Auto Recalls for Consumers

TOYOTA PRIUS Problems with Service Brakes Air

 
Auto Recalls For Consumers

2010 TOYOTA PRIUS Problems & Complaints

Read complaint(s) filed for the 2010 TOYOTA PRIUS. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2010 TOYOTA PRIUS by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (2174 Complaints)
Date reported Mar 20, 2010
Location MARINA DEL REY, CA
Manufacturer TOYOTA MOTOR CORPORATION
Vehicle 2010 TOYOTA PRIUS
Transmission Not Specified
Drivetrain Not Specified
Fuel type Not Specified
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Service Brakes Air

RE: 2010 TOYOTA PRIUS IV; ON FEBRUARY 27, 2010, I VISITED THE TOYOTA SANTA MONICA SERVICE DEPARTMENT TO HAVE THE ABS SOFTWARE UPDATE INSTALLED. SINCE PURCHASING MY VEHICLE IN SEPTEMBER 2009, UP UNTIL THE DATE OF THE SOFTWARE UPDATE, I EXPERIENCED THE INCONSISTENT FEEL OF THE BRAKES USUALLY ONCE PER WEEK. HOWEVER, SINCE THE SOFTWARE UPDATE, IN THE FIRST WEEK ALONE, THE INCONSISTENT FEEL OCCURRED SEVEN TIMES, WITH THE MOST ALARMING INCIDENT OCCURRING DURING MY MORNING DRIVE TO WORK ON FRIDAY, MARCH 5TH. I WAS DRIVING ON PICO BOULEVARD JUST PAST AVENUE OF THE STARS, GENTLY TAPPING ON MY BRAKES DOWN THE HILL FOR A STOP, WHEN THE CAR BRIEFLY ACCELERATED AND ALMOST REAR-ENDED THE VEHICLE IN FRONT OF ME. ADDITIONALLY, I EXPERIENCED THE BRIEF ACCELERATION TWICE WHILE BRAKING FOR PEDESTRIANS AT CROSSWALKS LAST WEEK. NOW, I AM EXPERIENCING THE SLIPPING SENSATION WITH THE BRAKES ABOUT 2 - 3 TIMES PER WEEK. I HAVE CALLING TOYOTA TOLL-FREE CUSTOMER SERVICE NINETEEN TIMES, BUT EACH TIME RECEIVED AN AUTOMATED MESSAGE STATING THAT THE COMPANY WAS EXPERIENCING HIGH CALL VOLUME AND WOULD BE UNABLE TO ANSWER MY CALL. I SENT TWO FAXES ON MARCH 6TH, ASKING THE COMPANY TO ARRANGE A SECOND SERVICE APPOINTMENT TO REPAIR THE BRAKES. I HAVE YET TO RECEIVE ANY TYPE OF RESPONSE FROM THE COMPANY. TODAY, ON MARCH 20TH, I CALLED TOYOTA SANTA MONICA TO DESCRIBE THE PROBLEM AND REQUEST A SECOND SERVICE APPOINTMENT. WHILE DRIVING DURING MY LUNCH BREAK TODAY, I AGAIN HAD THE BRAKES SLIP ON ME. I SPOKE WITH A SERVICE SUPERVISOR AT TOYOTA SANTA MONICA AT 500 PM TODAY TO ASK FOR A SECOND APPOINTMENT. HE DECIDED TO INSULT MY INTELLIGENCE AND TELL ME THAT WHAT I WAS EXPERIENCING IS A NORMAL FEEL OF THE ABS BRAKES. THIS IS UNACCEPTABLE! I WANT THE CAR REPAIRED. IF TOYOTA CANNOT PREVENT THIS INCONSISTENT FEEL AND SLIPPING SENSATION IN MY BRAKES, THEN I WAS MY PURCHASE CONTRACT TO BE COMPLETELY DISSOLVED. I WILL NOT CONTINUE TO FINANCE A LEMON AND HAVE TOYOTA LIE TO ME ABOUT ITS SAFETY.

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