Auto Recalls for Consumers

JEEP WRANGLER - 2011 JEEP WRANGLER Problems & Complaints

 
Auto Recalls For Consumers
by Chrysler (FCA US LLC)

There are 383 complaints filed for the 2011 JEEP WRANGLER

Below is a list of complaints & problems filed against the 2011 JEEP WRANGLER. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2011 JEEP WRANGLER, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (105) Exterior Lighting (5) Power Train (37) Steering (42) Unknown Or Other (23)
Electrical System (60) Fuel Propulsion System (76) Seat Belts (3) Structure (25) Vehicle Speed Control (15)
Electronic Stability Control (7) Fuel System Gasoline (11) Seats (5) Suspension (30) Visibility Wiper (11)
Engine (29) Latches Locks Linkages (1) Service Brakes (10) Tires (2) Wheels (6)
Engine And Engine Cooling (6) Parking Brake (1) Service Brakes Hydraulic (3)

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ComplaintDescription

FUEL/PROPULSION SYSTEM

9/21/2016 - AVON LAKE, OH
WHEN FILLING UP WITH GAS, AFTER THE AUTOMATIC PUMP SHUTOFF, GAS SHOOTS BACK OUT ONTO THE SIDE OF THE JEEP AND THE GROUND. LIKE THE TANK THREW UP THE LAST BIT OF GAS (ABOUT A LITER OF GAS COMES BACK OUT). HAPPENS EVERY TIME I FILL UP REGARDLESS OF WHICH GAS STATION I GO TO.

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ENGINE

9/8/2016 - LOVELAND, OH
THE CONTACT OWNED A 2011 JEEP WRANGLER. WHILE DRIVING AT AN UNKNOWN SPEED, A CLUNKING SOUND EMITTED FROM THE VEHICLE AND IT STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL LEAKED OUT AND CAUSED THE ENGINE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE. UPDATED 10/19/16

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AIR BAGS

9/7/2016 - BIRDSBORO, PA
THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

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STEERING

8/29/2016 - ANCHORAGE, AK
DEATH WOBBLE - I HAD HEARD OF OTHER JEEP WRANGLER DRIVERS TALKING ABOUT THIS PROBLEM FOR YEARS, BUT HAD NEVER EXPERIENCED IT UNTIL LAST WEEKEND. IT STARTED WITH A SLIGHT SHIMMY AT AROUND 35MPH AT THE BEGINNING OF A ROUGHLY 250 MI. ROAD TRIP. BEFORE HITTING THE END OF THE TRIP, THE SHIMMY HAD TRANSFORMED INTO AN INCREDIBLY VIOLENT JERKING MOTION OF THE STEERING BETWEEN 10:00 - 2:00 AND LOSS OF CONTROL OF THE VEHICLE. VERY NEARLY RESULTED IN A HEAD ON COLLISION. TO REMEDY THE PROBLEM, HAD TO REPLACE THE UPPER AND LOWER BALL JOINTS, WHEEL BEARINGS, TIE ROD ENDS, STEERING STABILIZER, TRACK BAR AND DRAG LINKS. THE TRACK BAR BOLTS IN THE END SLEEVES SEEMED FAR TOO SMALL IN DIAMETER AND ROUTED OUT THE BUSHINGS OVER TIME AND THIS LOOKED TO BE ONE OF THE MAJOR CULPRITS OF THE PROBLEM. INCREDIBLY DANGEROUS DRIVING CONDITION AND ALSO AN INCREDIBLY EXPENSIVE FIX AS ALL OF THESE PARTS ARE AFFECTED AND INTERCONNECTED. WHEN ONE STARTS TO GO IT HAS A DOMINO EFFECT ON THE OTHERS.

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SERVICE BRAKES

8/29/2016 - ANCHORAGE, AK
ABS BRAKES ENGAGE WHILE DRIVING AT HIGHWAY SPEEDS WITHOUT TOUCHING BRAKES. THIS CAUSES THE ABS LIGHT TO TURN ON AND ALL FOUR WHEELS GO THROUGH THE ANTI-LOCK STUTTER PATTERN AND CAN DRAMATICALLY AFFECT STEERING CONTROL WHEN IT IS UNEXPECTED, PULLING THE VEHICLE HARD IN EITHER DIRECTION. THIS HAPPENED TO ME 4 TIMES YESTERDAY WHILE MAKING A 250 MI ROAD TRIP ON THE WAY BACK HOME. THE DASHBOARD LIGHT ILLUMINATES BRIEFLY EACH TIME AS THE ABS SYSTEM ENGAGES FOR ROUGHLY 2-3 SECONDS AND THEN RELEASES. EACH TIME THIS HAPPENED ROAD SPEEDS WERE BETWEEN 45-65MPH.

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POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER

8/25/2016 - COPPELL, TX
THE CONTACT OWNS A 2011 JEEP WRANGLER. AT VARIOUS TIMES, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT DISCOVERED THAT THE VEHICLE WAS ALSO LEAKING OIL FREQUENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

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ENGINE

8/25/2016 - COPPELL, TX
THE CONTACT OWNS A 2011 JEEP WRANGLER. AT VARIOUS TIMES, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT DISCOVERED THAT THE VEHICLE WAS ALSO LEAKING OIL FREQUENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

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AIR BAGS

8/10/2016 - LITTLE ROCK, AR
AIRBAG LIGHT COMES ON CONSISTENTLY AND STARTED ABOUT 55,000 MILES. DEALER TESTED AND SAYS IT IS CODE B1B02. AFTER RESEARCHING ONLINE I SAW WHERE THIS HAS BEEN AN KNOWN ISSUE FOR SOME TIME.

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STEERING

7/27/2016 - HOBBS, NM
THE CONTACT OWNS A 2011 JEEP WRANGLER. WHILE DRIVING 40 MPH, THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY WITHOUT WARNING. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED PRIMARILY AT HIGH SPEEDS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

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AIR BAGS

7/26/2016 - BARKSDALE AFB, LA
TAKATA INFLATORS. AFTER CALLING JEEP CHRYSLER REGARDING THE RECALL NOTIFICATION I WAS INFORMED THAT THE COMPANY DOES NOT HAVE A FIX, OTHER THAN NOT ALLOWING PASSENGERS. AS THEY DO NOT HAVE A REPAIR I INQUIRED ABOUT THE OTHER OPTIONS (BUY BACK AND TRADING FOR A NON AFFECTING VEHICLE) AND WAS INFORMED THAT JEEP CHRYSLER WOULD NOT PERFORM EITHER ACTION IN ACCORDANCE WITH THE NHTSA GUIDELINES. IF COMPANIES ARE REQUIRED TO COMPLY WITH FEDERAL GUIDELINES, HOW CAN THEY ARBITRARILY CHOSE NOT TO HONOR THEM? WE ARE A SINGLE VEHICLE HOME AND NOW WE CANNOT USE IT TO TRANSPORT OUR FAMILY WITHOUT RISK OF INJURY OR DEATH AND JEEP CHRYSLER HAS NO REPAIR IN PLACE AND THEY WILL NOT ACCEPT A RETURN OR A SWAP TO A SAFE VEHICLE.

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