| Complaint | Description |
WHEELS | 3/16/2018 - NEW HOLLAND, PA
THE CONTACT OWNS A 2008 FORD F-150. THE CONTACT STATED THAT THE SPARE WHEEL WAS RUSTED AND TRANSMISSION FLUID WAS LEAKING. IN ADDITION, THE TIRE PRESSURE INDICATOR WAS ILLUMINATED. THE CONTACT CALLED CHAPMAN FORD (1485 MANHEIM PIKE FRNT, LANCASTER, PA 17601) WHERE A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 79,542.
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FUEL SYSTEM, GASOLINE | 2/23/2018 - ELWOD CITY, PA
THE CONTACT OWNS A 2008 FORD F-150. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY HOUSING AND COVER RUSTED THROUGH, WHICH CAUSED AN ELECTRICAL SHORT THAT MADE THE FUEL PUMP BECOME INOPERABLE. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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STEERING | 1/25/2018 - ALLEN PARK, MI
OK WHEN I TURN MY STEERING WHEEL TO TURN IT STICKS AND HAVE ALMOST HIT OTHER CARS HAVE TO TURN WHEEL BACK LIKE THE POWER STEERING GOES OUT BUT MOSTLY AT LOW SPEEDS.. THIS IS VERY DANGEROUS .. I HAVE DONE SOME CHECKING AT IT APPEARS TO BE THE STEERING SHAFT U JOINTS FREEZE UP DUE TO LACK OF ABLE TO GREASE THEM AND BAD DESIGN MY TRUCK ONLY HAS 49,000 MILES ON IT AND SHOULD NOT HAVE THIS PROBLEM I SEE MANY HAVE HAD SAME ISSUE I THINK IT SHOULD BE RECALLED AND REPAIRED BY FORD FOR SAFETY BECAUSE STEERING STICKS WHEN TURNING .
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VISIBILITY/WIPER | 1/23/2018 - HERMOSA BEACH, CA
THE CONTACT OWNS A 2008 FORD F-150. ON SEVERAL OCCASIONS, WHILE DRIVING, THE FRONT PASSENGER SIDE MIRROR BLOCKED THE CONTACT'S VISION. THE CONTACT WAS CONCERNED THAT A PEDESTRIAN COULD BE INJURED DUE TO THE LACK OF VISIBILITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MIRROR WAS REPLACED WITH A SMALLER MIRROR. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNAVAILABLE.
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AIR BAGS | 1/17/2018 - LINEVILLE, AL
THE CONTACT OWNED A 2008 FORD F-150. WHILE DRIVING 48 MPH, THE CONTACT CRASHED INTO THE REAR OF A DODGE DAKOTA. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CHEST, BACK, AND NECK, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND DEEMED A TOTAL LOSS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 127,000.
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ENGINE | 1/4/2018 - FREEPORT, FL
THE CONTACT OWNS A 2008 FORD F-150. WHILE DRIVING 50 MPH, THE ENGINE FAILED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (AUTO NATION OF PANAMA CITY, 1730 W 15TH ST, PANAMA CITY, FL 32401) AND WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 180,000.
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FUEL/PROPULSION SYSTEM | 11/19/2017 - OAK CREEK, WI
ENGINE WAS RUNNING ROUGH ON THE FREEWAY. WHEN I EXITED, THE ENGINE STOPPED RUNNING. I HAD TO HAVE IT TOWED TO THE GARAGE. THE MECHANIC DIAGNOSED THE PROBLEM AS THE FUEL PUMP DRIVER CONTROL UNIT. HE SAID IT IS A COMMON PROBLEM WITH THE F150 TRUCKS. MY OPINION IS THIS IS A SAFETY PROBLEM AND THE DRIVER MODULE WAS DAMAGED DUE TO CORROSION.
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LATCHES/LOCKS/LINKAGES | 10/27/2017 - HIALEAH, FL
THE CONTACT OWNS A 2008 FORD F-150. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE CONTACT WAS UNABLE TO UNLOCK THE FRONT PASSENGER DOOR. THE VEHICLE WAS TAKEN TO GUS MACHADO FORD (1200 W 49TH ST, HIALEAH, FL 33012, (305) 822-3211) WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK MECHANISM FRACTURED AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE PLASTIC MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED USING A METALLIC DOOR RELEASE MECHANISM. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE FRONT DRIVER'S DOOR WOULD ALSO EXPERIENCE THE FAILURE. SEVERAL MONTHS LATER, THE DOOR LOCK MECHANISM ON THE FRONT DRIVER'S DOOR FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
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SERVICE BRAKES | 8/16/2017 - CARRIERE, MS
CHECK ENGINE LIGHT , BRAKE AND ABS. ABS MOTOR AND CONTROLLER BAD.
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ENGINE | 6/12/2017 - PARKERSBURG, WV
THE CONTACT OWNS A 2008 FORD F-150. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK WITHOUT WARNING. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE SPARKS PLUGS WERE FRACTURED AT THE BOTTOM TIP AND WENT THROUGH THE ENGINE. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 140,000. UPDATED 08/29/17
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