Auto Recalls for Consumers

TOYOTA HIGHLANDER Problems with Service Brakes Hydraulic

 
Auto Recalls For Consumers

2005 TOYOTA HIGHLANDER Problems & Complaints

Read complaint(s) filed for the 2005 TOYOTA HIGHLANDER. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2005 TOYOTA HIGHLANDER by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (214 Complaints)
Date reported Mar 22, 2007
Location BRIDGEWATER, NJ
Manufacturer TOYOTA MOTOR CORPORATION
Vehicle 2005 TOYOTA HIGHLANDER
Transmission Automatic
Drivetrain All Wheel Drive
Fuel type Gas
Occurences 12
Crash involved N
Injuries 0
Deaths 0
Source Consumer Letter
All Complaints

BRAKE PROBLEM I BOUGHT A 2005 TOYOTA HIGHLANDER IN APRIL 2005. EARLY NOVEMBER 2006 THIS HAPPENED: AFTER I STARTED THE CAR, I HEARD AN EXTREMELY LOUD NOISE WHEN THE BRAKES WERE STEPPED ON. IT SOUNDED LIKE NOISY CONSTRUCTION EQUIPMENT. THE NOISE REPEATED EVERY TIME THE BRAKES WERE STEPPED ON. I HAD THE CAR TOWED TO THE SERVICE AT CRYSTAL TOYOTA IN GREEN BROOK, NEW JERSEY, AND THEY DID SOME WORK ON IT. ABOUT TEN DAYS LATER THE NOISE RETURNED. THE CRYSTAL TOYOTA SERVICE FOREMAN STATED THAT ROTOR PADS NOW HAVE A METALLIC CONTENT. WHENEVER MOISTURE FORMS ON THE PADS DUE TO THE WEATHER, NOISE CAN RESULT. THE SERVICE APPLIED AN ADDITIVE. THE LOUD NOISE REAPPEARED EARLY JANUARY 2007. CRYSTAL TOYOTA SERVICE SUGGESTED DRIVING THE CAR A SHORT DISTANCE AND THE NOISE WOULD GO AWAY. THIS WAS CORRECT. THE NOISE WENT AWAY AFTER DRIVING ABOUT HALF A MILE AND STEPPING REPEATEDLY ON THE BRAKES. I COULD NOT SEE THIS AS A LONG- TERM SOLUTION, HOWEVER, AS THE NOISE LEVEL WAS EXTREME, AND IT WAS LIKELY THAT AN EXCESSIVE IMPACT AND STRESS WERE OCCURRING. IT APPEARED THAT THE BRAKES WOULD EVENTUALLY FAIL. I CONTACTED THE TOYOTA CORPORATION CUSTOMER SERVICE AND JOE LACEFIELD, A NEW JERSEY REPRESENTATIVE, CALLED ME. LACEFIELD DOWNPLAYED MY CONCERN AND SAID HE WOULD LOOK AT THE CAR ON JANUARY 26. I TOLD HIM THAT HE WOULD PROBABLY NOT HEAR THE NOISE SINCE IT DID NOT OCCUR ON MOST DAYS. LACEFIELD CALLED ME AFTER LOOKING AT THE CAR AND SAID THAT HE HAD HEARD NO NOISE. I TOLD HIM THAT I HAD EXPECTED THAT AND HAD POINTED IT OUT TO HIM. HE THEN SAID THAT WHAT I HEARD MUST HAVE BEEN SOME PLAIN EVERYDAY BRAKE NOISE AND THAT THERE WAS NO PROBLEM! TOYOTA CORPORATION CUSTOMER SERVICE THEN TOLD ME THERE WAS NOTHING ELSE THEY COULD DO. THE NOISE HAS NOW OCCURRED ABOUT A DOZEN TIMES. THE ATTITUDE OF LACEFIELD AND OF TOYOTA CUSTOMER SERVICE IS THAT MY COMPLAINT HAS NO MERIT, AND THAT THE EXTREME LOUD NOISE DOES NOT EVEN EXIST! MARCH 14 WAS THE LATEST NOISE OCCURRENCE. UPDATED 05/04/07

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