Auto Recalls for Consumers

JEEP PATRIOT - 2011 JEEP PATRIOT Problems & Complaints

 
Auto Recalls For Consumers
by Chrysler Group LLC

There are 69 complaints filed for the 2011 JEEP PATRIOT

Below is a list of complaints & problems filed against the 2011 JEEP PATRIOT. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2011 JEEP PATRIOT, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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See complaints below ↓
View other component problems for this vehicle or view all problems
Air Bags (4) Exterior Lighting (2) Seat Belts (1) Structure (3) Vehicle Speed Control (7)
Electrical System (9) Fuel Propulsion System (2) Seats (1) Suspension (4) Visibility (1)
Electronic Stability Control (1) Fuel System Gasoline (1) Service Brakes (1) Tires (5) Visibility Wiper (2)
Engine (20) Latches Locks Linkages (1) Service Brakes Hydraulic (2) Unknown Or Other (3) Wheels (3)
Engine And Engine Cooling (7) Power Train (13) Steering (4)

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ComplaintDescription

EXTERIOR LIGHTING

11/23/2014 - SAVANNAH, GA
A YEAR AGO, I BROUGHT MY 2011 JEEP PATRIOT TO A CAR WASH. THE SUNROOF WAS CLOSED, HOWEVER WHILE GOING THROUGH THE CAR WASH, WATER STARTED POURING THROUGH THE SUNROOF AND THE LIGHT FIXTURES, INSTANTLY CAUSING AN ELECTRICAL SHORT AND DAMAGING THE ROOF LINER AND THE CAR STEREO. I IMMEDIATELY BROUGHT THE VEHICLE TO THE LOCAL JEEP DEALERSHIP. THEY KEPT MY CAR FOR TWO DAYS AND CALLED ME TO EXPLAIN THAT "THE CAR HAD DRIED OUT SO YOU CAN COME PICK IT UP." I TOLD THEM THAT I WAS HESITANT TO PICK THE CAR UP BECAUSE THERE WOULD SURELY BE ADDITIONAL DAMAGE THAT WOULD NEED TO BE INVESTIGATED.WHEN I PICKED UP MY CAR THE STEREO AND LIGHTS STILL DID NOT WORK. FRUSTRATED, I CALLED THE JEEP CORPORATE CUSTOMER SERVICE LINE. THE REPRESENTATIVE EXPLAINED TO ME THAT JEEPS WERE NOT MEANT TO BE TAKEN INTO CAR WASHES. I ASKED HER HOW JEEP CAN MANUFACTURE OFF-ROAD VEHICLES THAT CANNOT BE WASHED. SHE REPLIED THAT I COULD GET A BUCKET AND HAND WASH MY VEHICLE.I DECIDED TO TAKE MY CAR TO AN OUT-OF-STATE DEALERSHIP .THEY HAD IT FOR SEVERAL DAYS AND CALLED TO TELL ME THERE WAS NOTHING WRONG WITH IT AND I COULD PICK IT UP. ONCE AGAIN, I PICKED UP THE VEHICLE AND THE LIGHTS AND STEREO STILL DID NOT WORK. OUT OF FRUSTRATION, I GAVE UP ON THE ISSUE FOR AWHILE UNTIL I WAS DRIVING DOWN THE HIGHWAY AND WATER STARTED POURING THROUGH THE SUNROOF AND FIXTURES ONCE AGAIN- DISTRACTING MY DRIVING BECAUSE WATER IS POURING EVERYWHERE. I PROMPTLY BROUGHT MY VEHICLE BACK IN TO THE LOCAL DEALERSHIP. THEY CALLED AND TOLD ME THEY FOUND A PIECE OF PAINTER'S TAPE IN THE SUNROOF FROM SOME RECENT PAINTING TO MY CAR I HAD DONE. I APPROACHED THE PAINT SHOP WITH NO REPLY. TODAY, THE CAR STARTED LEAKING THROUGH THE SUNROOF AND FIXTURES CAUSING WATER TO STREAM DOWN THE INSIDE OF THE WINDSHIELD, LIMITING MY VISION WHILE DRIVING. MY CAR IS STILL NOT FIXED BECAUSE JEEP IS UNWILLING TO ACKNOWLEDGE THAT THERE IS A PROBLEM.

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UNKNOWN OR OTHER

11/23/2014 - SAVANNAH, GA
A YEAR AGO, I BROUGHT MY 2011 JEEP PATRIOT TO A CAR WASH. THE SUNROOF WAS CLOSED, HOWEVER WHILE GOING THROUGH THE CAR WASH, WATER STARTED POURING THROUGH THE SUNROOF AND THE LIGHT FIXTURES, INSTANTLY CAUSING AN ELECTRICAL SHORT AND DAMAGING THE ROOF LINER AND THE CAR STEREO. I IMMEDIATELY BROUGHT THE VEHICLE TO THE LOCAL JEEP DEALERSHIP. THEY KEPT MY CAR FOR TWO DAYS AND CALLED ME TO EXPLAIN THAT "THE CAR HAD DRIED OUT SO YOU CAN COME PICK IT UP." I TOLD THEM THAT I WAS HESITANT TO PICK THE CAR UP BECAUSE THERE WOULD SURELY BE ADDITIONAL DAMAGE THAT WOULD NEED TO BE INVESTIGATED.WHEN I PICKED UP MY CAR THE STEREO AND LIGHTS STILL DID NOT WORK. FRUSTRATED, I CALLED THE JEEP CORPORATE CUSTOMER SERVICE LINE. THE REPRESENTATIVE EXPLAINED TO ME THAT JEEPS WERE NOT MEANT TO BE TAKEN INTO CAR WASHES. I ASKED HER HOW JEEP CAN MANUFACTURE OFF-ROAD VEHICLES THAT CANNOT BE WASHED. SHE REPLIED THAT I COULD GET A BUCKET AND HAND WASH MY VEHICLE.I DECIDED TO TAKE MY CAR TO AN OUT-OF-STATE DEALERSHIP .THEY HAD IT FOR SEVERAL DAYS AND CALLED TO TELL ME THERE WAS NOTHING WRONG WITH IT AND I COULD PICK IT UP. ONCE AGAIN, I PICKED UP THE VEHICLE AND THE LIGHTS AND STEREO STILL DID NOT WORK. OUT OF FRUSTRATION, I GAVE UP ON THE ISSUE FOR AWHILE UNTIL I WAS DRIVING DOWN THE HIGHWAY AND WATER STARTED POURING THROUGH THE SUNROOF AND FIXTURES ONCE AGAIN- DISTRACTING MY DRIVING BECAUSE WATER IS POURING EVERYWHERE. I PROMPTLY BROUGHT MY VEHICLE BACK IN TO THE LOCAL DEALERSHIP. THEY CALLED AND TOLD ME THEY FOUND A PIECE OF PAINTER'S TAPE IN THE SUNROOF FROM SOME RECENT PAINTING TO MY CAR I HAD DONE. I APPROACHED THE PAINT SHOP WITH NO REPLY. TODAY, THE CAR STARTED LEAKING THROUGH THE SUNROOF AND FIXTURES CAUSING WATER TO STREAM DOWN THE INSIDE OF THE WINDSHIELD, LIMITING MY VISION WHILE DRIVING. MY CAR IS STILL NOT FIXED BECAUSE JEEP IS UNWILLING TO ACKNOWLEDGE THAT THERE IS A PROBLEM.

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ELECTRICAL SYSTEM

11/23/2014 - SAVANNAH, GA
A YEAR AGO, I BROUGHT MY 2011 JEEP PATRIOT TO A CAR WASH. THE SUNROOF WAS CLOSED, HOWEVER WHILE GOING THROUGH THE CAR WASH, WATER STARTED POURING THROUGH THE SUNROOF AND THE LIGHT FIXTURES, INSTANTLY CAUSING AN ELECTRICAL SHORT AND DAMAGING THE ROOF LINER AND THE CAR STEREO. I IMMEDIATELY BROUGHT THE VEHICLE TO THE LOCAL JEEP DEALERSHIP. THEY KEPT MY CAR FOR TWO DAYS AND CALLED ME TO EXPLAIN THAT "THE CAR HAD DRIED OUT SO YOU CAN COME PICK IT UP." I TOLD THEM THAT I WAS HESITANT TO PICK THE CAR UP BECAUSE THERE WOULD SURELY BE ADDITIONAL DAMAGE THAT WOULD NEED TO BE INVESTIGATED.WHEN I PICKED UP MY CAR THE STEREO AND LIGHTS STILL DID NOT WORK. FRUSTRATED, I CALLED THE JEEP CORPORATE CUSTOMER SERVICE LINE. THE REPRESENTATIVE EXPLAINED TO ME THAT JEEPS WERE NOT MEANT TO BE TAKEN INTO CAR WASHES. I ASKED HER HOW JEEP CAN MANUFACTURE OFF-ROAD VEHICLES THAT CANNOT BE WASHED. SHE REPLIED THAT I COULD GET A BUCKET AND HAND WASH MY VEHICLE.I DECIDED TO TAKE MY CAR TO AN OUT-OF-STATE DEALERSHIP .THEY HAD IT FOR SEVERAL DAYS AND CALLED TO TELL ME THERE WAS NOTHING WRONG WITH IT AND I COULD PICK IT UP. ONCE AGAIN, I PICKED UP THE VEHICLE AND THE LIGHTS AND STEREO STILL DID NOT WORK. OUT OF FRUSTRATION, I GAVE UP ON THE ISSUE FOR AWHILE UNTIL I WAS DRIVING DOWN THE HIGHWAY AND WATER STARTED POURING THROUGH THE SUNROOF AND FIXTURES ONCE AGAIN- DISTRACTING MY DRIVING BECAUSE WATER IS POURING EVERYWHERE. I PROMPTLY BROUGHT MY VEHICLE BACK IN TO THE LOCAL DEALERSHIP. THEY CALLED AND TOLD ME THEY FOUND A PIECE OF PAINTER'S TAPE IN THE SUNROOF FROM SOME RECENT PAINTING TO MY CAR I HAD DONE. I APPROACHED THE PAINT SHOP WITH NO REPLY. TODAY, THE CAR STARTED LEAKING THROUGH THE SUNROOF AND FIXTURES CAUSING WATER TO STREAM DOWN THE INSIDE OF THE WINDSHIELD, LIMITING MY VISION WHILE DRIVING. MY CAR IS STILL NOT FIXED BECAUSE JEEP IS UNWILLING TO ACKNOWLEDGE THAT THERE IS A PROBLEM.

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STRUCTURE: BODY

11/21/2014 - PELL CITY , AL
TL-THE CONTACT OWNS A 2011 JEEP PATRIOT. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE HOOD OF THE VEHICLE WAS SHAKING UP AND DOWN. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000. SS

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AIR BAGS

11/19/2014 - GOWEN, MI
TL-THE CONTACT OWNS A 2011 JEEP PATRIOT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT EXPERIENCED A HEART ATTACK AND CRASHED INTO A HOUSE. THE AIR BAGS FAILED TO DEPLOY AND THE CONTACT SUSTAINED FRACTURED RIBS, SPINE AND NOSE AND MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED IN THE CRASH. THE MANUFACTURER WAS NOT MADE AWARE. THE CONTACT DID NOT RECEIVE ANY RECALL NOTIFICATION. THE FAILURE MILEAGE WAS UNKNOWN. NW

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SUSPENSION

11/17/2014 - IMPERIAL, PA
BALL JOINTS/CONTROL ARM BAD AT ONLY 41,000 MILES. TOOK CAR FOR INSPECTION AND IT FAILED BECAUSE OF THIS. TECHNICIAN SAID THESE PARTS SHOULD HAVE NEVER FAILED AT 3 YEARS OLD AND ONLY 41,000 MILES. OF COURSE OUT OF WARRANTY BUT FROM WHAT I AM FINDING OUT, WARRANTY WOULDN'T COVER THESE ANYWAYS. I WONDER IF THESE PARTS WERE EVEN TESTED AS THEY SHOULD LAST LONGER, SO SEEMS TO ME THEY ARE DEFECTIVE.

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UNKNOWN OR OTHER

11/1/2014 - WILTON, CT
CAR STALLED WHILE TRAVELING ON HIGHWAY AT 60 MPH. NO WARNING. PROBLEM CONTINUES, DEALER WILL NOT FIX. SAYS HE CAN'T FIND CAUSE OF STALLING. HOWEVER, NHSA AND US GOV. REGULATORY AGENCY HAS BEEN INVESTIGATING MULTIPLE SIMILAR COMPLAINTS FROM OTHER JEEP PATRIOT OWNERS INCLUDING ONE WHO HAD HIS JEEP TOTALED BY ANOTHER CAR REAR ENDING HIS VEHICLE WHEN THE JEEP STALLED. I AM NOT SAFE IN THIS CAR. I NEED HELP HAVING JEEP STEP UP TO FIX THIS TRANSMISSION WHICH IS CLEARLY FAILING. JEEP IS WELL AWARE OF THIS PROBLEM WITH THE JEEP PATRIOT BUT UNLESS THERE IS A RECALL, THOSE OF US WHO BOUGHT THIS CAR IN GOOD FAITH HAVE BEEN HUNG OUT TO DRY

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ELECTRICAL SYSTEM: STARTER ASSEMBLY

10/14/2014 - AURORA, CO
THE CONTACT OWNS A 2011 JEEP PATRIOT. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS TOWED TO A DEALER. THE TECHNICIAN STATED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

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VEHICLE SPEED CONTROL

8/20/2014 - SACRAMENTO, CA
THE CONTACT OWNS A 2011 JEEP PATRIOT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 44,000.

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ENGINE

8/17/2014 - GLENDALE, AZ
WHILE GOING ABOUT 75 MPH, COMING BACK FROM CALIFORNIA, THE ENGINE SEEMED TO START MAKING A DIFFERENT WHINING TYPE SOUND AND THEN THE LIGHT TELLING ME THE TRANSMISSION WAS OVERHEATING CAME ON. I IMMEDIATELY PULLED OVER AND LET IT SIT FOR 10 MINUTES WHILE IDLING , WHICH THE OWNER MANUAL SUGGESTED,. THE LIGHT THEN WENT OFF AND WE PROCEEDED HOME WITH NO FURTHER INCIDENT. IT WAS REALLY STRANGE THOUGH WHEN YOU ARE IN A LARGE GROUP OF VEHICLE'S AND YOU SUDDENLY LOSE ALL ABILITY TO ACCELERATE; DEFINITELY A POTENTIAL SAFETY ISSUE OUT ON THE ROAD..

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