Auto Recalls for Consumers

FORD EXPLORER Problems with Suspension

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Feb 27, 2008
Location WATERBURY, NN
Manufacturer FORD MOTOR COMPANY
Vehicle 2002 FORD EXPLORER
Transmission Automatic
Drivetrain All Wheel Drive
Fuel type Gas
Occurences 5
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Suspension

I FOUND AN ~3" LONG PIECE OF UNKNOWN STEEL IN MY GARAGE. NOTICED THE RIGHT SIDE OF THE VEHICLE WAS ABOUT 2" LOWER THAN LEFT. THE UNKNOWN STEEL WAS PART OF THE TOP OF THE COIL SPRING. ALSO, THE BOTTOM OF THE SPRING WAS BROKEN AND THE SPRING HAD COME TO REST ON THE LOWER SWING ARM. TOTAL OF 3 BREAKS ON THE RIGHT SIDE SPRING. WHEN THE VEHICLE WAS PLACED ON A LIFT THE RIGHT SIDE WAS FOUND TO HAVE TWO BREAKS, ALSO NEAR THE OPT OF THE SPRING. CALLED LOCAL DEALER AND WAS TOLD THEY HAVE REPAIRED 'A FEW OF THEM'. REPAIR GARAGE COULD NOT OBTAIN AFTERMARKET SPRINGS, THEY WERE TOLD THEY WERE ON NATIONAL BACKORDER. LOCAL DEALER WAS OUT AND RECEIVED 2 TODAY, WHICH WERE INSTALLED. I HAVE PLACED ~95% OF THE ~62,000 MILES AND VEHICLE WAS NOT ABUSED IN ANY FORM. OLD PARTS AND PICTURES ARE AVAILABLE UPON REQUEST.

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