Auto Recalls for Consumers

FORD EXPLORER Problems with Suspension

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Aug 04, 2009
Location CINCINNATI, OH
Manufacturer FORD MOTOR COMPANY
Vehicle 2002 FORD EXPLORER
Transmission Not Specified
Drivetrain Not Specified
Fuel type Not Specified
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Suspension

AFTER HEARING SEVERAL DIFFERENT NOISES COMING FROM THE EXPLORER, I TOOK IT IN TO HAVE IT CHECKED OUT. I WAS TOLD THAT THE FRONT STRUTS WERE BROKEN AND NEEDED REPLACED. I PAID TO HAVE THOSE REPLACED. AFTER LEAVING, I CONTINUED TO HEAR A SECOND NOISE. I TOOK THE VEHICLE BACK TO HAVE IT CHECKED OUT AGAIN. I WAS TOLD THAT THEY COULDN'T FIND ANY PROBLEM. AFTER ANOTHER WEEK I DIDN'T HEAR THE NOISE ANYMORE. I THEN STARTED HAVING PROBLEMS WITH A CHUGGING OCCURRING IN THE ENGINE. WHILE HAVING THIS SERVICED, I WAS TOLD THAT THE REAR SPRINGS WERE BROKEN AND THE STRUTS ALSO NEED REPLACED. THE FIRST ESTIMATE FOR THE REAR SPRINGS AND STRUTS WAS $780! SO FAR ON THE 2002 EXPLORER I HAVE HAD TO HAVE THE TRANSMISSION REBUILT (50K MILES), OD SENSOR REPLACED (45K MILES), ABS SENSOR REPLACED (45K MILES), REAR CONTROL ARM REPLACED (75K MILES), FRONT STRUTS (78K MILES), AND REAR LATCH REPLACED (RECALL). THE EMERGENCY BRAKE (75K MILES) ALSO NEEDED REPLACED. WHEN THE CONTROL ARM WAS REPLACED, THE EMERGENCY BRAKE CRUMBLED APART. I WAS TOLD BY THE DEALERSHIP THAT I AM LUCKILY THE BROKEN SPRING DID NOT PIERCE THE TIRE AND CAUSE A BLOWOUT. THE SPRINGS/STRUTS AND THE TRANSMISSION ARE COMMON PROBLEMS AND SHOULD BE RECALLED. BETWEEN PAYING OUT OF POCKET AND THE ISSUES COVERED BY AN AFTER MARKET WARRANTY, OVER $5000 HAVE BEEN SPENT ON A VEHICLE 7 YEARS OLD WITH ONLY 79000 MILES. THIS VEHICLE HAS NEVER TOWED ANYTHING OR BEEN DRIVEN OFF ROAD.

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