| Complaint | Description |
ENGINE | 5/7/2013 - BOLTON, CT
ABOUT A MONTH AFTER PURCHASING THIS BRAND NEW VEHICLE, THERE WERE SEVERAL TIMES THAT AFTER STARTING THE CAR & PUTTING IT INTO GEAR, IT STALLED. THERE HAS ALSO BEEN TIMES THAT AFTER DRIVING IT FOR A WHILE & COMING TO A STOP SIGN, THEN GETTING READY TO PULL OUT INTO TRAFFIC, IT EITHER STALLS OR HESITATES. THERE WERE A FEW CLOSE CALLS WHERE THERE COULD HAVE BEEN A MAJOR ACCIDENT. TAKING THIS TO THE DEALER DID NOTHING. THEY SAID THEY HAVE HEARD OF THIS BEFORE, BUT UNLESS IT DID IT AT THEIR DEALERSHIP, THEY COULDN'T FIX THE PROBLEM. ANOTHER ISSUE I HAVE HAD IS THAT MANY TIMES THE TRANSMISSION DOESN'T SHIFT PROPERLY & IT REVS UP MORE THAN IT SHOULD BEFORE ACTUALLY SHIFTING & WHEN IT DOES, THERE IS A MAJOR CLUNK. I HAVE OWNED MANY CARS IN MY LIFETIME, THIS CAR ALWAYS ON STARTUP, MAKES A TERRIBLE NOISE AT FIRST WHICH TO ME SOUNDS LIKE IT'S NOT GETTING ANY OIL OR THAT THE BEARINGS HAVE A PROBLEM. THAT NOISE GOES AWAY AFTER A FEW SECONDS. ANOTHER ISSUE I HAVE, AS DO ALL OTHER TERRAIN OWNERS, IS THAT THE STICKER ON THE WINDOW FROM GM WHEN BUYING THIS CAR, STATED THAT THIS CAR WOULD GET 23 MPG CITY, & 32 MPG HIGHWAY. MOST ALL MY MILES ARE HIGHWAY MILES, & THE MOST I EVER GET IS 22 MPG. THIS WAS THE MAIN REASON FOR BUYING THIS CAR IN THE FIRST PLACE. I THINK GM SHOULD BE HELD ACCOUNTABLE FOR THIS GROSSLY MIS-REPRESNTATION OF WHAT I WOULD BE GETTING FOR GAS MILAGE. I AM NOT THAT WEALTHY WHERE I CAN JUST GO OUT & BUY A NEW CAR EVERY YEAR, BUT AM FEARFUL THAT WITH THE CAR STALLING OUT WHENEVER IT FEELS LIKE, THAT I MAY HAVE AN ACCIDENT. I AM ALSO NOT THRILLED WITH THE NOISE IT MAKE WHEN I START IT, & WONDER HOW LONG BEFORE IT DOESN'T RUN. I NOW HAVE 36,000 MILES ON IT WITH THESE ISSUES, MY LAST VEHICLE THAT I TRADED IN FOR THIS HAD 250,000 TROUBLE FREE MILES. GM NEEDS TO BUY THIS BACK, OR LIFETIME WARRANTY ON MOTOR ALONG WITH FREE GAS TO MAKE UP FOR THE 10 MPG I'M NOT GETTING.
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POWER TRAIN | 5/6/2013 - BLAKELY, PA
THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS AN OIL LEAK AND THE VEHICLE SHIFTED ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE IT WAS CONFIRMED THAT THERE WAS AN OIL LEAK AND THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE TRANSMISSION WAS EVENTUALLY REPLACED BUT BOTH FAILURES RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
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ENGINE | 5/6/2013 - BLAKELY, PA
THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS AN OIL LEAK AND THE VEHICLE SHIFTED ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE IT WAS CONFIRMED THAT THERE WAS AN OIL LEAK AND THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE TRANSMISSION WAS EVENTUALLY REPLACED BUT BOTH FAILURES RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
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VEHICLE SPEED CONTROL | 5/6/2013 - BLAKELY, PA
THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS AN OIL LEAK AND THE VEHICLE SHIFTED ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE IT WAS CONFIRMED THAT THERE WAS AN OIL LEAK AND THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE TRANSMISSION WAS EVENTUALLY REPLACED BUT BOTH FAILURES RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
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AIR BAGS | 3/25/2013 - LAS VEGAS, NV
THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE NOTICED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE AIR BAG CONNECTORS THAT WERE UNDER THE DRIVER AND PASSENGER SIDE FRONT SEATS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,574. THE CURRENT MILEAGE WAS APPROXIMATELY 22,600. THE VIN WAS UNAVAILABLE.
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POWER TRAIN | 2/22/2013 - EAST BRUNSWICK, NJ
THE CONTACT OWNS 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE ASCENDING AN INCLINE OR TURNING AT 25 TO 40 MPH, THE VEHICLE DOWNSHIFTED AND LOST POWER. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE IT WAS FOUND THAT THE TRANSMISSION'S THIRD GEAR HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800 AND THE CURRENT MILEAGE WAS 26,902.
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AIR BAGS | 2/6/2013 - GOSHEN , IN
THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE VEHICLE CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NOSE AND LIP. THE FAILURE AND CURRENT MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
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ENGINE | 2/1/2013 - SANTA BARBARA , CA
OIL SMELLS LIKE GAS. HEAD LINEAR FELL DOWN VERY POOR GAS MILEAGE ENGINE RUNS RUFF HAS POOR ACCELERATION.
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POWER TRAIN | 2/1/2013 - SANTA BARBARA , CA
OIL SMELLS LIKE GAS. HEAD LINEAR FELL DOWN VERY POOR GAS MILEAGE ENGINE RUNS RUFF HAS POOR ACCELERATION.
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VISIBILITY | 12/20/2012 - LEMOORE, CA
THE DRIVER SIDE WINDOW FREEZES OPEN AT 25 DEG F (-4 DEG C). UNKNOWN IF PASSENGER WINDOWS FREEZE OPEN AT SAME TEMPERATURE. WINDOW OPENING REQUIRED FOR PRESENTATION OF IDENTIFICATION. HAZARD INVOLVES RISK TO OCCUPANTS BELOW FREEZING TEMPERATURES. // CLIMATE INFORMATION - OUTSIDE TEMPERATURE: 27 DEG F (-4 DEG C); AREA DEWPOINT: 25 DEG F (-4 DEG C); PRESSURE: 30.26 INCHES HG (1024.8 MB); WEATHER: MIST (FROST BUILD-UP PRESENT ON VEHICLE); INSIDE TEMPERATURE: "HIGH" SETTING DEFROST AND FLOOR, LEVEL 12; WINDOW OPEN TIME: 30 SECONDS; WINDOW UP METHOD: CONTINUOUS UP/DOWN TO BREAK-FREE FROST/FREEZE BUILD UP, EVENTUALLY RETURNING TO UP/CLOSED POSITION AFTER 2 MINUTES; // REQUEST OEM REVIEW AND INVESTIGATE CAUSE FOR DEFECT. WINDOW UP/DOWN MOTOR SEEMS TOO WEAK TO OVERCOME FREEZING TEMPERATURES.
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