WHEN LEAK IS SIGNIFICANT WILL FLUID DRIP ONTO SURFACE BELOW REAR AXLE. DEALER NOTED FORD ENGINEERS ARE AWARE OF PROBLEM BUT EXPECT THE CONSUMER TO PAY FOR REPAIRS. FIRST REPLACEMENT OF REAR AXLE SEALS AT 30000 MILES; SECOND AT 460000 MILES AND THE THIRD AT 62000 MILES. THESE SEALS SHOULD LAST LONGER. SECOND INSTANCE HAD VIBRATION WHEN ENGAGING THE VEHICLE IN REVERSE AND LOUD WHINING NOISE/ VIBRATION FROM REAR; THEN FLUID LEAKAGE. MY DEALER ACKNOWLEDGES THAT MANY EXPLORERS (2002-2005) HAVE THIS PROBLEM AND FORD MOTOR COMPANY ENGINEERS ARE EVALUATING; AS A DEALER THERE IS NOTHING THEY CAN DO. FORD HAS NOT INDICATED A FIX OTHER THAN TO CHECK FLUID LEVEL, REPLACE REAR AXLE SEALS, AND/OR THE REAR UNIT. THIS IS A SIGNIFICANT HAZARD SINCE IN MOST CASES THE VEHICLE OWNER WILL NOT KNOW THERE IS A PENDING FAILURE DUE TO THE FLUID LEAKING DOWN THE REAR AXLE DRIVE SHAFT TOWARD THE BRAKE/WHEEL ASSEMBLY. THE WHINING NOISE WILL INCREASE AS FLUID LEVEL DECREASES WITH RISK FAILURE AND LOSS OF CONTROL. THIS PROBLEM IS FAR MORE COMMON THAN REPORTED DUE TO THE DIFFICULT NATURE OF OBSERVATION OF LEAKAGE. ONE HAS TO CRAWL UNDER THE REAR TRANSAXLE AND CAREFULLY INSPECT THE TWO AXLE SEALS TO LOOK FOR SIGNS OF CORROSION AND FLUID LEAKAGE.

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