Auto Recalls for Consumers

FORD EXPLORER Problems with Parking Brake, Suspension

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Mar 19, 2007
Location WAYLAN, NY
Manufacturer FORD MOTOR COMPANY
Vehicle 2002 FORD EXPLORER
Transmission Automatic
Drivetrain 4-Wheel Drive
Fuel type Gas
Occurences 2
Crash involved N
Injuries 0
Deaths 0
Source Email
All Complaints

-THE CONTACT STATED THAT WHILE DRIVING 50 MPH IN THE 2002 FORD EXPLORER HE HEARD A LOUD NOISE COMING FROM THE BACK OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO DEALER FOR A WHEEL BEARING REPAIR WHEN THE ODOMETER REACHED 10,300 MILES, AND WAS INFORMED THAT BOTH THE REAR SPRING AND THE EMERGENCY BRAKE CABLE WERE FRACTURED. THE CONTACT STATED THAT HE TRIED TO GET A RESOLUTION FOR REPAIRS ON THE VEHICLE BECAUSE IT WAS STILL UNDER WARRANTY, BUT THE DEALERSHIP REFUSED TO REPAIR THE VEHICLE UNLESS THE CONTACT PAID FOR THE REPAIRS. THE CONTACT PURCHASED THE VEHICLE FROM WENTWORTH MOTORS , AND THEY TOLD THE CONTACT THAT HE HAD TO TAKE THE VEHICLE TO A FORD DEALERSHIP FOR THE REPAIRS. THE CURRENT MILEAGE WAS 10,600. THE REAR SPRINGS FAILED. UPDATED 04/12/07.

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