Auto Recalls for Consumers

CHEVROLET CRUZE - 2012 CHEVROLET CRUZE Problems & Complaints

 
Auto Recalls For Consumers
by General Motors LLC

There are 547 complaints filed for the 2012 CHEVROLET CRUZE

Below is a list of complaints & problems filed against the 2012 CHEVROLET CRUZE. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 CHEVROLET CRUZE, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (24) Equipment Adaptive (1) Power Train (75) Steering (89) Unknown Or Other (35)
Electrical System (144) Exterior Lighting (10) Seat Belts (3) Structure (17) Vehicle Speed Control (34)
Electronic Stability Control (79) Fuel Propulsion System (19) Seats (2) Suspension (4) Visibility (7)
Engine (130) Fuel System Gasoline (3) Service Brakes (103) Tires (8) Visibility Wiper (19)
Engine And Engine Cooling (29) Interior Lighting (1) Service Brakes Hydraulic (5) Traction Control System (2) Wheels (6)
Equipment (3) Latches Locks Linkages (2)

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ComplaintDescription

VISIBILITY/WIPER

8/21/2017 - ST CLAIR, MO
WIPERS STARTED STOPPING WHEN ON. IF YOU TURN THEM OFF AND THEN ON THEY WORK FOR A VERY SHORT TIME THEN STOP AGAIN. WHEN THE WIPERS ARE IN THE OFF POSITION THEY STOP RIGHT IN FRONT OF THE DRIVERS VIEW. TOOK TO DEALER, DEALER STATED THE BODY CONTROL MODULE WAS GOING OUT AND WOULD AFFECT MORE AND MORE OF THE CAR AND COULD POSE A SAFETY HAZARD.

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UNKNOWN OR OTHER

8/21/2017 - ST CLAIR, MO
WIPERS STARTED STOPPING WHEN ON. IF YOU TURN THEM OFF AND THEN ON THEY WORK FOR A VERY SHORT TIME THEN STOP AGAIN. WHEN THE WIPERS ARE IN THE OFF POSITION THEY STOP RIGHT IN FRONT OF THE DRIVERS VIEW. TOOK TO DEALER, DEALER STATED THE BODY CONTROL MODULE WAS GOING OUT AND WOULD AFFECT MORE AND MORE OF THE CAR AND COULD POSE A SAFETY HAZARD.

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POWER TRAIN

8/21/2017 - SEATTLE, WA
ON AUGUST 19, 2017, I WAS ON THE ROAD, DROVE PASSED SOUTH CENTER MALL WHEN I FELT THAT THERE WAS SOMETHING WRONG WITH MY ENGINE BECAUSE IT WASN'T DRIVING FAST AS USUAL. I PULLED OVER TO THE SIDE OF THE ROAD, AT INSPIRUS CREDIT UNION IN TUKWILA TO CHECK THE ENGINE IF IT WAS OKAY WHEN I SMELLED A FAINT SCENT OF SMOKE. I DROVE BACK HOME TO PARK IT FOR FEAR OF THE ENGINE EXPLODING. OUR FAMILY MECHANIC CHECKED THE ENGINE AND SAID THAT THE FAN IS TOO LOUD AS IF SOMETHING IS CAUSING IT TO BE OVERWORKED. THE ENGINE FAN HAS ALWAYS BEEN LOUD AFTER MY OIL CHANGE ON JULY 21, 2017. THE ENGINE LIGHT HAS NOT BEEN TURNED OFF SINCE THE OIL CHANGE AND I KNOW THAT THERE IS SOMETHING WRONG WITH THE VEHICLE. ALSO, I ENTERED THE VIN NUMBER ONLINE AND IT SAID THAT THE RECALL ON MY CAR IS INCOMPLETE. THE DEALER DID NOT INFORM ME ABOUT THE RECALL NOR MENTIONED ANYTHING ABOUT IT WHEN I BOUGHT IT. THEY DID NOT GIVE ME A WRITTEN LETTER OF THE RECALL OR EVEN SPECIFIED THE RECALL BEING INCOMPLETE.

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ENGINE

8/21/2017 - SEATTLE, WA
ON AUGUST 19, 2017, I WAS ON THE ROAD, DROVE PASSED SOUTH CENTER MALL WHEN I FELT THAT THERE WAS SOMETHING WRONG WITH MY ENGINE BECAUSE IT WASN'T DRIVING FAST AS USUAL. I PULLED OVER TO THE SIDE OF THE ROAD, AT INSPIRUS CREDIT UNION IN TUKWILA TO CHECK THE ENGINE IF IT WAS OKAY WHEN I SMELLED A FAINT SCENT OF SMOKE. I DROVE BACK HOME TO PARK IT FOR FEAR OF THE ENGINE EXPLODING. OUR FAMILY MECHANIC CHECKED THE ENGINE AND SAID THAT THE FAN IS TOO LOUD AS IF SOMETHING IS CAUSING IT TO BE OVERWORKED. THE ENGINE FAN HAS ALWAYS BEEN LOUD AFTER MY OIL CHANGE ON JULY 21, 2017. THE ENGINE LIGHT HAS NOT BEEN TURNED OFF SINCE THE OIL CHANGE AND I KNOW THAT THERE IS SOMETHING WRONG WITH THE VEHICLE. ALSO, I ENTERED THE VIN NUMBER ONLINE AND IT SAID THAT THE RECALL ON MY CAR IS INCOMPLETE. THE DEALER DID NOT INFORM ME ABOUT THE RECALL NOR MENTIONED ANYTHING ABOUT IT WHEN I BOUGHT IT. THEY DID NOT GIVE ME A WRITTEN LETTER OF THE RECALL OR EVEN SPECIFIED THE RECALL BEING INCOMPLETE.

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FUEL/PROPULSION SYSTEM

8/21/2017 - SEATTLE, WA
ON AUGUST 19, 2017, I WAS ON THE ROAD, DROVE PASSED SOUTH CENTER MALL WHEN I FELT THAT THERE WAS SOMETHING WRONG WITH MY ENGINE BECAUSE IT WASN'T DRIVING FAST AS USUAL. I PULLED OVER TO THE SIDE OF THE ROAD, AT INSPIRUS CREDIT UNION IN TUKWILA TO CHECK THE ENGINE IF IT WAS OKAY WHEN I SMELLED A FAINT SCENT OF SMOKE. I DROVE BACK HOME TO PARK IT FOR FEAR OF THE ENGINE EXPLODING. OUR FAMILY MECHANIC CHECKED THE ENGINE AND SAID THAT THE FAN IS TOO LOUD AS IF SOMETHING IS CAUSING IT TO BE OVERWORKED. THE ENGINE FAN HAS ALWAYS BEEN LOUD AFTER MY OIL CHANGE ON JULY 21, 2017. THE ENGINE LIGHT HAS NOT BEEN TURNED OFF SINCE THE OIL CHANGE AND I KNOW THAT THERE IS SOMETHING WRONG WITH THE VEHICLE. ALSO, I ENTERED THE VIN NUMBER ONLINE AND IT SAID THAT THE RECALL ON MY CAR IS INCOMPLETE. THE DEALER DID NOT INFORM ME ABOUT THE RECALL NOR MENTIONED ANYTHING ABOUT IT WHEN I BOUGHT IT. THEY DID NOT GIVE ME A WRITTEN LETTER OF THE RECALL OR EVEN SPECIFIED THE RECALL BEING INCOMPLETE.

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SERVICE BRAKES

8/14/2017 - STACY, MN
THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING IN REVERSE, THE BRAKE PEDAL WAS APPLIED BUT IT FAILED TO RESPOND. THE CONTACT CALLED A LOCAL DEALER: NORTH BRANCH CHEVROLET LOCATED AT 38420 TANGER DR NORTH BRANCH MN 55056. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE # 8-316800 BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

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SERVICE BRAKES

8/14/2017 - MURRELLS INLET, SC
A LOSS OF BRAKING ASSISTANCE WILL REQUIRE EXTRA PEDAL FORCE AND/OR DISTANCE TO BRING THE VEHICLE TO A STOP, INCREASING THE RISK OF A CRASH.

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VEHICLE SPEED CONTROL

8/12/2017 - NEW BEDFORD, MA
CHEVROLET CRUZE 2012 DELAYED STEERING WHEN TURNING, THEN SLUGGISH WOULD NOT GO PAST FIRST GEAR. I WAS DRIVING ON CITY STREET NOTICED DIFFICULTY TURNING AND SLOWNESS SO STOPPED AT NEAREST GAS STATION. GOT VEHICLE TOWED TO DEALER AND DIAGNOSED WITH TRANSMISSION FAILURE. THIS WAS SUDDEN, ALWAYS KEPT UP WITH REGULAR MAINTENANCE, OIL CHANGES & TUNE UPS! THIS SHOULD NOT HAPPEN TO A CAR BARELY 5 YEARS OLD CAR AND WELL MAINTAINED!

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STEERING

8/12/2017 - NEW BEDFORD, MA
CHEVROLET CRUZE 2012 DELAYED STEERING WHEN TURNING, THEN SLUGGISH WOULD NOT GO PAST FIRST GEAR. I WAS DRIVING ON CITY STREET NOTICED DIFFICULTY TURNING AND SLOWNESS SO STOPPED AT NEAREST GAS STATION. GOT VEHICLE TOWED TO DEALER AND DIAGNOSED WITH TRANSMISSION FAILURE. THIS WAS SUDDEN, ALWAYS KEPT UP WITH REGULAR MAINTENANCE, OIL CHANGES & TUNE UPS! THIS SHOULD NOT HAPPEN TO A CAR BARELY 5 YEARS OLD CAR AND WELL MAINTAINED!

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ENGINE

8/12/2017 - NEW BEDFORD, MA
CHEVROLET CRUZE 2012 DELAYED STEERING WHEN TURNING, THEN SLUGGISH WOULD NOT GO PAST FIRST GEAR. I WAS DRIVING ON CITY STREET NOTICED DIFFICULTY TURNING AND SLOWNESS SO STOPPED AT NEAREST GAS STATION. GOT VEHICLE TOWED TO DEALER AND DIAGNOSED WITH TRANSMISSION FAILURE. THIS WAS SUDDEN, ALWAYS KEPT UP WITH REGULAR MAINTENANCE, OIL CHANGES & TUNE UPS! THIS SHOULD NOT HAPPEN TO A CAR BARELY 5 YEARS OLD CAR AND WELL MAINTAINED!

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