Auto Recalls for Consumers

FORD FUSION - 2012 FORD FUSION Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 629 complaints filed for the 2012 FORD FUSION

Below is a list of complaints & problems filed against the 2012 FORD FUSION. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 FORD FUSION, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (19) Equipment Adaptive (3) Power Train (68) Steering (396) Unknown Or Other (22)
Electrical System (51) Exterior Lighting (8) Seat Belts (3) Structure (24) Vehicle Speed Control (50)
Electronic Stability Control (20) Fuel Propulsion System (27) Seats (4) Suspension (7) Visibility (2)
Engine (57) Fuel System Gasoline (5) Service Brakes (9) Tires (7) Visibility Wiper (2)
Engine And Engine Cooling (4) Latches Locks Linkages (4) Service Brakes Hydraulic (1) Traction Control System (1) Wheels (3)
Equipment (1)

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ComplaintDescription

STRUCTURE: BODY

1/7/2016 - PAWLEYS ISLAND, SC
AT 50,000 MILES THE LEFT FRONT INSIDE DOOR HANDLE FAILED TO OPEN THE DOOR. THE CAR HAS BEEN VERY WELL MAINTAINED AND HAS NEVER BEEN IN AN ACCIDENT. INABILITY TO OPEN THE DOOR FROM INSIDE THE VEHICLE COULD CREATE A VERY SERIOUS SAFETY ISSUE IN THE EVENT THAT THE VEHICLE WAS SUBMERGED AND THE POWER WINDOWS WERE NO LONGER OPERATIONAL. I FIRST NOTICED THIS DOOR HANDLE FAILURE WHILE PARKED ON A CITY STREET. THE FORD PART # IS 1 60FOZ04.

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VEHICLE SPEED CONTROL

1/7/2016 - MUSTANG, OK
THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A STOP LIGHT, THE VEHICLE JERKED AND SOUNDED AS IF IT WOULD STALL. THE VEHICLE SUDDENLY ACCELERATED AND WAS TAKEN TO A LOCAL DEALER, BUT NO FAILURES COULD BE FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT PROVIDED.

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POWER TRAIN

1/7/2016 - MUSTANG, OK
THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A STOP LIGHT, THE VEHICLE JERKED AND SOUNDED AS IF IT WOULD STALL. THE VEHICLE SUDDENLY ACCELERATED AND WAS TAKEN TO A LOCAL DEALER, BUT NO FAILURES COULD BE FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT PROVIDED.

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STEERING

1/4/2016 - NORTH RICHLAND HILLS, TX
PULLING OUT OF DRIVEWAY...NOTICED THE STEERING WAS NOT FEELING RIGHT. TURN LEFT, TURN RIGHT BOTH WAY IS A HEAVY "CLICKING" FEEL. TOOK TO FORD FUSION 2012 TO DEALER, THEY SAID THE STEERING GEARBOX WAS BAD.....THEY ARE WAITING TO FIX IT IF EXTENDED WARRANTY PAYS FOR IT. THIS SHOULD BE A FORD RECALL, FIXED FOR FREE. IT IS CLEARLY A DEFECT IN THE PRODUCT. MY FUSION DOESN'T EVEN HAVE 20K MILES ON IT YET.

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STEERING

12/31/2015 - TRENTON, OH
I PURCHASE THIS CAR USED WITH 15000 KM ON, ISSUE OCCURRED AT 73000KM. FORD FUSION 2012 SEL AWD I WAS DRIVING TO WORK AND THE STEERING LOCKED UP, IT WAS EXTREMELY HARD TO STEER. I DROVE IT DIRECTLY TO THE DEALERSHIP. BENTON FRY FORD BELLEVILLE, ON THEY INSPECTED IT AND INDICATED THAT THE CONTROLS ARMS NEEDED TO REPLACED. I TOLD THEM TO GO HEAD THE APPROX.. COST WAS $1000.00. HOWEVER IT IS STILL POSSIBLE THAT I WOULD NEED TO REPLACE THE POWER STEERING RACK WHICH WOULD COST $2200.00. THE RESOLUTION WAS THAT THEY WOULD REPLACE THE CONTROLS ARMS AND NOT DO THE ALIGNMENT, TO SEE IF THE POWER STEERING WOULD GO AGAIN WITHIN A WEEK. I DROVE IT FOR A WEEK AND FOUND NOTHING WRONG WITH IT. SO I DROP IT OFF FOR THE ALIGNMENT TO BE COMPLETED. AT THE DEALER SHIP THE MECHANIC TEST DROVE IT AND FOUND THAT THE POWER STEERING RACK NEED TO REPLACE. I WAS ADVISED THAT MY CAR WAS OUT OF WARRANTY AS OF JUNE 13, 2015. THE SERVICE ADVISOR OFFER TO INVESTIGATE FURTHER TO SEE IF THERE WAS ANYTHING THEY COULD DO ON THEIR END. THEY WERE NOT ABLE TO HELP IT WAS SO THEY DIRECTED TO FORD CUSTOMER SERVICE WHO THEN ESCALATED THE ISSUE TO FORD REGIONAL MANAGEMENT, WHO IN TURN OFFERED TO OVER 55% OF THE $2200.00 AS A FINAL OFFER. WHO TREATED ME LIKE I SHOULD BE SOOOO GRATE FOR THIS. THIS ISSUE HAS BEEN RECALLED ON MAY 27, 2015 BY FORD IN 2011 TO 2013 FUSION. SINCE FORD STATED THIS CAR IS NOT PART OF THEIR RECALL, THEY DEFLECT THEIR RESPONSIBILITY OF SELLING ME A DEFECTIVE PRODUCT. THE ISSUE OCCURRED JUST LIKE THE RECALL, BUT BECAUSE FORD WILL NOT RECOGNIZE THIS ISSUE, I AM STUCK PAYING FOR THEIR DEFECTIVE PRODUCT, AS THEY CONCEAL THE FACT THIS IS A UNKNOWN ISSUE AND THEY SHOULD BE HELD RESPONSIBLE FOR THIS DEFECT. I HOPE THIS HELPS OTHER PEOPLE BECAUSE THERE IS A LOT OF FUSION ON THE ROAD AND THE VERY FACT THAT THEY STEERING CAN GO AT ANY GIVEN TIME IS A VERY SCARY THOUGHT

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STEERING

12/31/2015 - LAGRANGE, GA
THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STARTED THE VEHICLE AND EXPERIENCED A LOSS OF POWER STEERING WITHOUT WARNING. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE FAILURE RECURRED AFTER THE REPAIR WAS PERFORMED. THE CONTACT MENTIONED THAT THE REMEDY WAS INSUFFICIENT. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

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STEERING

12/29/2015 - KNOXVILLE, TN
THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER WITHOUT WARNING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V3400000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.

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ELECTRICAL SYSTEM

12/29/2015 - FAIRFAX, VA
THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND SHOOK VIOLENTLY AFTER THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE DID RESTART AFTER SEVERAL ATTEMPTS WITHOUT SHAKING VIOLENTLY, HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT 40 MPH AND OVER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS AN EXTENDED WARRANTY, HOWEVER, THEY COULD NOT REPAIR THE VEHICLE UNLESS THEY COULD DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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TRACTION CONTROL SYSTEM

12/23/2015 - ROMULUS, MI
THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE.

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STEERING

12/23/2015 - ROMULUS, MI
THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE.

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