Auto Recalls for Consumers

TOYOTA HIGHLANDER Problems with Exterior Lighting

 
Auto Recalls For Consumers

2004 TOYOTA HIGHLANDER Problems & Complaints

Read complaint(s) filed for the 2004 TOYOTA HIGHLANDER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2004 TOYOTA HIGHLANDER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (279 Complaints)
Date reported Apr 13, 2011
Location LANSDALE, PA
Manufacturer TOYOTA MOTOR CORPORATION
Vehicle 2004 TOYOTA HIGHLANDER
Transmission Not Specified
Drivetrain Front Wheel Drive
Fuel type Not Specified
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Exterior Lighting

THE LENSES OF THE DAYTIME RUNNING LAMPS/HIGH BEAMS HAVE DEVELOPED WHITE, OVAL-SHAPED BUBBLING/MELTING MARKS OF APPROXIMATELY 0.5 TO 0.75 INCHES IN DIAMETER, IN THE CENTER OF THE LENSES, DIRECTLY IN FRONT OF THE LAMPS. I FIRST NOTICED THIS IN DECEMBER 2010 JUST PRIOR TO CHANGING THE ORIGINAL LAMPS (THEREFORE THE REPLACEMENT LAMPS DID NOT CAUSE THIS PROBLEM). I REPORTED THIS TO TOYOTA, CASE NUMBER 1012071480. TOYOTA TOLD ME TO TAKE THIS UP WITH THE SERVICE DEPARTMENT OF A DEALER. AT THE DEALERSHIP, I WAS INITIALLY QUOTED A PRICE OF $988 TO REPLACE THE ASSEMBLIES. AFTER DISCUSSION WITH THE SERVICE MANAGER AND HIS FOLLOW-UP WITH TOYOTA, THE PRICE WAS LOWERED TO $396 TO PAY ONLY FOR LABOR, PARTS TO BE PROVIDED AT NO CHARGE. I OPTED TO NOT HAVE THIS DONE FOR THIS PRICE. POSSIBLE SAFETY ISSUES: 1) DAMAGED/MELTING LENSES COULD IMPACT THE EFFECTIVENESS OF THE HIGH BEAMS AND/OR THE DAYTIME RUNNING LAMPS; 2) HEAT THAT IS HOT ENOUGH TO DAMAGE/MELT THE LENSES COULD BE A FIRE HAZARD; 3) DAMAGED/MELTING LENSES COULD BE AN INDICATION OF AN ELECTRICAL PROBLEM. I HAVE DIGITAL PHOTOS TAKEN IN DECEMBER 2010 SHOWING THE DAMAGED/MELTING LENSES THAT I HAVE PROVIDED TO TOYOTA AND WOULD BE PLEASED TO PROVIDE TO NHTSA. I HAVE ALSO RETAINED THE ORIGINAL LAMPS, AND THE CAR STILL HAS THE DAMAGED/MELTED LENSES.

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