Auto Recalls for Consumers

TOYOTA PRIUS Problems with Power Train

 
Auto Recalls For Consumers

2010 TOYOTA PRIUS Problems & Complaints

Read complaint(s) filed for the 2010 TOYOTA PRIUS. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2010 TOYOTA PRIUS by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (2201 Complaints)
Date reported Oct 10, 2014
Location TOLLAND, CT
Manufacturer Toyota Motor Corporation
Vehicle 2010 TOYOTA PRIUS
Transmission Not Specified
Drivetrain Not Specified
Fuel type Not Specified
Occurences 1
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Power Train

ON 4/24/14 I BROUGHT THE VEHICLE INTO LYNCH TOYOTA IN MANCHESTER, CT IN RESPONSE TO A RECALL TO FIX A PROBLEM WHICH INVOLVED LOSING POWER WHEN ATTEMPTING TO ACCELERATE. THE INVOICE COVERING THE REPAIR INDICATED "SOFTWARE UPDATE FOR MG ECU AND POWER MANAGEMENT ECU AS PER CAMPAIGN EOE". ON 9/29/14 I WAS DRIVING IN MODERATELY HEAVY TRAFFIC ON I-84 IN WEST HARTFORD, CT WHEN I ATTEMPTED TO ACCELERATE TO PASS A SLOW MOVING VEHICLE. AS I BEGAN TO PASS, THE ACCELERATOR SUDDENLY FAILED TO WORK AND THE ENGINE STOPPED AND WOULD NOT RESPOND EVEN THOUGH I CONTINUED TO DEPRESS THE ACCELERATOR, ALTHOUGH I HAD NO POWER THE STEERING WORKED AND I WAS ABLE TO GLIDE TO THE SHOULDER ACROSS THE RIGHT LANE OF TRAFFIC. I TURNED OFF THE ENGINE, RESTARTED IT AND IT HAS FUNCTIONED NORMALLY SINCE. I RETURNED TO LYNCH TOYOTA ON 10/6/14 TO HAVE THE PROBLEM ADDRESSED. THEY EXAMINED THE VEHICLE BUT WERE UNABLE TO DETERMINE WHAT WAS WRONG AND ADVISED ME THERE WAS NOTHING THAT COULD BE DONE. I CALLED TOYOTA CUSTOMER RELATIONS AT 800-331-4331 AND SPOKE WITH AN INDIVIDUAL WHO IDENTIFIED HIMSELF AS "[XXX]". HE ALSO ADVISED ME THAT SINCE THE DEALER COULD NOT DIAGNOSE THE PROBLEM THAT NOTHING COULD BE DONE. I ASKED HIM IF TOYOTA HAD RECEIVED OTHER SIMILAR COMPLAINTS BUT HE SAID THERE WAS NO WAY TO CROSS REFERENCE THAT INFORMATION. THE COMPANY'S CASE NUMBER OF MY COMPLAINT IS 1410062141. I AM PERPLEXED BY THE COMPANY'S RESPONSE BECAUSE IT HAS GIVEN ME EXCELLENT SERVICE FOR THE PAST 20 YEARS. IT SEEMS VERY ODD THAT IT WOULD NOT FOLLOW THROUGH FURTHER IF FOR NO OTHER REASON THAN THE ENORMOUS LIABILITY EXPOSURE AN OBVIOUSLY DANGEROUS PROBLEM LIKE THIS COULD PRESENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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