Auto Recalls for Consumers

FORD EXPLORER SPORT TRAC Problems with Air Bags

 
Auto Recalls For Consumers

2003 FORD EXPLORER SPORT TRAC Problems & Complaints

Read complaint(s) filed for the 2003 FORD EXPLORER SPORT TRAC. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2003 FORD EXPLORER SPORT TRAC by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (75 Complaints)
Date reported Sep 24, 2014
Location MARTINEZ, GA
Manufacturer Ford Motor Company
Vehicle 2003 FORD EXPLORER SPORT TRAC
Transmission Not Specified
Drivetrain Rear Wheel Drive
Fuel type Not Specified
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Air Bags

I WAS PICKING MY DAUGHTER UP FROM SCHOOL. WE GOT INTO THE CAR PUT OUR SEATBELTS ON I STARTED THE VEHICLE AND PUT IT IN GEAR. I PICKED MY FOOT UP AND MOVED TO THE GAS WHEN I NOTICED A CAR COMING UP FROM BESIDE ME AND THEN I PRESSED THE BRAKE AND THE PASSENGER SIDE AIRBAG DEPLOYED CRACKING THE WINDSHIELD AND PULLING THE DASH COVER AWAY FROM THE RADIO AND AIR VENT. WE CALLED FORD MOTOR AND WE WERE TOLD TO TAKE IT TO A DEALERSHIP TO BE EXAMINED. FORD CUSTOMER CARE HAS LEFT MESSAGES AT OUR HOME NUMBER WHEN WE RETURN THE CALLS WE ASK THEM TO CALL OUR CELL NUMBERS AND THEY WILL NOT. I THINK THE DO NOT WANT TO TALK TO US. A WEEK LATER THE DEALERSHIP CALLED AND SAID THAT FORD MOTOR WOULD PAY FOR THE DIAGNOSTIC BUT WOULD NOT PAY FOR THE REPAIRS BECAUSE THE CAR IS OUT OF WARRANTY. THAT THE AIRBAG FAILING IS NO DIFFERENT THEN HAVING TO CHANGE OUT THE BRAKES FROM WEAR AND TEAR. WE WERE NOT AWARE THAT A SAFETY FEATURE HAD AN EXPIRATION DATE. I WAS TO THE UNDERSTANDING THAT A SAFETY FEATURE SHOULD LAST THE LIFT TIME OF THE VEHICLE. BECAUSE OF THIS I AM WORRIED ABOUT DRIVING ANY CARS WITH AIRBAGS. WE WERE NOT ASKING FORD MOTOR FOR ANYTHING ADDITIONAL BUT TO JUST REPAIR THE CAR AND WE CAN NEVER TALK TO ANYONE AT THE COMPANY.

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