Auto Recalls for Consumers

FORD EXPLORER Problems with Suspension

 
Auto Recalls For Consumers

2002 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2002 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2002 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (3262 Complaints)
Date reported Jul 26, 2011
Location BLOOMINGTON, IL
Manufacturer FORD MOTOR COMPANY
Vehicle 2002 FORD EXPLORER
Transmission Not Specified
Drivetrain Not Specified
Fuel type Gas
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Suspension

THIS COMPLAINT IS IN REGARDS TO THE 2002-2002 FORD EXPLORER/MERCURY MOUNTAINEER MODELS (4 DOORS). I OWN A 2002 FORD EXPLORER 4 DOOR XLS WITH 150,000 MILES. RECENTLY MY VEHICLE BECAME VERY DANGEROUS TO DRIVE. WHEN I ACCELERATE AND THEN RELEASE THE PEDAL THE VEHICLE WOULD "PUSH" TO ONE SIDE OR ANOTHER. ALSO GOING AROUND CURVES I WOULD GET A "DEATH WOBBLE" WHERE THE VEHICLE WOULD "PUSH" FROM SIDE TO SIDE IN ALMOST A SWINGING MOTION AND WHEN YOU ATTEMPT TO CORRECT IT, IT CONTINUES TO SWING EXCESSIVELY BACK AND FORTH. TONIGHT I WENT TO CHECK MY WHEEL BEARINGS THINKING THIS WAS THE PROBLEM, AND I FOUND 3 OUT OF THE 4 COIL SPRINGS ON THE STRUTS WERE BROKEN. BOTH REAR COILS WERE SHATTERED (EASIEST WAY TO DESCRIBE IT) AT THE TOP OF THE SPRING. I COULD LITERALLY PULL PIECES OF COIL SPRING OUT OF THE COIL. THE FRONT RIGHT SPRING WAS ALSO CRACKED ALL THE WAY THROUGH, NEAR THE BOTTOM OF THE COIL. I HAVE SPENT ALOT OF TIME WORKING ON CARS AND I HAVE NEVER SEE 3 COIL SPRINGS FAIL AT THE SAME TIME ESPECIALLY SINCE THEY ARE LESS THAN 10 YEARS OLD!!! I ALSO DID A GOOGLE SEARCH AND READ WHERE OTHER OWNERS HAVE HAD SPRING FAILURES AS LOW AS 75,000 MILES!! PLEASE LOOK INTO THIS ISSUE THERE ARE SO MANY OF THESE ON THE ROAD. I WORK IN LAW ENFORCEMENT AND THIS I FEEL IS A SIGNIFICANT SAFETY RISK AFTER EXPERIENCING THE LOSS OF CONTROL YOU HAVE WHEN DRIVING THE VEHICLE IN THIS CONDITION. IF THIS WOULD HAVE HAPPENED IN THE ILLINOIS WINTER WITH ICE ON THE ROADS IT COULD HAVE BEEN DISASTROUS. I WILL BE REPLACING THE ENTIRE STRUT/COIL SPRING ASSEMBLY SING THE REAR SPRINGS HAVE COLLAPSED IN SUCH A WAY THAT THE SPRING IS RUBBING ON THE STRUT BODIES. ONE OF THE ISSUES IS, WITH EXCEPTION OF THE HANDLING CHARACTERISTICS, THE VEHICLE SITS LEVEL AND CLOSE TO ITS NORMAL RIDE HEIGHT AND ITS IS VERY DIFFICULT TO TELL 3 SPRINGS ARE BROKEN. I WILL BE TAKING PICTURES TO DOCUMENT THIS FAILURE AND I WILL BE WILLING TO PROVIDE THIS TO YOU. I MAY ALSO SAVE THE OLD PARTS IF YOU WOULD LIKE.

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