Auto Recalls for Consumers

FORD EXPLORER Problems with Engine & Engine Cooling, Steering

 
Auto Recalls For Consumers

2003 FORD EXPLORER Problems & Complaints

Read complaint(s) filed for the 2003 FORD EXPLORER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2003 FORD EXPLORER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (1121 Complaints)
Date reported Feb 28, 2008
Location ROSWELL, GA
Manufacturer FORD MOTOR COMPANY
Vehicle 2003 FORD EXPLORER
Transmission Automatic
Drivetrain Rear Wheel Drive
Fuel type Gas
Occurences 2
Crash involved N
Injuries 0
Deaths 0
Source Email
All Complaints

TL CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING 60 MPH, ON FEBRUARY 17, 2008, THE ENGINE SHUT OFF IMMEDIATELY WITHOUT WARNING. SEVERAL VEHICLES WERE RAPIDLY APPROACHING THE CONTACT, WHICH NEARLY CAUSED A FATAL CRASH. THERE WERE NO WARNING LIGHTS PRESENT PRIOR TO THE FAILURE; HOWEVER, AFTER THE ENGINE SHUT OFF, ALL OF THE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED. THE MECHANIC WAS UNABLE TO RESTART THE VEHICLE. THE DEALER DIAGNOSED THE VEHICLE AND STATED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE PART WAS ORDERED AND MAY BE AVAILABLE BY NEXT WEEK. THE VEHICLE HAS BEEN AT THE DEALER FOR TWO WEEKS. THE MANUFACTURER'S PRESIDENT WAS NOTIFIED ON TWO OCCASIONS AND THE SECRETARY FORWARDED THE MESSAGES TO A LIAISON. THE CONTACT WANTED THE VEHICLE REPLACED, BUT THE LIAISON STATED THAT SHE COULD NOT ASSIST. THE CONTACT SAW ON THE NEWS THAT THERE WAS A MANUFACTURER'S RECALL AND FILED CASE NUMBER 0490000518. THE MANUFACTURER STATED THAT THERE WERE NO EXISTING RECALLS RELATED TO THE FAILURE. THE FOLLOWING FAILURES OCCURRED WITH THE PREVIOUS OWNER: ON MARCH 1, 2004, THE RING AND PINIONS FAILED, ON MARCH 31, 2004, THE PINION VALVE LEAKED, WAS DAMAGED, TESTED AND REPAIRED. ON APRIL 14, 2004, WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PINION SEAL WAS LEAKING AND REPLACED. THE UPPER BEARING WAS ALSO REPAIRED. THE VIN APPEARS TO BE INVALID. THE FAILURE AND CURRENT MILEAGES WERE 40,000.

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