Auto Recalls for Consumers

FORD FUSION - 2012 FORD FUSION Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 484 complaints filed for the 2012 FORD FUSION

Below is a list of complaints & problems filed against the 2012 FORD FUSION. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 FORD FUSION, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (15) Equipment Adaptive (3) Power Train (55) Structure (12) Vehicle Speed Control (45)
Electrical System (39) Exterior Lighting (4) Seat Belts (3) Suspension (6) Visibility (2)
Electronic Stability Control (17) Fuel Propulsion System (22) Seats (3) Tires (6) Visibility Wiper (1)
Engine (49) Fuel System Gasoline (5) Service Brakes (8) Unknown Or Other (20) Wheels (2)
Engine And Engine Cooling (2) Latches Locks Linkages (2) Steering (302)

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ComplaintDescription

STEERING

3/17/2015 - PEARLAND, TX
POWER STEERING FAILED WHILE DRIVING. "SERVICE POWER STEERING NOW" APPEARED ON DASH. VEHICLE IS NEARLY IMPOSSIBLE TO CONTROL AND THIS IS A VERY DANGEROUS FAILURE WHILE DRIVING, WITHOUT ANY WARNING. 2012 FUSION WITH 38,000 MILES. FORD REFUSES TO ACKNOWLEDGE THE PROBLEM.

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ELECTRONIC STABILITY CONTROL

3/14/2015 - TROY, NY
I OWN A FORD FUSION 2012 WITH ABOUT 95,000 MILES ON IT. NO OTHER ISSUES SINCE ITS PURCHASE IN NOVEMBER 2014. WEEKS AGO I STARTED THE CAR, AND THE POWERSTEERING ASSIST MESSAGE CAME ON, COULD NOT MOVE CAR. STEERING LOCKED. READ THE MANUAL FOR CAR. TURNED CAR OFF AND BACK ON. PROBLEM WENT AWAY. I THOUGHT IT MIGHT BE THE COLD WEATHER OR ICE BLOCKING A SENSOR. HOWEVER INTERMITTENTLY THIS HAS HAPPENED AGAIN AND AGAIN AND SOMETIMES TAKES SEVERAL TRIES OF ON/OFF TO GET THE CAR TO BECOME DRIVABLE. ALSO NOW IT SOMETIMES SAYS ADVANCETRAC SERVICE AND THE DRIVERS SIDE DOOR WILL NOT OPEN SO I, A TALL PERSON, NEED TO TRY TO CLIMB OVER THE SEAT AND GET OUT ON THE PASSENGER SIDE INTO TRAFFIC. HAVING ONES CAR NOT START UP IN A CITY SUCH AS MINE IS DANGEROUS FOR SINGLE WOMEN AT NIGHT WHO MIGHT BE ALONE. SO FAR THIS POWER STEERING LOCK HASN'T HAPPENED WHILE DRIVING LIKE MANY OF THE OTHER HUNDREDS OF POSTS ABOUT THE ADVANCETRAC PROBLEMS, BUT I AM SCARED THAT THIS WILL HAPPEN TO ME AND THAT I COULD GET INTO AN ACCIDENT. I AM A STUDENT AND DO NOT HAVE THOUSANDS OF DOLLARS TO REPAIR THIS VEHICLE IF THE ISSUE WILL JUST KEEP HAPPENING AGAIN AND COST ME MORE THOUSANDS OF DOLLARS. THE CLOSET FORD DEALER TO ME IS IN LATHAM, NY AND THEY DO NOT ANSWER THEIR PHONE. I FEEL VERY UNSAFE IN THIS VEHICLE THAT I NEED TO DRIVE ON A DAILY BASIS. I BELIEVE THAT FORD SHOULD HAVE A RECALL OF THESE UNSAFE CARS.

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STEERING

3/14/2015 - TROY, NY
I OWN A FORD FUSION 2012 WITH ABOUT 95,000 MILES ON IT. NO OTHER ISSUES SINCE ITS PURCHASE IN NOVEMBER 2014. WEEKS AGO I STARTED THE CAR, AND THE POWERSTEERING ASSIST MESSAGE CAME ON, COULD NOT MOVE CAR. STEERING LOCKED. READ THE MANUAL FOR CAR. TURNED CAR OFF AND BACK ON. PROBLEM WENT AWAY. I THOUGHT IT MIGHT BE THE COLD WEATHER OR ICE BLOCKING A SENSOR. HOWEVER INTERMITTENTLY THIS HAS HAPPENED AGAIN AND AGAIN AND SOMETIMES TAKES SEVERAL TRIES OF ON/OFF TO GET THE CAR TO BECOME DRIVABLE. ALSO NOW IT SOMETIMES SAYS ADVANCETRAC SERVICE AND THE DRIVERS SIDE DOOR WILL NOT OPEN SO I, A TALL PERSON, NEED TO TRY TO CLIMB OVER THE SEAT AND GET OUT ON THE PASSENGER SIDE INTO TRAFFIC. HAVING ONES CAR NOT START UP IN A CITY SUCH AS MINE IS DANGEROUS FOR SINGLE WOMEN AT NIGHT WHO MIGHT BE ALONE. SO FAR THIS POWER STEERING LOCK HASN'T HAPPENED WHILE DRIVING LIKE MANY OF THE OTHER HUNDREDS OF POSTS ABOUT THE ADVANCETRAC PROBLEMS, BUT I AM SCARED THAT THIS WILL HAPPEN TO ME AND THAT I COULD GET INTO AN ACCIDENT. I AM A STUDENT AND DO NOT HAVE THOUSANDS OF DOLLARS TO REPAIR THIS VEHICLE IF THE ISSUE WILL JUST KEEP HAPPENING AGAIN AND COST ME MORE THOUSANDS OF DOLLARS. THE CLOSET FORD DEALER TO ME IS IN LATHAM, NY AND THEY DO NOT ANSWER THEIR PHONE. I FEEL VERY UNSAFE IN THIS VEHICLE THAT I NEED TO DRIVE ON A DAILY BASIS. I BELIEVE THAT FORD SHOULD HAVE A RECALL OF THESE UNSAFE CARS.

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STRUCTURE: BODY

3/14/2015 - TROY, NY
I OWN A FORD FUSION 2012 WITH ABOUT 95,000 MILES ON IT. NO OTHER ISSUES SINCE ITS PURCHASE IN NOVEMBER 2014. WEEKS AGO I STARTED THE CAR, AND THE POWERSTEERING ASSIST MESSAGE CAME ON, COULD NOT MOVE CAR. STEERING LOCKED. READ THE MANUAL FOR CAR. TURNED CAR OFF AND BACK ON. PROBLEM WENT AWAY. I THOUGHT IT MIGHT BE THE COLD WEATHER OR ICE BLOCKING A SENSOR. HOWEVER INTERMITTENTLY THIS HAS HAPPENED AGAIN AND AGAIN AND SOMETIMES TAKES SEVERAL TRIES OF ON/OFF TO GET THE CAR TO BECOME DRIVABLE. ALSO NOW IT SOMETIMES SAYS ADVANCETRAC SERVICE AND THE DRIVERS SIDE DOOR WILL NOT OPEN SO I, A TALL PERSON, NEED TO TRY TO CLIMB OVER THE SEAT AND GET OUT ON THE PASSENGER SIDE INTO TRAFFIC. HAVING ONES CAR NOT START UP IN A CITY SUCH AS MINE IS DANGEROUS FOR SINGLE WOMEN AT NIGHT WHO MIGHT BE ALONE. SO FAR THIS POWER STEERING LOCK HASN'T HAPPENED WHILE DRIVING LIKE MANY OF THE OTHER HUNDREDS OF POSTS ABOUT THE ADVANCETRAC PROBLEMS, BUT I AM SCARED THAT THIS WILL HAPPEN TO ME AND THAT I COULD GET INTO AN ACCIDENT. I AM A STUDENT AND DO NOT HAVE THOUSANDS OF DOLLARS TO REPAIR THIS VEHICLE IF THE ISSUE WILL JUST KEEP HAPPENING AGAIN AND COST ME MORE THOUSANDS OF DOLLARS. THE CLOSET FORD DEALER TO ME IS IN LATHAM, NY AND THEY DO NOT ANSWER THEIR PHONE. I FEEL VERY UNSAFE IN THIS VEHICLE THAT I NEED TO DRIVE ON A DAILY BASIS. I BELIEVE THAT FORD SHOULD HAVE A RECALL OF THESE UNSAFE CARS.

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STEERING

3/13/2015 - MILWAUKEE, WI
ON TUESDAY MARCH 10TH 2015 I WAS DRIVING WEST BOUND ON W BELOIT RD JUST PAST MOORLAND RD IN NEW BERLIN WI. AS I WAS NEGOTIATING A RIGHT TURN JUST BEFORE TOWNER DR, WHEN UNEXPECTEDLY MY POWER STEERING WENT OUT IN THE MIDDLE OF A TURN. I WAS NOT ABLE TO SAFELY STEER MY VEHICLE THOUGH THE TURN AND NEARLY COLLIDED WITH AN ONCOMING VEHICLE HEAD-ON. AT THE TIME OF THE POWER STEERING FAILURE I WAS TRAVELING APPROXIMATELY 40MPH AND THE STEERING WAS INCREDIBLY DIFFICULT ESPECIALLY WHEN CAUGHT OFF GUARD. THE POWER STEERING FAILURE AND THE WARNING MESSAGE "POWER STEERING ASSIST FAULT," "SERVICE ADVANCETRAC" I GOT CAME AT THE EXACT TIME AND NO FOREWARNING TO THE FAILURE. I WAS EVENTUALLY ABLE TO SLOW DOWN AND MOVE OFF THE SIDE OF THE ROAD, AFTER TURNING THE CAR OFF AND TURNING IT BACK ON THE POWER STEERING FAILURE WENT AWAY AND THERE WAS NO WARNING MESSAGE DISPLAYED ANY MORE. I TOOK MY VEHICLE TO HILLER FORD IN FRANKLIN WI TO GET INSPECTED. I WAS NOT GIVEN AN ANSWER THAT SAID WHY MY POWER STEERING FAILED. I WAS TOLD THEY FOUND THE FAILURE CODES DURING INSPECTION AND THAT THEY CLEARED THE CODES FROM THE SYSTEM.

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ENGINE

3/12/2015 - PRINCETION, WV
THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

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ELECTRICAL SYSTEM

3/11/2015 - ALLEN PARK, MI
DRIVING ONE DAY HAD JUST TOOK OFF SO WASNT GOING THAT FAST AN WAS APPROACHING A TURN AND FOUND OUT THAT I HAD TO HOLD THE STEERING WHEEL REAL TIGHT BECAUSE I COULD NOT TURN THE CAR .TRIED TO GET MY CAR FIXED AS A MATTER OF FACT I DID TAKE IT TO A FORD DEALERSHIP AND GOT CHARGED FOR SOMETHING THAT I THOUGHT WAS GOING TO TAKE CARE OF THE PROBLEM BUT DIDNT THE PROBLEM CAME BACK . MY CAR IS STILL SAYING GET POWER STEERING RACK ADVANCE TRAC SERVICED. TRIED 3 TIMES TO FIX BUT NOTHING SEEMS TO WORK , I NEED YOUR HELP !

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VEHICLE SPEED CONTROL

3/11/2015 - ALLEN PARK, MI
DRIVING ONE DAY HAD JUST TOOK OFF SO WASNT GOING THAT FAST AN WAS APPROACHING A TURN AND FOUND OUT THAT I HAD TO HOLD THE STEERING WHEEL REAL TIGHT BECAUSE I COULD NOT TURN THE CAR .TRIED TO GET MY CAR FIXED AS A MATTER OF FACT I DID TAKE IT TO A FORD DEALERSHIP AND GOT CHARGED FOR SOMETHING THAT I THOUGHT WAS GOING TO TAKE CARE OF THE PROBLEM BUT DIDNT THE PROBLEM CAME BACK . MY CAR IS STILL SAYING GET POWER STEERING RACK ADVANCE TRAC SERVICED. TRIED 3 TIMES TO FIX BUT NOTHING SEEMS TO WORK , I NEED YOUR HELP !

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STEERING

3/11/2015 - ALLEN PARK, MI
DRIVING ONE DAY HAD JUST TOOK OFF SO WASNT GOING THAT FAST AN WAS APPROACHING A TURN AND FOUND OUT THAT I HAD TO HOLD THE STEERING WHEEL REAL TIGHT BECAUSE I COULD NOT TURN THE CAR .TRIED TO GET MY CAR FIXED AS A MATTER OF FACT I DID TAKE IT TO A FORD DEALERSHIP AND GOT CHARGED FOR SOMETHING THAT I THOUGHT WAS GOING TO TAKE CARE OF THE PROBLEM BUT DIDNT THE PROBLEM CAME BACK . MY CAR IS STILL SAYING GET POWER STEERING RACK ADVANCE TRAC SERVICED. TRIED 3 TIMES TO FIX BUT NOTHING SEEMS TO WORK , I NEED YOUR HELP !

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STEERING

3/9/2015 - LAS VEGAS, NV
IN AUGUST, 2014 WHILE DRIVING ON A RESIDENTIAL STREET AT APPROXIMATELY 30 MPH AND LOST CONTROL OF VEHICLE DUE TO ELECTRIC POWER ASSISTED STEERING (EPAS) SYSTEM FAILURE. I HAD THE VEHICLE TOWED TO A FORD DEALER FOR REPAIR AND THE REPAIR COST WAS $936.39. IN MARCH, 2015 THE SAME THING HAPPENED AND FORD CLAIMS THEY HAVE NO LIABILITY FOR REPAIR OF THE EPAS. THIS EPAS SYSTEM IS DEFECTIVE AND UNSAFE AND FORD SHOULD BE HELD LIABLE AND ACCOUNTABLE. MANY OTHER MODELS WITH THE SAME EPAS SYSTEM HAVE BEEN RECALLED AND THE DEPARTMENT OF TRANSPORTATION HAS OPENED AN INVESTIGATION ON OCTOBER , 2014 FOR THE 2012 FUSION LED BY JEFFREY L. QUANDT, CHIEF OF VEHICLE CONTROL DIVISION OFFICE OF DEFECTS INVESTIGATION .

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