Visibility Problem on the 2004 CADILLAC SRX
Car problem(s) with the 2004 CADILLAC SRX.
This database includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process.
You may file your own complaint by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.
Problem with Visibility
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Sep 17, 2007 - Superior , CO - Sun Roof Assembly
TL CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT A 1.2 INCH PEBBLE STRUCK THE SUNROOF WHILE THE VEHICLE WAS PARKED. THE SUNROOF GLASS EXPLODED, BUT WAS CAUGHT BY THE VINYL SLIDING COVER. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE CURRENT AND FAILURE MILEAGES WERE 36,000. THE CONSUMER STATED THE PEBBLE WAS THROWN BY A CHILD, ABOUT 10 FEET FROM THE VEHICLE. IT HAD TO HIT THE ROOF GLASS AT A LOW ANGLE. UPDATED 12/31/07
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Jul 30, 2007 - Baxter, MN - Sun Roof Assembly
ULTRAVIEW SUNROOF ON MY 2004 CADILLAC SRX EXPLODED, SHATTERING INTO 100'S OF PIECES. NOT STRUCK BY FOREIGN OBJECT. OUTSIDE TEMP = 75; SPPED = 65 MPH.
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Oct 04, 2006 - Belvidere, IL - Sun Roof Assembly
2004 CADILLAC SRX SUNROOF SHATTERED WHILE DRIVING.
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Sep 20, 2006 - Teaneck, NJ - Sun Roof Assembly
DT*: THE CONTACT STATED WHILE TRAVELING 50 MPH WITH THE POWER SUN ROOF OPEN, A VIBRATION AND A SQUEAKING NOISE WAS HEARD. UPON INSPECTION, ONE OF THE BOLTS WERE MISSING AND ANOTHER WAS LOOSE. AN APPOINTMENT WAS SCHEDULED WITH THE SERVICE DEALER AND THE MANUFACTURER WAS NOTIFIED.
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Jun 27, 2006 - Belvidere, IL - Sun Roof Assembly
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON THE HIGHWAY DURING SUNNY DRY CONDITIONS, THE SUN ROOF EXPLODED INTO MANY PIECES. THE VEHICLE WAS IMMEDIATELY PULLED OVER BECAUSE SOME SMALL PIECES OF GLASS BEGAN FALLING INTO THE VEHICLE. THE SUNROOF SHADE WAS PULLED SHUT TO PREVENT GLASS FROM FALLING INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED AN EXTERNAL OBJECT CAUSED THE INCIDENT. THE CONTACT DISAGREED WITH THE DEALER BECAUSE THERE WERE OTHER COMPLAINTS ABOUT THE SAME PROBLEM. THE DEALERSHIP REPAIRED THE VEHICLE AT NO COST, AND THE CONTACT HAS A RECEIPT OF THE GLASS REPAIR.
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Apr 18, 2006 - Raleigh, NC - Sun Roof Assembly
DT*: THE CONTACT STATED WHILE DRIVING UNDER NORMAL CONDITIONS AT 65 MPH, THE SUNROOF SHATTERED AND IMPLODED. THERE WERE NO PRIOR PROBLEMS WITH THE SUNROOF REPORTED. THE SUNROOF WAS NOT STRUCK BY ROCKS OR ROAD DEBRIS. THE BROKEN GLASS FRAGMENTS FELL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEATING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND REPAIR. UPDATED 5/16/2006 -
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Mar 17, 2006 - Monroe Twp., NJ - Sun Roof Assembly
CENTER PANEL OF SUN/MOON ROOF FOUND TO BE SHATTERED FOR NO DISCERNIBLE REASON ON MY 2004 CADILLAC SRX. DEALER WILL NOT ADDRESS PROBLEM AS ONE COVERED BY WARRANTY. AWAITING NEW GLASS PANEL I PAID FOR ($1,050.99) AND INSTALLATION (COST UNKNOWN).
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Oct 30, 2005 - W Bloomfield, MI - Sun Roof Assembly
WHILE PARKED THE CAR'S SUNROOF EXPLODED, SHOWERING MY SON AND I IN GLASS. THE GLASS WAS VERY SHARP AND CAUSED MINOR CUTS ON HANDS WHILE TRYING TO GET OUT OF THE VEHICLE. THE CAR NEEDED TO BE TOWED BECAUSE THE GLASS WAS EVERYWHERE AND WE FEARED DESTROYING THE SEATS BY GETTING BACK IN THE VEHICLE. THE DEALERSHIP CLAIMED THAT IT WAS NOT A WARRANTY ISSUE AND WE ARE WORKING WITH OUR INSURANCE COMPANY. WE FEEL IT IS AN OBVIOUS VEHICLE DEFECT. MRS DERSHEM, VEHICLE WAS BEING DRIVEN AT THE TIME OF THE INCIDENT. AFTER PULLING INTO PARKING LOT, WHILE INSIDE VEHICLE, SUNROOF GLASS SHATTERED.PCO*
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Oct 12, 2005 - Collegeville, PA - Sun Roof Assembly
DT: 2004 CADILLAC SRX. THE CONTACT STATES THE SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY. THE VEHICLE IS AT THE DEALERSHIP, IT WAS TOWED. THEY DO NOT KNOW WHY THIS HAPPENED. THE CONTACT WAS NOT INJURED WHEN THIS OCCURRED. THERE IS AN INVESTIGATION OPENED, PE05052. THE VEHICLE WAS GOING APPROXIMATELY 65 MPH WHEN THIS HAPPENED ON OCTOBER 9, 2005.
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Sep 16, 2005 - Laporte , IN - Sun Roof Assembly
DT: THE CONSUMER STATED ON 8-15-05 WHILE DRIVING TO WORK THE SUN ROOF EXPLODED. SHE SAID IT JUST CRACKED AND BROKE APART AND FELL DOWN ON THE HER. NOTHING FELL ON THE CAR, AND NOTHING HIT THE CAR. SHE WAS GOING 55 MPH. THE NEXT MORNING SHE TOOK VEHICLE TO THE DEALER. THE DEALER TALKED TO GM. ON 8-29-05 AFTER NUMEROUS CALLS GM SAID THEY WOULD FIX THE CAR AT THEIR EXPENSE, AND PROVIDE THE CONTACT WITH A RENTAL CAR. SHE WANTED TO REPORT THIS BECAUSE THERE MAY BE A DEFECT IN THE SUN ROOF. PE05-052.PCO THE CONSUMER STATED THE VEHICLE WAS FINALLY FIXED AFTER 7 WEEKS. UPDATED 12/07/05.
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Dec 08, 2004 - Manasquan, NJ - Rearview Mirrors/Devices, Interior
WHILE DRIVING, THE REAR VIEW MIRROR FAILED. THIS CAUSED POOR VISIBILITY. THE REAR VIEW MIRROR DIMMER FUNCTION FAILED AS WELL. THE MECHANIC INFORMED THE CONSUMER THAT THE VEHICLE WAS OPERATING AS DESIGNED. PLEASE FILL IN ADDITIONAL INFORMATION. THE CONSUMER STATED THAT FOR TALL PEOPLE THE AUTO DIMMER DOES NOT WORK AT THE ANGLE IT IS ATTATCHED. THE SECOND ROW SEAT HEAD REST BLOCKS THE SENSOR. THE CONSUMER STATED THAT THE GLARE IS DANGEROUS.
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Jul 18, 2004 - West Bloomfield, MI - Windshield
MY WIFE WAS DRIVING NORTH ON I-75 ABOUT 70MPH IN HER CADILLAC 2004 SRX. THE SUNROOF WAS COMPLETLEY OPENED AND BOTH FRONT PASSENGER WINDOWS WERE CLOSED AND BOTH REAR PASSENGER WINDOWS WERE OPEN. ALL OF A SUDDEN SHE FELT A POP IN HER EARS AND THEN THE REAR WINDOW SHEID SHATTERED. THERE WAS NO OUTSIDE TRAUMA TO THE VEHICLE. WE ARE WORRIED THAT THIS MIGHT BE A PRESSURE EQUALIZATION PROBLEM AND A DEFECT IN THE VEHICLE. PE05-052.PCO
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Apr 01, 2004 - Freehold, NJ - Glass, Side/Rear
WHILE DRIVING AT HIGHWAY SPEEDS AND WHEN THE BACK WINDOWS ARE OPENED THERE IS A SEVERE AMOUNT OF TURBULENCE. THE TURBULENCE IS TO THE POINT THAT IT ACTUALLY FEELS LIKE THE EAR DRUMS ARE GOING TO RUPTURE. DEALER SUGGESTED TO THE CONSUMER THAT HE KEEP THE FRONT WINDOW CRACKED WHEN THE BACK WINDOWS ARE DOWN.
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