| Complaint | Description |
FUEL SYSTEM, GASOLINE | 5/2/2011 - LE MARS, IA
FUEL GAUGE SHOWING THAT I HAD FUEL ,BUT THE TRUCK RAN OUT OF GAS TWICE GOING DOWN THE ROAD 55MPH. I DID GET THE TRUCK PULLED OVER TO A GRAVEL ROAD AND THEN CALLED SOMEONE TO BRING MORE GAS.
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ELECTRICAL SYSTEM | 4/24/2011 - FULTONHAM, NY
NOISE IN REAR END, BRAKES BURNING SMELL,TIRE MONITORING SYSTEM LITE ALWAYS "ON"HAD TO HAVE RESET TIMES. SMELL BURNING PLASTIC OUT OF AIR VENTS,DISPLAY WARNING,"ENGINE HOT","A/C TURNED OFF. "RADIATOR FANS ALWAYS RUNNING. POWER STEERING HOSE LEAKING. I SENT COMPLAINT TO DEALER THE FIRST MONTH ABOUT.TRUCK HAS 55,000 MILEAGE VERABLE AND BROUGHT COMPLAINTS TO DEALER.THIS COMPLAINT HAPPENS THUS THE TIME I OWNED TRUCK. TRUCK IS NOW AT DEALERS TRYING TO BE SAFE FOR HIGHWAY USE AGAIN,I AM AFRAID THAT WITH ALL THE PLASTIC BURNING SMELL FROM AIR VENT ,TRUCK WILL GO ON FIRE!
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ENGINE AND ENGINE COOLING: ENGINE | 4/13/2011 - LADY LAKE, FL
#SB-10-06-01-008 (PROBLEM) I AM CONCERNED WITH OUR SAFETY DUE TO THE MECHANICAL MOTOR PROBLEM WITH THE CYLINDERS. GM WARRANTY # [XXX] I HAVE HAD OIL CONSUMPTION TEST DONE AND THEY ORDERED PARTS AND TOLD ME TO BRING IT IN. WHEN BRINGING IT IN TO "PHILIPS BUICK GMC" FRUITLAND PARK FLORIDA, I WAS TOLD THAT I WOULD BE ABLE TO GET A COMPARABLE VEHICHLE IN EXCHANGE WHILE MINE IS WORKED ON. I GET THEIR AND THEY TRY TO GIVE ME A COMPACT SUV. I AM 6'2", 200LBS. AND DRIVE A 2007 4 DOOR SIERRA 1500 THAT I USE FOR MY COMMERCIAL BUSINESS EVERY DAY FOR WORK. THEY WERE AWARE OF THIS. I SHUT MY BUSINESS DOWN TO HALF OF WHAT IT WAS IN ORDER TO BE ABLE TO AFFORD LOOSING MY TRUCK FOR A COUPLE DAYS TO WARANTY REPAIRS. I WAS TOLD I WOULD GET A FULL SIZED TRUCK OR SUV. I STILL HAVE TO HAUL PRODUCT FOR MY BUSINESS JUST TO KEEP IT 50% RUNNING FOR THOSE COUPLE DAYS. I ALSO HAVE 4, 200+LBS GUYS TO HAUL AROUND FOR WORK AS WELL, AND A SPECIAL NEEDS DAUGHTER WHO NEEDS THE ADITIONAL SPACE OF A FULL SIZED VEHICHLE. I PAID OVER $40,000 FOR MY TRUCK. ITS NOT MY FAULT THAT I HAVE A WARRANTY ISSUE AND IT HAS TO BE WORKED ON. SO MY BUSINESS, FAMILY, AND SELF SHOULDNT BE THE ONE WHO IS INCONVIENANCED FOR A GM WARRANTY ISSUE. GM NEEDS TO DO WHAT IT TAKES TO MAKE THIS RIGHT. I SPOKE TO GM AND THEY TOLD ME TO GO RENT ONE MYSELF AND PAY MYSELF. THEY SAID THEY WOULD ONLY GIVE ME $35 DOLLARS A DAY FOR REIMBURSEMENT. WITH THIS HAPPENING GM IS MAKING IT IMPOSSIBLE FOR ME TO WORK AND GET MY TRUCK FIXED AT THE SAME TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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SUSPENSION: REAR | 1/3/2011 - LITTLE ROCK, AR
THE CONTACT OWNS A 2007 GMC SIERRA 1500. THE CONTACT WAS DRIVING 20 MPH AND ATTEMPTING A LEFT TURN WHEN THE REAR AXLE SNAPPED, CAUSING THE RIGHT REAR WHEEL TO FRACTURE FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACTS PLACE OF RESIDENCE. THE MANUFACTURER WAS CONTACTED WHO ADVISED THE CONTACT THAT HE WOULD TO PAY FOR THE VEHICLE TO BE TOWED TO THE DEALER AND HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 116,839.
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LATCHES/LOCKS/LINKAGES | 12/15/2010 - LAFAYETTE, LA
LATCH/LOCK ON CENTER CONSOLE/JUMP SEAT FAILURE. THE PLASTIC LATCH FOR THE LID ON THE CENTER CONSOLE, WHICH IS ALSO A JUMP SEAT WHEN UPRIGHT, HAS FAILED. THE RESULT IS THE LID CAN BECOME OPEN IF THE SEAT IS TILTED UP TO USE AS A JUMP SEAT, OR IF DOWNWARD PRESSURE IS APPLIED TO THE REAR OF THE LID, OR IF YOU HIT A BUMP OR IF YOU ARE IN A CRASH. THE CONTENTS OF THE COMPARTMENT CAN BE RELEASED AND POSE AN IMMINENT DANGER TO THE OCCUPANTS OF THE VEHICLE IN THE RESULT OF A CRASH OR OTHERWISE BECOME A DISTRACTION TO THE DRIVER. THE PLASTIC LATCH IS NOT AVAILABLE AS A REPLACEMENT PART FROM GMC. THE ENTIRE CONSOLE MUST BE PURCHASED FOR $450 TO REPLACE LATCH AND IT HAS THE SAME DEFECTIVE LATCH.
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SERVICE BRAKES, HYDRAULIC | 12/6/2010 - WARREN, MI
TL CONTACT OWNS A 2007 GMC SIERRA 1500. WHILE DRIVING LESS THAN 5 MPH, THE CONTACT SLIGHTLY ENGAGED THE BRAKE PEDAL AND THE ANTI-LOCK BRAKING SYSTEM BEGAN TO ACTIVATE WITH AN UNUSUAL VIBRATION. THE FAILURE OCCURRED TEN TIMES WHEN DRIVING AT LOW SPEEDS ON BOTH UNEVEN ROAD SURFACES AND NORMAL ROAD CONDITIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000. UPDATED 02/03/11 THE CONSUMER STATED THE TRUCK WAS REPAIRED THE DEALER. UPDATED 03/17/11
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SERVICE BRAKES, HYDRAULIC | 11/8/2010 - INDEPENDENCE, MO
THE CONTACT OWNS A 2007 GMC SIERRA 1500 CLASSIC. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WOULD DROP A FEW INCHES AND THE VEHICLE WOULD ABNORMALLY LUNGE FORWARD. THERE WAS NO WARNING LIGHTS ILLUMINATING. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPAIRED THE FRONT WHEEL SENSORS AND CLEANED THE MOUNTING SURFACE AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS CALLED WHO INFORMED THE CONTACT THERE WERE NO RECALLS OR WARRANTIES ON TEH VEHICLE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 37,202.
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ELECTRICAL SYSTEM | 7/15/2010 - ROCKFORD, IL
THE CONTACT OWNS A 2007 GMC SIERRA DENALI. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH A HEATED WASHER FLUID MODULE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 10V240000 (ELECTRICAL SYSTEM) PERTAINING TO THE SYSTEM. THE MANUFACTURER ADVISED THAT THE MODULE WOULD NEED TO BE REMOVED TO PREVENT A POSSIBLE FIRE FROM OCCURRING IN THE VEHICLE. THE CONTACT STATED HE DID NOT WANT THE MODULE REMOVED FROM HIS VEHICLE BECAUSE IT WAS ONE OF THE DETERMINING FACTORS IN PURCHASING THE VEHICLE DUE TO THE CLIMATE IN HIS AREA. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM THERE WAS NOTHING THEY COULD DO FOR TO ASSIST HIM. THE FAILURE AND CURRENT MILEAGES WERE 54,000.
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SUSPENSION | 7/10/2010 - MONT VERNON, NH
THIS IS A CONSTANT AND ONGOING ISSUE WITH THE VEHICLE. WHEN DRIVING THE VEHICLE ON THE HIGHWAY OR ROAD AT SPEEDS ABOVE 15 OR 20 MPH THE FRONT SUSPENSION WILL SHAKE VIOLENTLY WHEN HITTING BRIDGE EXPANSIONS, ANY SORT OF ROAD BUMP, MAN HOLE COVERS WITH MINIMAL EDGES, ETC. THE VIOLENT SHAKING IN THE SUSPENSION WILL THEN STOP AND NOT BE FELT DURING NORMAL SMOOTH HIGHWAY OR ROAD TRAVEL BUT RECURS EACH AND EVERY TIME ROAD BUMPS ARE ENCOUNTERED. THE SHAKING IS VIOLENT AND FEELS AS THOUGH THE WHOLE FRONT END OF THE VEHICLE IS ABOUT TO FALL OFF. THIS HAS BEEN HAPPENING FOR MORE THAN A YEAR NOW. I HAVE HAD THE VEHICLE EXAMINED BY THE DEALER AND INDEPENDENT SHOPS AND THEY ALL SAY THE SUSPENSION COMPONENTS ALL LOOK INTACT AND IN GOOD SERVICE CONDITION.
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SUSPENSION: FRONT | 7/10/2010 - MONT VERNON, NH
THIS IS A CONSTANT AND ONGOING ISSUE WITH THE VEHICLE. WHEN DRIVING THE VEHICLE ON THE HIGHWAY OR ROAD AT SPEEDS ABOVE 15 OR 20 MPH THE FRONT SUSPENSION WILL SHAKE VIOLENTLY WHEN HITTING BRIDGE EXPANSIONS, ANY SORT OF ROAD BUMP, MAN HOLE COVERS WITH MINIMAL EDGES, ETC. THE VIOLENT SHAKING IN THE SUSPENSION WILL THEN STOP AND NOT BE FELT DURING NORMAL SMOOTH HIGHWAY OR ROAD TRAVEL BUT RECURS EACH AND EVERY TIME ROAD BUMPS ARE ENCOUNTERED. THE SHAKING IS VIOLENT AND FEELS AS THOUGH THE WHOLE FRONT END OF THE VEHICLE IS ABOUT TO FALL OFF. THIS HAS BEEN HAPPENING FOR MORE THAN A YEAR NOW. I HAVE HAD THE VEHICLE EXAMINED BY THE DEALER AND INDEPENDENT SHOPS AND THEY ALL SAY THE SUSPENSION COMPONENTS ALL LOOK INTACT AND IN GOOD SERVICE CONDITION.
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