Auto Recalls for Consumers

FORD EXPLORER Problems with Suspension

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Oct 05, 2010
Location PARK RIDGE, IL
Manufacturer FORD MOTOR COMPANY
Vehicle 2002 FORD EXPLORER
Transmission Not Specified
Drivetrain 4-Wheel Drive
Fuel type Not Specified
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Suspension

BROKEN REAR SPRINGS. MY FORD SERVICE MANAGER SAID THAT THERE IS A KNOWN PROBLEM WITH BROKEN REAR SPRINGS ON EXPLORER'S AS WELL AS OTHER FORD'S. THIS IS VERY DANGEROUS AS THE DRIVER HAS LOST THE FUNCTIONALITY OF THE TRUCK. MINE BROKE WHILE SITTING AT A STOP LIGHT AND MY DAUGHTER AND I HEARD A LOUD BANG. I THOUGHT A TIRE BLEW. $800 TO FIX, FOR JUST THE 2 REAR SPRINGS, BUT SERVICE MANAGER SAID HE WOULD RECOMMEND REPLACING THE FRONTS AS WELL. UNTIL I CAN GET TRUCK IN FOR SERVICE I AM AFRAID TO DRIVE THE TRUCK AS THE BOTTOM OF THE SPRING LANDED ON THE REAR SUSPENSION AND MAY CAUSE FURTHER DAMAGE AS IT RUBS. I DROVE TRUCK SLOWLY HOME AS THE TRUCK NOW LEANS TO THE RIGHT (SIDE THAT FAILED) AND I HAVE DEFINITELY LOST THE HANDLING CHARACTERISTICS TO THIS TRUCK.

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