Auto Recalls for Consumers

FORD EXPLORER Problems with Suspension

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Jul 22, 2009
Location PITTSBURGH, PA
Manufacturer FORD MOTOR COMPANY
Vehicle 2002 FORD EXPLORER
Transmission Not Specified
Drivetrain Not Specified
Fuel type Not Specified
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Suspension

I TOOK MY CAR TO HAVE THE TIRES REPLACED. WHEN THE MECHANIC PUT THE CAR ON THE LIFT HE INFORMED ME THAT BOTH OF MY REAR SPRINGS WERE CRUMBLING. ONE OF THE SPRINGS WAS BROKEN IN 3 PLACES, THE OTHER WAS BROKEN IN TWO PLACES. THE MECHANIC CLAIMS IN HIS 30 YEARS OF EXPERIENCE HE HAS NEVER SEEN A BROKEN SPRING AT 51,000 MILES, WHEN THE VEHICLE IS ONLY USED AS A FAMILY CAR AND HAD NOT BEEN A RESULT OF AN ACCIDENT. HE SAID HOW LUCKY I WAS THAT THE SPRING DID NOT COME APART KILLING MYSELF AND MY FAMILY ON THE HIGHWAY. WE CONTACTED FORD, HOPING THAT THEY HAD RECALLED THIS FAULT AFTER WE SAW HUNDREDS OF COMPLAINTS ABOUT THE SAME PROBLEM ON THE INTERNET. FORD SAID THERE WAS NO RECALL AND WE WERE RESPONSIBLE FOR REPAIRS. THIS REPAIR IS GOING TO COST OVER $500. I GUESS IT IS A SMALL PRICE WHEN MY FAMILY COULD HAVE BEEN KILLED. I AM HOPING THE GOVERNMENT CAN CONTACT ALL FORD EXPLORER CUSTOMER TO WARN THEM OF THIS PROBLEM AND HOPEFULLY PREVENT A CERTAIN DEATH.

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