Auto Recalls for Consumers

MERCURY MILAN - 2010 MERCURY MILAN Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 440 complaints filed for the 2010 MERCURY MILAN

Below is a list of complaints & problems filed against the 2010 MERCURY MILAN. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2010 MERCURY MILAN, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (3) Equipment (1) Latches Locks Linkages (2) Steering (13) Vehicle Speed Control (160)
Electrical System (69) Exterior Lighting (92) Power Train (125) Structure (3) Visibility (1)
Electronic Stability Control (6) Fuel Propulsion System (80) Service Brakes (14) Tires (1) Visibility Wiper (1)
Engine (128) Fuel System Gasoline (28) Service Brakes Hydraulic (3) Unknown Or Other (6) Wheels (2)
Engine And Engine Cooling (10)

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ComplaintDescription

ENGINE

8/22/2014 - NEW ALBANY, OH
I'VE HAD MULTIPLE ISSUES WITH THE MILAN THROTTLE BODY FOR OVER A YEAR. EVERYTIME I TAKE IT TO THE DEALER THEY SAY THE COMPUTER JUST NEEDS REPROGRAMMED. AFTER I LEAVE THE DEALERSHIP MY CAR USUALLY HAS A HARD FALUIRE JUST LIKE IT DID BEFORE (LOSS OF POWER, ENGINE RUNNING ROUGH, CAR ROLLS TO A STOP). I CAN COMPLETELY TURN THE CAR OFF AND TURN BACK ON AND IT RUNS FINE AGAIN FOR A WHILE AND THEN DOES IT ALL OVER AGAIN. THE DEALERSHIP WILL ONLY KEEP REPROGRAMMING THE COMPUTER. THEY HAVE ALSO REPLACED THE THROTTLE BODY 2 TIMES BUT AFTER ABOUT 100 MILES IT STARTS ALL OVER AGAIN. FORD HAS REFUSED TO DO ANYTHING OTHER THAN WHAT THE DEALERSHIP CAN FIND WHICH IS ONLY WHAT THE CODES SAY (REPROGRAM COMPUTER OR REPLACE THROTTLE BODY). I'M NOT GOING TO KEEP TAKING MY CAR IN EVERY WEEK TO GET REPROGRAMMED. FORD HAS REFUSED TO GIVE ME A LOANER CAR TO USE UNTIL THEY FIX IT. I'VE TAKEN MULTIPLE DAYS OFF WORK AND ARRANGED FOR OTHER TRANSPORTATION FOR THE PREVIOUS WORK. HOWEVER, ENOUGH IS ENOUGH. I CAN'T KEEP TAKING MY CAR BACK FOR SOME THAT FORD KNOWS NEEDS FIXED. THIS IS CLEARLY A SIGNIFICANT SAFETY ISSUE. I TRAVEL A LOT ON HIGHWAYS AND INTERSTATES AND WHEN I LOSE POWER I'VE HAD SOME CLOSE CALLS WILL ACCIDENTS (RE ENDED) AND TRYING TO GET TO A SHOULDER TO PULL OFF AND RESTART CAR. I CAN NO LONGER USE MY CAR TO DRIVE MY KIDS AROUND DUE TO THE SAFETY CONCERNS OF BEING HIT DURING A FAILURE OR STRANDED. I'VE MADE THIS KNOWN VERY CLEARLY TO FORD BUT THEY DON'T SEEM TO CARE. IF THEY DO THEY ARE NOT ACTING ON IT. I WOULD HATE FOR SOMETHING TERRIBLE TO HAPPEN BEFORE THEY FIX IT. I'M NOT ONLY CONCERNED FOR MY FAMILY BUT OTHERS THAT MAY BE HAVING SIMILAR ISSUES WITH THEIR CAR. ALL I'M ASKING FOR IS FOR FORD TO RECOGNIZE THIS IS A VERY REAL AND SERIOUS SAFETY CONCERN. THEY NEED TO LOOK A LILTTLE DEEPER AT THE ISSUE. I JUST WANT A SAFE CAR TO DRIVE UNTIL THEY CAN FIX IT.

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ELECTRICAL SYSTEM

8/22/2014 - NEW ALBANY, OH
I'VE HAD MULTIPLE ISSUES WITH THE MILAN THROTTLE BODY FOR OVER A YEAR. EVERYTIME I TAKE IT TO THE DEALER THEY SAY THE COMPUTER JUST NEEDS REPROGRAMMED. AFTER I LEAVE THE DEALERSHIP MY CAR USUALLY HAS A HARD FALUIRE JUST LIKE IT DID BEFORE (LOSS OF POWER, ENGINE RUNNING ROUGH, CAR ROLLS TO A STOP). I CAN COMPLETELY TURN THE CAR OFF AND TURN BACK ON AND IT RUNS FINE AGAIN FOR A WHILE AND THEN DOES IT ALL OVER AGAIN. THE DEALERSHIP WILL ONLY KEEP REPROGRAMMING THE COMPUTER. THEY HAVE ALSO REPLACED THE THROTTLE BODY 2 TIMES BUT AFTER ABOUT 100 MILES IT STARTS ALL OVER AGAIN. FORD HAS REFUSED TO DO ANYTHING OTHER THAN WHAT THE DEALERSHIP CAN FIND WHICH IS ONLY WHAT THE CODES SAY (REPROGRAM COMPUTER OR REPLACE THROTTLE BODY). I'M NOT GOING TO KEEP TAKING MY CAR IN EVERY WEEK TO GET REPROGRAMMED. FORD HAS REFUSED TO GIVE ME A LOANER CAR TO USE UNTIL THEY FIX IT. I'VE TAKEN MULTIPLE DAYS OFF WORK AND ARRANGED FOR OTHER TRANSPORTATION FOR THE PREVIOUS WORK. HOWEVER, ENOUGH IS ENOUGH. I CAN'T KEEP TAKING MY CAR BACK FOR SOME THAT FORD KNOWS NEEDS FIXED. THIS IS CLEARLY A SIGNIFICANT SAFETY ISSUE. I TRAVEL A LOT ON HIGHWAYS AND INTERSTATES AND WHEN I LOSE POWER I'VE HAD SOME CLOSE CALLS WILL ACCIDENTS (RE ENDED) AND TRYING TO GET TO A SHOULDER TO PULL OFF AND RESTART CAR. I CAN NO LONGER USE MY CAR TO DRIVE MY KIDS AROUND DUE TO THE SAFETY CONCERNS OF BEING HIT DURING A FAILURE OR STRANDED. I'VE MADE THIS KNOWN VERY CLEARLY TO FORD BUT THEY DON'T SEEM TO CARE. IF THEY DO THEY ARE NOT ACTING ON IT. I WOULD HATE FOR SOMETHING TERRIBLE TO HAPPEN BEFORE THEY FIX IT. I'M NOT ONLY CONCERNED FOR MY FAMILY BUT OTHERS THAT MAY BE HAVING SIMILAR ISSUES WITH THEIR CAR. ALL I'M ASKING FOR IS FOR FORD TO RECOGNIZE THIS IS A VERY REAL AND SERIOUS SAFETY CONCERN. THEY NEED TO LOOK A LILTTLE DEEPER AT THE ISSUE. I JUST WANT A SAFE CAR TO DRIVE UNTIL THEY CAN FIX IT.

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ELECTRICAL SYSTEM

8/20/2014 - CHESTERFIELD, VA
MY CAR STALLED SUDDENLY IN MODERATE 35 MPH TRAFFIC ON 8/16/14. I WAS NEARLY REAR ENDED WHILE I HAD TO RESTART MY CAR AS THERE WAS NOWHERE TO PULL OVER. ON 8/17/14, MY CAR STALLED SUDDENLY AFTER TRAVELING .5 MILE FROM HOME (AT APPROX. 20 MPH), SO I RETURNED TO MY HOUSE. ON 8/18 AT 7 AM, I SPOKE TO SHEEHY FORD IN RICHMOND, VA, AND WAS GIVEN AN APPOINTMENT FOR THROTTLE BODY REPAIR TO OCCUR ON 8/19 UNDER THEIR "CUSTOMER SATISFACTION PROGRAM" 13B17. I WAS TOLD THAT I WAS NOT IN DANGER OF GETTING STRANDED, SO I HAD MY HUSBAND FOLLOW ME TO WORK ON 8/18. THE CAR STALLED AGAIN ON 8/18 WHILE TRAVELING AT 40 MPH. RATHER THAN REPLACE THE FAULTY PART WHICH THEY DID HAVE IN STOCK, FORD MERELY RECALIBRATED THE POWERTRAIN SINCE THE CHECK ENGINE LIGHT WAS NOT LIT WHEN I DROPPED OFF THE CAR FOR SERVICE, EVEN THOUGH I NOTIFIED THEM TWICE OF THE MULTIPLE INCIDENTS (VIA PHONE ON 8/18 AND IN PERSON ON 8/19). I HAVE FILED A COMPLAINT WITH FORD SINCE THE CONTAMINATED INTERNAL MOTOR CONTACTS OF THE THROTTLE BODY REMAIN IN MY VEHICLE.

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ENGINE

8/20/2014 - CHESTERFIELD, VA
MY CAR STALLED SUDDENLY IN MODERATE 35 MPH TRAFFIC ON 8/16/14. I WAS NEARLY REAR ENDED WHILE I HAD TO RESTART MY CAR AS THERE WAS NOWHERE TO PULL OVER. ON 8/17/14, MY CAR STALLED SUDDENLY AFTER TRAVELING .5 MILE FROM HOME (AT APPROX. 20 MPH), SO I RETURNED TO MY HOUSE. ON 8/18 AT 7 AM, I SPOKE TO SHEEHY FORD IN RICHMOND, VA, AND WAS GIVEN AN APPOINTMENT FOR THROTTLE BODY REPAIR TO OCCUR ON 8/19 UNDER THEIR "CUSTOMER SATISFACTION PROGRAM" 13B17. I WAS TOLD THAT I WAS NOT IN DANGER OF GETTING STRANDED, SO I HAD MY HUSBAND FOLLOW ME TO WORK ON 8/18. THE CAR STALLED AGAIN ON 8/18 WHILE TRAVELING AT 40 MPH. RATHER THAN REPLACE THE FAULTY PART WHICH THEY DID HAVE IN STOCK, FORD MERELY RECALIBRATED THE POWERTRAIN SINCE THE CHECK ENGINE LIGHT WAS NOT LIT WHEN I DROPPED OFF THE CAR FOR SERVICE, EVEN THOUGH I NOTIFIED THEM TWICE OF THE MULTIPLE INCIDENTS (VIA PHONE ON 8/18 AND IN PERSON ON 8/19). I HAVE FILED A COMPLAINT WITH FORD SINCE THE CONTAMINATED INTERNAL MOTOR CONTACTS OF THE THROTTLE BODY REMAIN IN MY VEHICLE.

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VEHICLE SPEED CONTROL

8/20/2014 - CHESTERFIELD, VA
MY CAR STALLED SUDDENLY IN MODERATE 35 MPH TRAFFIC ON 8/16/14. I WAS NEARLY REAR ENDED WHILE I HAD TO RESTART MY CAR AS THERE WAS NOWHERE TO PULL OVER. ON 8/17/14, MY CAR STALLED SUDDENLY AFTER TRAVELING .5 MILE FROM HOME (AT APPROX. 20 MPH), SO I RETURNED TO MY HOUSE. ON 8/18 AT 7 AM, I SPOKE TO SHEEHY FORD IN RICHMOND, VA, AND WAS GIVEN AN APPOINTMENT FOR THROTTLE BODY REPAIR TO OCCUR ON 8/19 UNDER THEIR "CUSTOMER SATISFACTION PROGRAM" 13B17. I WAS TOLD THAT I WAS NOT IN DANGER OF GETTING STRANDED, SO I HAD MY HUSBAND FOLLOW ME TO WORK ON 8/18. THE CAR STALLED AGAIN ON 8/18 WHILE TRAVELING AT 40 MPH. RATHER THAN REPLACE THE FAULTY PART WHICH THEY DID HAVE IN STOCK, FORD MERELY RECALIBRATED THE POWERTRAIN SINCE THE CHECK ENGINE LIGHT WAS NOT LIT WHEN I DROPPED OFF THE CAR FOR SERVICE, EVEN THOUGH I NOTIFIED THEM TWICE OF THE MULTIPLE INCIDENTS (VIA PHONE ON 8/18 AND IN PERSON ON 8/19). I HAVE FILED A COMPLAINT WITH FORD SINCE THE CONTAMINATED INTERNAL MOTOR CONTACTS OF THE THROTTLE BODY REMAIN IN MY VEHICLE.

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EXTERIOR LIGHTING

8/17/2014 - ORTING, WA
SAME FAILURE AS EVERYOTHER MILAN. DRIVERS SIDE REAR TAILLIGHT MALFUNCTION! ANYTIME HEADLIGHTS ARE ON THE TAILLIGHT LIGHTS UP AS IF THE BRAKES ARE ON. THEY AREN'T. DEALERSHIP PRETENDS NOT TO KNOW ANYTHING ABOUT THE PROBLEM. FORD LOST TWO SALES ON THIS ONE. WHEN THE MERCURY AND THE LINCOLN COME OF AGE, BACK TO IMPORTS FOR THIS COUPLE.

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VISIBILITY/WIPER

8/14/2014 - GREENSBORO, NC
THE TAILIGHTS NEVER CHANGED ILLUMINATION, WHEN THE HEADLIGHTS WHERE ON. WHEN THE HEADLIGHTS WERE NOT ON THEY ILLUMINATED ACCORDING TO BRAKE PETAL PRESSING. WAS DRIVING AT NIGHT WITH HEADLIGHTS ON ND WAS REAR ENDED DUE TO THE OTHER DRIVER KNOWING I WAS STOPPING. THR OTHER DRIVER WAS HURT ALONG WITH HER PASSENGER. NEXT MORNING TO VEHICLE IN TO DEALERSHIP WAS TOLD IT NEEDED A HEAGLIGHT CONTROL SWITH AND AN REAR TAIL LIGHT ASSEMBLIES. NOT BULDS BUT ASSEMLIEA AS THESE ARE LED. 435$ FOR EQCH TAILLIGHT AND 50 FOR CONTROL SWITCH

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EXTERIOR LIGHTING

8/14/2014 - GREENSBORO, NC
THE TAILIGHTS NEVER CHANGED ILLUMINATION, WHEN THE HEADLIGHTS WHERE ON. WHEN THE HEADLIGHTS WERE NOT ON THEY ILLUMINATED ACCORDING TO BRAKE PETAL PRESSING. WAS DRIVING AT NIGHT WITH HEADLIGHTS ON ND WAS REAR ENDED DUE TO THE OTHER DRIVER KNOWING I WAS STOPPING. THR OTHER DRIVER WAS HURT ALONG WITH HER PASSENGER. NEXT MORNING TO VEHICLE IN TO DEALERSHIP WAS TOLD IT NEEDED A HEAGLIGHT CONTROL SWITH AND AN REAR TAIL LIGHT ASSEMBLIES. NOT BULDS BUT ASSEMLIEA AS THESE ARE LED. 435$ FOR EQCH TAILLIGHT AND 50 FOR CONTROL SWITCH

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ELECTRICAL SYSTEM

8/14/2014 - GREENSBORO, NC
THE TAILIGHTS NEVER CHANGED ILLUMINATION, WHEN THE HEADLIGHTS WHERE ON. WHEN THE HEADLIGHTS WERE NOT ON THEY ILLUMINATED ACCORDING TO BRAKE PETAL PRESSING. WAS DRIVING AT NIGHT WITH HEADLIGHTS ON ND WAS REAR ENDED DUE TO THE OTHER DRIVER KNOWING I WAS STOPPING. THR OTHER DRIVER WAS HURT ALONG WITH HER PASSENGER. NEXT MORNING TO VEHICLE IN TO DEALERSHIP WAS TOLD IT NEEDED A HEAGLIGHT CONTROL SWITH AND AN REAR TAIL LIGHT ASSEMBLIES. NOT BULDS BUT ASSEMLIEA AS THESE ARE LED. 435$ FOR EQCH TAILLIGHT AND 50 FOR CONTROL SWITCH

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POWER TRAIN

8/14/2014 - GREENSBORO, NC
VEHICLE HAS VERY HARSH JERKY SHIFT CHANGES BETWEEN 2-3 GEAR, TOOK TO DEALERSHIP WAS TOLD SOFTWARE UPGRADE WAS NEEDED, AFTER DRIVING ABOUT A WEEK, ISSUE REOCCURED. RETURNED BACK TO DEALERAHIP WAS TOLD CAR NEEDED DB TRANSMISSION BECAUSE TRANSMISSION GEARS WERE WORN.

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