Auto Recalls for Consumers

FORD FUSION - 2012 FORD FUSION Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 366 complaints filed for the 2012 FORD FUSION

Below is a list of complaints & problems filed against the 2012 FORD FUSION. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 FORD FUSION, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (11) Equipment Adaptive (3) Seat Belts (3) Structure (8) Vehicle Speed Control (41)
Electrical System (28) Exterior Lighting (4) Seats (3) Suspension (6) Visibility (2)
Electronic Stability Control (12) Fuel Propulsion System (19) Service Brakes (6) Tires (5) Visibility Wiper (1)
Engine (38) Fuel System Gasoline (4) Steering (217) Unknown Or Other (14) Wheels (2)
Engine And Engine Cooling (2) Power Train (44)

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ComplaintDescription

SUSPENSION

10/12/2014 - LINCOLN, IL
WHILE TRAVELING HOME ON THE INTERSTATE WITH MY SPOUSE AND CHILD, THE CAR WARNING SYSTEM SUDDENLY FLASHED "POWER STEERING FAILURE" AND "AUTO TRACTION FAILURE" AND I LOST POWER STEERING IN THE VEHICLE. IN THIS FRIGHTENING MOMENT, THE CAR WAS DIFFICULT TO DRIVE AS WE SLOWED TO A SAFE SPEED AND RETURNED TO OUR HOME. ON OCTOBER 1, 2014 MY WIFE ATTEMPTED TO DRIVE THE CAR BUT WAS PHYSICALLY UNABLE TO BACK THE VEHICLE OUT OF THE DRIVE AS THE POWER STEERING FAILED. I CONTACTED OUR DEALER AND WAS TOLD THAT IT COULD BE A VERY EXPENSIVE PART (THE RACK) COSTING $1800.00 AS ANOTHER FUSION WAS AT THE DEALERSHIP AT THAT TIME WITH 73,000 MILES HAVING THAT PART REPLACE. I WAS ASTOUNDED. ON OCTOBER 2ND, I CAREFULLY WITH GREAT DIFFICULTY NAVEGATED THE CAR TO THE DEALERSHIP, HERE IT WAS DETERMINED THAT THE POWER STEERING RACK WOULD HAVE TO BE REPLACED. IN CONVERSATION WITH THE SERVICE MANAGER I WAS INFORMED THAT I HAD DONE NOTHING WRONG AND THAT THERE WAS NO PREVENTATIVE MAINTENANCE THAT COULD HAVE BEEN PERFORMED, BUT THAT THE PART SIMPLY FAILED. IT IS MY CONTENTION THAT THE PART WAS NOT MADE PROPERLY AND THAT IT IS A SAFETY HAZARD. I HAVE CALLED FORD TWICE ON 10/02 AND 10/10 AND HAVE RECEIVED ABSOLUTELY NO HELP OR SATISFACTION. I HAVE CALLED THE FORD DEALERSHIP AND HAVE NOT RECEIVED SATISFACTION TO THIS POINT. THIS IS A DANGEROUS SITUATION WITH A DEFECTIVE PART THAT FORD HAS PRODUCED, BUT IS UNWILLING TO REPLACE. I RESPECTFULLY REQUEST THAT THE NHTSA INTERVENE IMMEDIATELY AND ISSUE A RECALL FOR THIS DANGEROUS SITUATION BEFORE LIFE IS LOST.

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STEERING

10/12/2014 - LINCOLN, IL
WHILE TRAVELING HOME ON THE INTERSTATE WITH MY SPOUSE AND CHILD, THE CAR WARNING SYSTEM SUDDENLY FLASHED "POWER STEERING FAILURE" AND "AUTO TRACTION FAILURE" AND I LOST POWER STEERING IN THE VEHICLE. IN THIS FRIGHTENING MOMENT, THE CAR WAS DIFFICULT TO DRIVE AS WE SLOWED TO A SAFE SPEED AND RETURNED TO OUR HOME. ON OCTOBER 1, 2014 MY WIFE ATTEMPTED TO DRIVE THE CAR BUT WAS PHYSICALLY UNABLE TO BACK THE VEHICLE OUT OF THE DRIVE AS THE POWER STEERING FAILED. I CONTACTED OUR DEALER AND WAS TOLD THAT IT COULD BE A VERY EXPENSIVE PART (THE RACK) COSTING $1800.00 AS ANOTHER FUSION WAS AT THE DEALERSHIP AT THAT TIME WITH 73,000 MILES HAVING THAT PART REPLACE. I WAS ASTOUNDED. ON OCTOBER 2ND, I CAREFULLY WITH GREAT DIFFICULTY NAVEGATED THE CAR TO THE DEALERSHIP, HERE IT WAS DETERMINED THAT THE POWER STEERING RACK WOULD HAVE TO BE REPLACED. IN CONVERSATION WITH THE SERVICE MANAGER I WAS INFORMED THAT I HAD DONE NOTHING WRONG AND THAT THERE WAS NO PREVENTATIVE MAINTENANCE THAT COULD HAVE BEEN PERFORMED, BUT THAT THE PART SIMPLY FAILED. IT IS MY CONTENTION THAT THE PART WAS NOT MADE PROPERLY AND THAT IT IS A SAFETY HAZARD. I HAVE CALLED FORD TWICE ON 10/02 AND 10/10 AND HAVE RECEIVED ABSOLUTELY NO HELP OR SATISFACTION. I HAVE CALLED THE FORD DEALERSHIP AND HAVE NOT RECEIVED SATISFACTION TO THIS POINT. THIS IS A DANGEROUS SITUATION WITH A DEFECTIVE PART THAT FORD HAS PRODUCED, BUT IS UNWILLING TO REPLACE. I RESPECTFULLY REQUEST THAT THE NHTSA INTERVENE IMMEDIATELY AND ISSUE A RECALL FOR THIS DANGEROUS SITUATION BEFORE LIFE IS LOST.

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STEERING

10/11/2014 - FREMONT, CA
TWO FAILURES RESET BY TURNING CAR OFF AND ON. ONE, PERMANENT, STILL NOT WORKING. WORST FAILURE WAS THE SECOND ONE WHILE ON THE FREEWAY.

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STEERING

10/9/2014 - BOILING SPRINGS , PA
AS I WAS PULLING OUT OF THE CHURCH PARKING LOT AFTER SUNDAY SERVICES, THE POWER STEERING SUDDENLY FAILED AND I SAW AN ERROR MESSAGE ON THE DASH READOUT INDICATING A POWER STEERING "FAULT." I WAS ABLE TO DRIVE THE SIX MILES HOME WITH EXTREME DIFFICULTY STEERING THE CAR. AFTER PARKING THE CAR AT HOME FOR A FEW HOURS, I RESTARTED THE CAR AND THE POWER STEERING THEN WORKED OK. I TOOK CAR NEXT DAY TO FORD DEALER WHO REPLACED THE POWER STEERING MODULE UNDER WARRANTY. POWER STEERING HAS WORKED OK SINCE THEN.

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STEERING

10/9/2014 - BENTON CITY, WA
FAILURE OF POWER STEERING ASSIST, WARNING LIGHT APPEARED, RESTARTED CAR AND PROBLEM RESOLVED. REOCCURRED A COUPLE OF DAYS LATER AND WILL NOT RESOLVE ITSELF. FORD DEALER SAYS IT WILL COST $1800 TO FIX(STEERING GEAR REPLACEMENT). CAR HAS LESS THAN 60000 MILES AND SHOULD BE UNDER WARRANTY???

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SERVICE BRAKES

10/8/2014 - WOODBRIDGE, VA
I SAW ON NEWS THAT YOU WERE INVESTIGATING POWER STEERING ISSUES ON THE FORD FUSION 2012. THIS IS A PROBLEM I HAVE BEEN HAVING WITH MY FUSION 2012 ALMOST FROM THE BEGINNING. THE VEHICLE WAS PURCHASED WITH LESS THAN 10 MILES ON IT AND THE ISSUE STARTED HAPPENING AROUND THE SECOND MONTH. I HEAR A DING AND THEN THE POWER STEERING GOES OUT, THE BRAKES PADDLE REQUIRES A LOT OF PRESSURE TO ENGAGE, AND THE ACCELERATOR PADDLE IS NOT AS RESPONSIVE. TWO ERROR MESSAGES APPEAR ON THE DISPLAY, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I MENTIONED IT TO THE SERVICE DEPARTMENT AT THE FORD DEALER AND HE ASK ME TO TAKE A PICTURE OF THE MESSAGES NEXT TIME IT HAPPENS AND BRING THEM IN. I TOOK PICTURES AND BROUGHT THEM IN, I'M THEN TOLD THAT I HAVE TO BRING THE VEHICLE IN WHILE THE ERROR MESSAGES ARE SHOWING IN ORDER FOR THE MECHANIC TO DIAGNOSE THE PROBLEM. THIS WILL BE ALMOST IMPOSSIBLE TO DO BECAUSE AFTER A RESTART THE ERRORS GO AWAY. I'M GLAD TO SEE THAT THIS ISSUE IS FINALLY BEING INVESTIGATED.

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STEERING

10/8/2014 - WOODBRIDGE, VA
I SAW ON NEWS THAT YOU WERE INVESTIGATING POWER STEERING ISSUES ON THE FORD FUSION 2012. THIS IS A PROBLEM I HAVE BEEN HAVING WITH MY FUSION 2012 ALMOST FROM THE BEGINNING. THE VEHICLE WAS PURCHASED WITH LESS THAN 10 MILES ON IT AND THE ISSUE STARTED HAPPENING AROUND THE SECOND MONTH. I HEAR A DING AND THEN THE POWER STEERING GOES OUT, THE BRAKES PADDLE REQUIRES A LOT OF PRESSURE TO ENGAGE, AND THE ACCELERATOR PADDLE IS NOT AS RESPONSIVE. TWO ERROR MESSAGES APPEAR ON THE DISPLAY, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I MENTIONED IT TO THE SERVICE DEPARTMENT AT THE FORD DEALER AND HE ASK ME TO TAKE A PICTURE OF THE MESSAGES NEXT TIME IT HAPPENS AND BRING THEM IN. I TOOK PICTURES AND BROUGHT THEM IN, I'M THEN TOLD THAT I HAVE TO BRING THE VEHICLE IN WHILE THE ERROR MESSAGES ARE SHOWING IN ORDER FOR THE MECHANIC TO DIAGNOSE THE PROBLEM. THIS WILL BE ALMOST IMPOSSIBLE TO DO BECAUSE AFTER A RESTART THE ERRORS GO AWAY. I'M GLAD TO SEE THAT THIS ISSUE IS FINALLY BEING INVESTIGATED.

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EQUIPMENT ADAPTIVE

10/8/2014 - WOODBRIDGE, VA
I SAW ON NEWS THAT YOU WERE INVESTIGATING POWER STEERING ISSUES ON THE FORD FUSION 2012. THIS IS A PROBLEM I HAVE BEEN HAVING WITH MY FUSION 2012 ALMOST FROM THE BEGINNING. THE VEHICLE WAS PURCHASED WITH LESS THAN 10 MILES ON IT AND THE ISSUE STARTED HAPPENING AROUND THE SECOND MONTH. I HEAR A DING AND THEN THE POWER STEERING GOES OUT, THE BRAKES PADDLE REQUIRES A LOT OF PRESSURE TO ENGAGE, AND THE ACCELERATOR PADDLE IS NOT AS RESPONSIVE. TWO ERROR MESSAGES APPEAR ON THE DISPLAY, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I MENTIONED IT TO THE SERVICE DEPARTMENT AT THE FORD DEALER AND HE ASK ME TO TAKE A PICTURE OF THE MESSAGES NEXT TIME IT HAPPENS AND BRING THEM IN. I TOOK PICTURES AND BROUGHT THEM IN, I'M THEN TOLD THAT I HAVE TO BRING THE VEHICLE IN WHILE THE ERROR MESSAGES ARE SHOWING IN ORDER FOR THE MECHANIC TO DIAGNOSE THE PROBLEM. THIS WILL BE ALMOST IMPOSSIBLE TO DO BECAUSE AFTER A RESTART THE ERRORS GO AWAY. I'M GLAD TO SEE THAT THIS ISSUE IS FINALLY BEING INVESTIGATED.

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STEERING

10/8/2014 - GROVE CITY, PA
THIS HAS HAPPENED TO MY 2012 FORD FUSION TWICE. I JUST GOT MY CAR BACK FROM THE FORD DEALERSHIP REPAIR CENTER AND A WEEK LATER THE POWER STEERING GOES OUT WHILE I AM DRIVING. THE ROD AND PINION WAS REPLACED THE FIRST TIME MY 2012 FORD FUSION WAS PUT IN THE SHOP. THE SERVICE POWER STEERING LIGHT CAME ON, AND THE ADVANCE TRACK LIGHT CAME ON BOTH TIMES.

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ELECTRONIC STABILITY CONTROL

10/8/2014 - GROVE CITY, PA
THIS HAS HAPPENED TO MY 2012 FORD FUSION TWICE. I JUST GOT MY CAR BACK FROM THE FORD DEALERSHIP REPAIR CENTER AND A WEEK LATER THE POWER STEERING GOES OUT WHILE I AM DRIVING. THE ROD AND PINION WAS REPLACED THE FIRST TIME MY 2012 FORD FUSION WAS PUT IN THE SHOP. THE SERVICE POWER STEERING LIGHT CAME ON, AND THE ADVANCE TRACK LIGHT CAME ON BOTH TIMES.

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