Auto Recalls for Consumers

TOYOTA PRIUS Problems with Service Brakes

 
Auto Recalls For Consumers

2010 TOYOTA PRIUS Problems & Complaints

Read complaint(s) filed for the 2010 TOYOTA PRIUS. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2010 TOYOTA PRIUS by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (2345 Complaints)
Date reported Jul 30, 2013
Location SANTA CLARA, CA
Manufacturer TOYOTA MOTOR CORPORATION
Vehicle 2010 TOYOTA PRIUS
Transmission Not Specified
Drivetrain Not Specified
Fuel type Hybrid Electric
Occurences 4
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Service Brakes

THIS HAS HAPPENED ATLEAST 4 TIMES IN THE LAST YEAR, WHERE THE CAR HAS LOST COMPLETE BRAKING POWER AND AT THE TIME THIS HAPPENS, ALL THE LIGHTS ON THE DASHBOARD LIGHT UP FOR A FEW SECONDS AND ON SUBSEQUENT PUMPING OF THE BRAKE PEDAL, THE BRAKE POWER RETURNS TO NORMAL. ON ONE OCCASION I ALMOST ENDED UP IN THE MIDDLE OF AN INTERSECTION, THANKFULLY THERE WAS NO ONCOMING TRAFFIC AND WAS ABLE TO RECOVER WITHOUT GETTING CRASHED INTO. I SEE A LOT OF SIMILAR COMPLAINTS HERE AND ON TOYOTA'S OWN COMMUNITY PORTAL DESCRIBING THE EXACT SAME BEHAVIOR. IN ALL CASES, THE DEALERSHIP HAS ENDED UP REPLACING THE BRAKE BOOSTER ASSEMBLY. IN MY CASE THOUGH, THE DEALER CONFIRMED THAT MY CAR WAS ON THE RECALL LIST FOR THE BRAKE BOOSTER ASSEMBLY, BUT WHEN THEY RAN SOME DIAGNOSTICS TESTS ADVISED BY TOYOTA WHICH DID NOT REPORT ANY ISSUES AND THEREFORE REFUSED TO CHANGE THE BRAKE BOOSTER ASSEMBLY. I ALSO CONTACTED TOYOTA (CASE# [XXX]) ONLY TO BE TOLD A WISHY WASHY ANSWER. I WAS TOLD THAT TOYOTA CANNOT DO ANYTHING ABOUT IT SINCE IT HAS GIVEN GUIDELINES TO THE DEALERSHIP AND IF THE DEALERSHIP SAYS "NO" THEN SO DOES "TOYOTA". NOT TO MENTION HAVING SPENT HOURS ON THE PHONE WITH TOYOTA ONLY TO BE TOSSED SEVERAL TIMES BETWEEN DIFFERENT SUPPORTS REPS AND THE DEALERSHIP. ADDITIONALLY, I WAS TOLD BY THE DEALERSHIP TO KEEP DRIVING THE CAR AND SEE IF IT WAS TO HAPPEN MORE OFTEN. ONCE IT GETS TO A POINT WHERE I CAN FIND A PATTERN AND REPRODUCE THE ERROR WITH THE TOYOTA REP THAT'S THEN THEY WILL LOOK INTO THE ISSUE. FOR SOME REASON THEY FAIL TO UNDERSTAND THAT I AM NOT COMPLAINING ABOUT MY WIPER BLADES NOT WORKING BUT THE BRAKES, WHICH COULD PUT THE DIVER IN A LIFE THREATENING SITUATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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