Auto Recalls for Consumers

FORD EXPLORER Problems with Suspension

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Oct 13, 2006
Location HOWELL, MI
Manufacturer FORD MOTOR COMPANY
Vehicle 2002 FORD EXPLORER
Transmission Automatic
Drivetrain 4-Wheel Drive
Fuel type Gas
Occurences 4
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Suspension

IN APRIL OF 2005 MY 2002 EXPLORER WITH JUST OVER 40,000 MILES STARTED MAKING GRINDING NOISE IN THE RIGHT REAR. TOOK IT TO A MECHANIC AND THEN TO THE FORD DEALERSHIP, BOTH SAID THE RIGHT REAR WHEEL BEARING NEEDED TO BE REPLACED, HAD IT REPLACED ON 5/11/05. WITHIN 2 WEEKS, THE LEFT REAR WHEEL BEARING ALSO STARTED MAKING A GRINDING NOISE, HAD IT REPLACED ON 5/25/05. CALLED FORD CUSTOMER CARE WHO SAID THEY COULD DO NOTHING. IN OCTOBER, 2006, AT 80,000 MILES (MOSTLY E-WAY MILES, NO OFF-ROAD DRIVING, ONLY ONE DRIVER AND I AM THE ORIGINAL OWNER), THE RIGHT REAR WHEEL BEARING NEEDED TO BE REPLACED AGAIN AND ONE OF THE FRONT BEARINGS IS GOING AS WELL. CALLED FORD CUSTOMER CARE AGAIN TO REPORT THE FAILURES, AND THEY STILL AREN'T INTERESTED. HAVE BEEN TOLD BY SEVERAL MECHANICS THAT THIS IS A KNOW DEFECT WITH 2002 EXPLORERS, WHEEL BEARINGS SHOULD LAST WELL OVER 100K MILES. FORD HAS NO PLANS TO RECALL OR EVEN REDESIGN THE DEFECTIVE WHEEL BEARINGS. AFTER READING COMPLAINTS FROM OTHERS, WHO HAVE HAD THE BEARINGS EXPLODE WHILE DRIVING, I SUSPECT THAT IT IS ONLY A MATTER OF TIME BEFORE THE DEATHS FROM ACCIDENTS DUE TO THE DEFECTIVE WHEEL BEARINGS START GETTING REPORTED. I PERSONALLY DO NOT FEEL SAFE DRIVING THIS VEHICLE. DUE TO FORD'S LACK OF CONCERN REGARDING THIS VERY EXPENSIVE AND DANGEROUS DEFECT IN THEIR VEHICLES, THE NEXT NEW VEHICLE I PURCHASE WILL NOT BE A FORD.

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