Auto Recalls for Consumers

VOLKSWAGEN PASSAT - 2004 VOLKSWAGEN PASSAT Problems & Complaints

 
Auto Recalls For Consumers
by VOLKSWAGEN

There are 259 complaints filed for the 2004 VOLKSWAGEN PASSAT

Below is a list of complaints & problems filed against the 2004 VOLKSWAGEN PASSAT. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2004 VOLKSWAGEN PASSAT, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (8) Engine And Engine Cooling (62) Fuel System Other (4) Seats (31) Structure (16)
Child Seat (1) Equipment (3) Interior Lighting (3) Service Brakes (2) Suspension (2)
Communications (1) Exterior Lighting (15) Latches Locks Linkages (1) Service Brakes Air (1) Tires (7)
Electrical System (23) Fuel Propulsion System (12) Other (1) Service Brakes Electric (1) Unknown Or Other (3)
Electronic Stability Control (2) Fuel System Diesel (4) Power Train (38) Service Brakes Hydraulic (13) Vehicle Speed Control (6)
Engine (16) Fuel System Gasoline (30) Seat Belts (1) Steering (2) Visibility (13)

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ComplaintDescription

ENGINE AND ENGINE COOLING

1/15/2010 - BOZEMAN , MT
TL CONTACT OWNS A 2004 VOLKSWAGEN PASSAT. ON OCTOBER 24, 2009 SHE NOTICED THAT THE VEHICLE HAD AN OIL LEAK. THE DEALER REPLACED THE OIL PAN AT THE OWNERS EXPENSE FOR $500. ON JANUARY 12, 2010, THE OIL FAILURE RECURRED; HOWEVER, THE DEALER REPLACED THE OIL TANK FOR $500. SHE STATED THAT THE FAILURES OCCURRED WHEN SHE DROVE OVER A SPEED BUMP AND A ROCK WHILE DRIVING APPROXIMATELY 15 MPH. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS FOR THE OIL PAN; THEREFORE, THEY WOULD NOT ASSIST WITH THE REPAIR COST. THE FAILURE AND CURRENT MILEAGES WERE 75,000. UPDATED 02/17/20

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ENGINE AND ENGINE COOLING: COOLING SYSTEM

1/7/2010 - DELMONT, PA
PURCHASED A USED 2004 VW PASSAT IN APRIL 09. DID NOT PURCHASE AN EXTENDED WARRANTY FOR THE VEHICLE, HOWEVER, SUCH WOULD NOT HAVE COVERED THIS ISSUE REGARDLESS. THE PASSAT HEATING/AIR CONDITIONING SYSTEM IS A CLIMATRONIC. THE VENTS AND AIRCONDITIONING OPERATED AS THEY SHOULD. AFTER PURCHASE, NOTICED ON COOL MORNINGS THAT VEHICLES HEAT WS NOT OPERATING CORRECTLY NECESSARY FOR DEFROSTING/DEFOGGING WINDSHIELD AND WINDOWS. TOOK VEHICLE BACK TO DEALERSHIP AND REQUESTED DIAGNOSTIC. DIAGNOSTIC WAS NO FLOW THROUGH HEATER CORE AND RECOMMENDATION WAS REPLACEMENT OF HEATER CORE IN ORDER TO RECEIVE HEAT. NO INDICATION OF ANY POSED DANGER OR THREAT WAS INDICATED BY DEALERSHIP AS TO THIS ISSUE. THREE MONTHS AFTER THE DIAGNOSIS, HAVING OPERATED THE VEHICLE WITH NO HEAT FOR 6 MONTHS, THE VEHICLE HAS NOW BEGUN TO LEAK MASSIVE AMOUNTS OF ANTIFREEZE/COOLANT, HOWEVER, THE COOLANT IS NOT LEAKING OUT OF THE CAR, I CANNOT SEE ANY COOLANT OR VERY LITTLE COOLANT ANYWHERE UNDERNEATH, THEREFORE I CAN ONLY ASSUME THAT THE ANTIFREEZE IS LEAKING INTO THE VEHICLE, POSSIBLY POSING A FIRE HAZARD AND RISK OF BEING BURNED SHOULD THE PRESSURE OF THE COOLANT SYSTEM BECOME TO GREAT AND THE VOLUME OF ANTIFREEZE IN MY VEHICLE IS UNKNOWN. I AM NOT OPERATING THE VEHICLE AT THIS TIME. I CONTACTED VW CUSTOMER CARE AND INFORMED THEM OF THIS PROBLEM, THE INDICATED MY VEHICLE IS TOO OLD AND HAS TOO MANY MILES ON IT FOR ANY GOODWILL REPLACEMENT. HOWEVER, THERE WAS A RECALL ON VW JETTAS FOR A SIMILAR ISSUE WITH THE HEATER CORE.

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LATCHES/LOCKS/LINKAGES: DOORS: LATCH

12/4/2009 - CARSONVILLE, MI
TL CONTACT OWNS A 2004 VOLKSWAGEN PASSAT. THE CONTACT STARTED THE IGNITION. SUDDENLY, THE FRONT DRIVER SIDE DOOR UNLATCHED WITHOUT ASSISTANCE. THE DOOR FAILED TO SECURE IN A CLOSED POSITION. WHENEVER THE POWER LOCK WAS ENGAGED THE DOOR OPENED. THE FAILURE OCCURRED INTERMITTENT. THE AUTHORIZED DEALER WAS NOTIFIED OF THE MALFUNCTION. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE CONTACT HAD CONCERN OF THE SAFETY RISK INVOLVED. THE CURRENT AND FAILURE MILEAGES WERE 120,000. THE VIN WAS REJECTED FROM THE SYSTEM WHICH WILL BE UPDATED UPON RECEIPT OF THE SAFETY COMPLAINT FILING.

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EXTERIOR LIGHTING

10/19/2009 - LAS VEGAS, NV
2004 VW PASSAT TDI. VW HAS A PROBLEM WITH THEIR TURN SIGNAL SWITCH. THE SWITCH CONTINUES TO OPEN AND CLOSE THE CIRCUIT AFTER THE TURN SIGNAL IS IN THE OFF POSITION. THIS IS A PROBLEM WITH MANY OF THEIR MODELS( JETTA, PASSAT BOTH GAS AND DIESEL). THE DEALERSHIP SERVICE PERSONNEL ARE AWARE OF THE PROBLEM AND ARE REPLACING THE DEFECTIVE SWITCH ONLY IF YOUR HAVE ALL YOUR MAINTENANCE DONE AT A AUTHORIZED VW DEALER. SO IF YOU DON"T HAVE ALL YOUR OIL CHANGES AND REPAIRS DONE BY A AUTHORIZED V W DEALER THERE IS NO ASSISTANCE FOR REPLACEMENT OF THIS DEFECTIVE SWITCH. THIS IS A COST OF $300.00 TO THE CONSUMER. THIS SURE IS SAFETY RELATED AND NEED TO BE RECALLED ASAP. THIS PROBLEM HAS CAUSED FIRES UNDER THE INSTRUMENT PANEL.

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ELECTRICAL SYSTEM

10/19/2009 - LAS VEGAS, NV
2004 VW PASSAT TDI. VW HAS A PROBLEM WITH THEIR TURN SIGNAL SWITCH. THE SWITCH CONTINUES TO OPEN AND CLOSE THE CIRCUIT AFTER THE TURN SIGNAL IS IN THE OFF POSITION. THIS IS A PROBLEM WITH MANY OF THEIR MODELS( JETTA, PASSAT BOTH GAS AND DIESEL). THE DEALERSHIP SERVICE PERSONNEL ARE AWARE OF THE PROBLEM AND ARE REPLACING THE DEFECTIVE SWITCH ONLY IF YOUR HAVE ALL YOUR MAINTENANCE DONE AT A AUTHORIZED VW DEALER. SO IF YOU DON"T HAVE ALL YOUR OIL CHANGES AND REPAIRS DONE BY A AUTHORIZED V W DEALER THERE IS NO ASSISTANCE FOR REPLACEMENT OF THIS DEFECTIVE SWITCH. THIS IS A COST OF $300.00 TO THE CONSUMER. THIS SURE IS SAFETY RELATED AND NEED TO BE RECALLED ASAP. THIS PROBLEM HAS CAUSED FIRES UNDER THE INSTRUMENT PANEL.

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ENGINE AND ENGINE COOLING: ENGINE

10/17/2009 - NEW BADEN, IL
WHILE DRIVING THE ENGINE LAMP CAME ON AND THE TEST MESSAGE INDICATED "EMISSION WORKSHOP". THE DEALERSHIP FOUND THE MASS AIR FLOW METER (P0101) TO BE FAULTY. IT WAS REPLACE BUT THE PROBLEM AND CODE RECURRED WITHIN 6 MILES. NEXT THE DEALERSHIP FOUND A CRACK IN THE TURBO AIR COOLER, IT WAS REPLACED BUT THE PROBLEM AND CODE RECURRED WITHIN MILES. THE DEALERSHIP HAS HAD THE CAR FOR NEARLY 2 WEEKS WHEN THEY FOUND A SLIGHT AIR LEAK IN A TURBO HOSE. THE "O" RINGS WERE REPLACED AND IT MAY HAVE CORRECTED THE PROBLEM BUT I HAVE NOT HAD THE CAR SINCE THEY ARE STILL WORKING ON THE ENGINE SURGE PROBLEM.

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POWER TRAIN

10/17/2009 - NEW BADEN, IL
SPORADICALLY THE REAR WINDOWS WOULD NOT RESPOND TO THE WINDOW UP/DOWN SWITCH, THEN LATER WITHOUT TOUCHING THE SWITCH THE WINDOWS WOULD OPEN OR CLOSE. THE DEALER FOUND A CHEAP PLASTIC COTTER PIN TYPE INSTRUMENT CAUSING THE PROBLEM. I HAVE NOT HAD THE CHANCE TO CHECK OUT THE REPAIR SINCE THE DEALER HAS MY CAR GOING ON 3 WEEKS FOR TWO OTHER ISSUES (TRANSMISSION SURGE AND ENGINE LIGHT/P0101) FOR WHICH THEY ARE HAVING PROBLEMS DIAGNOSING THE PROBLEM.

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VISIBILITY: POWER WINDOW DEVICES AND CONTROLS

10/17/2009 - NEW BADEN, IL
SPORADICALLY THE REAR WINDOWS WOULD NOT RESPOND TO THE WINDOW UP/DOWN SWITCH, THEN LATER WITHOUT TOUCHING THE SWITCH THE WINDOWS WOULD OPEN OR CLOSE. THE DEALER FOUND A CHEAP PLASTIC COTTER PIN TYPE INSTRUMENT CAUSING THE PROBLEM. I HAVE NOT HAD THE CHANCE TO CHECK OUT THE REPAIR SINCE THE DEALER HAS MY CAR GOING ON 3 WEEKS FOR TWO OTHER ISSUES (TRANSMISSION SURGE AND ENGINE LIGHT/P0101) FOR WHICH THEY ARE HAVING PROBLEMS DIAGNOSING THE PROBLEM.

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TIRES

9/23/2009 - SCOTTSDALE, AZ
TL CONTACT OWNS A 2004 VOLKSWAGEN PASSAT. THE VEHICLE HAS SPECTOR Z100 TIRES, TIRE SIZE P225/40/18(NA). THE VEHICLE WAS PARKED WHEN THE CONTACT OBSERVED THAT THE REAR DRIVER SIDE TIRE WAS FLAT AND EXHIBITED EXCESSIVE CRACKING. THE TIRE WAS CHANGED AND REPLACED WITH A SPARE TIRE. THE OTHER THREE TIRES ON THE VEHICLE ALSO EXHIBITED SEVERE CRACKS. THE FOUR DEFECTIVE TIRES WERE PURCHASED FOUR MONTHS PRIOR TO THE FAILURE. THE TIRE MANUFACTURER WAS NOTIFIED. THE CONTACT HAS PHOTOGRAPHS OF THE DEFECTIVE TIRES. THERE WERE CONCERNS OF THE SAFETY RISKS INVOLVED. THE VIN AND DOT NUMBER WERE UNAVAILABLE. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS UNAVAILABLE.

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FUEL SYSTEM, GASOLINE

8/20/2009 - LOS OSOS, CA
I WAS DRIVING ON HWY 101 IN SAN LUIS OBISPO COUNTY CALIFORNIA WHEN MY CALL STALLED IN THE FAST LANE. MY FUEL PUMP WENT OUT. I HAVE A 2004 VW PASSAT. THE 2003 PASSAT'S FUEL PUMPS WERE RECALLED JAN 2006 AND AUGUST 2007. AFTER MY CAR WAS MADE WHICH MAKES ME WONDER WHY MY CARS FUEL PUMP WASN'T RECALLED SINCE IT WAS MADE AFTER RECALL DATE.

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