Auto Recalls for Consumers

JEEP GRAND CHEROKEE Problems with Seats

 
Auto Recalls For Consumers

2003 JEEP GRAND CHEROKEE Problems & Complaints

Read complaint(s) filed for the 2003 JEEP GRAND CHEROKEE. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2003 JEEP GRAND CHEROKEE by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (723 Complaints)
Date reported Apr 11, 2014
Location TUCSON, AZ
Manufacturer Chrysler Group LLC
Vehicle 2003 JEEP GRAND CHEROKEE
Transmission Not Specified
Drivetrain 4-Wheel Drive
Fuel type Not Specified
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Seats

VEHICLE WAS NOT INCLUDED IN CHRYSLER RECALL NUMBER J14 FOR FRONT SEAT ELECTRIC HEATER ELEMENTS THAT COULD OVER HEAT. BOTH CHRYSLER AND JEEP DEALER WERE NOTIFIED OF EXCESSIVE HEAT GENERATED BY VEHICLE SEAT HEATER AND DECLINED TO MAKE FIX OR REPAIR WITHOUT CHARGE. SPECIFICALLY, THEY TOLD ME THEY WOULD FIX IT AND CHARGE ME FOR THE REPAY, BUT WERE NOT GOING TO ACCEPT RESPONSIBILITY FOR THE PROBLEM. SEAT DID EVENTUALLY OVERHEAT TO A POINT THE HEATER NO LONGER WORKED. OWNER SET FORTH TO REPAIR SEAT AND DURING SEAT TEARDOWN OBSERVED EVIDENCE OF SEAT FIRE. MULTIPLE PICTURES AND MELTED WIRES WERE COLLECTED AND PRESERVED. THESE ITEMS WILL BE PROVIDED TO NHTSA UPON REQUEST. IT IS AMAZING DEATH/INJURY DID NOT OCCUR DUE TO THIS KNOWN DEFECT THAT CHRYSLER REFUSED TO ADDRESS. ALL CHRYSLER VEHICLES WITH SIMILAR HEATER DESIGN SHOULD BE INSPECT AND REPAIRED WITHOUT CHARGE TO VEHICLE OWNER. IN ADDITION, CHRYSLER SHOULD BE MADE TO PROVIDE COMPENSATION TO THOSE THAT HAD REPAIRS DONE AT THEIR COST.

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