Auto Recalls for Consumers

KIA SORENTO - 2012 KIA SORENTO Problems & Complaints

 
Auto Recalls For Consumers
by Kia Motors America

There are 112 complaints filed for the 2012 KIA SORENTO

Below is a list of complaints & problems filed against the 2012 KIA SORENTO. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 KIA SORENTO, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (5) Equipment Adaptive (2) Power Train (23) Steering (12) Vehicle Speed Control (12)
Electrical System (19) Exterior Lighting (3) Seat Belts (1) Structure (7) Visibility (7)
Electronic Stability Control (3) Fuel Propulsion System (1) Seats (4) Suspension (1) Visibility Wiper (4)
Engine (41) Fuel System Gasoline (2) Service Brakes (6) Unknown Or Other (9) Wheels (2)
Engine And Engine Cooling (6) Latches Locks Linkages (1) Service Brakes Hydraulic (6)

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ComplaintDescription

SERVICE BRAKES

3/26/2014 - HERMOSA BEACH, CA
THIS HAS HAPPENED FOUR TIMES! WHILE COMING TO A STOP SIGN, ENGINE DIES, POWER STEERING OUT, POWER BRAKES OUT. AFTER SHIFTING INTO PARK OR NEUTRAL, CAR WILL IMMEDIATELY RESTART, AND FUNCTION WITHOUT THIS PROBLEM FOR WEEKS. KIA DEALERSHIP FINDS NOTHING WRONG AND NO "CODES" TO INDICATE THE CAR HAS HAD PROBLEMS.

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STEERING

3/26/2014 - HERMOSA BEACH, CA
THIS HAS HAPPENED FOUR TIMES! WHILE COMING TO A STOP SIGN, ENGINE DIES, POWER STEERING OUT, POWER BRAKES OUT. AFTER SHIFTING INTO PARK OR NEUTRAL, CAR WILL IMMEDIATELY RESTART, AND FUNCTION WITHOUT THIS PROBLEM FOR WEEKS. KIA DEALERSHIP FINDS NOTHING WRONG AND NO "CODES" TO INDICATE THE CAR HAS HAD PROBLEMS.

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ENGINE

3/26/2014 - HERMOSA BEACH, CA
THIS HAS HAPPENED FOUR TIMES! WHILE COMING TO A STOP SIGN, ENGINE DIES, POWER STEERING OUT, POWER BRAKES OUT. AFTER SHIFTING INTO PARK OR NEUTRAL, CAR WILL IMMEDIATELY RESTART, AND FUNCTION WITHOUT THIS PROBLEM FOR WEEKS. KIA DEALERSHIP FINDS NOTHING WRONG AND NO "CODES" TO INDICATE THE CAR HAS HAD PROBLEMS.

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ENGINE

3/25/2014 - TUCSON, AZ
THE FIRST TIME I WAS DRIVING AT 35-45 MPH AND SLOWED TO TURN AND MY ENGINE SPONTANEOUSLY STALLED AND STEERING WHEEL LOCKED UP. LUCKILY, NO ONE WAS AROUND ME SO I BRAKED, AND RESTARTED THE ENGINE AND CAR SEEMED TO REBOOT FINE. TODAY, IT HAPPENED AGAIN EXCEPT I WAS DRIVING AT A MUCH SLOWER SPEED, 15 MPH. I WAS READY TO TAKE A TURN AND THE WHEEL LOCKED UP IN THE TURNED POSITION (BUT NOT FULLY TURNED) AND THE ENGINE STALLED. I BRAKED THE CAR AGAIN AND RESTARTED THE ENGINE IN THE MIDDLE OF AN INTERSECTION. THIS IS COMPLETELY DANGEROUS FOR ALL PASSENGERS OF THE CAR AND EVERYONE WHO'S DRIVING AROUND ME!

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STEERING

3/25/2014 - TUCSON, AZ
THE FIRST TIME I WAS DRIVING AT 35-45 MPH AND SLOWED TO TURN AND MY ENGINE SPONTANEOUSLY STALLED AND STEERING WHEEL LOCKED UP. LUCKILY, NO ONE WAS AROUND ME SO I BRAKED, AND RESTARTED THE ENGINE AND CAR SEEMED TO REBOOT FINE. TODAY, IT HAPPENED AGAIN EXCEPT I WAS DRIVING AT A MUCH SLOWER SPEED, 15 MPH. I WAS READY TO TAKE A TURN AND THE WHEEL LOCKED UP IN THE TURNED POSITION (BUT NOT FULLY TURNED) AND THE ENGINE STALLED. I BRAKED THE CAR AGAIN AND RESTARTED THE ENGINE IN THE MIDDLE OF AN INTERSECTION. THIS IS COMPLETELY DANGEROUS FOR ALL PASSENGERS OF THE CAR AND EVERYONE WHO'S DRIVING AROUND ME!

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ELECTRICAL SYSTEM

3/24/2014 - COLORADO SPRINGS, CO
AT 5:40PM MST ON 03/20/2014, I WAS APPROACHING A 4-WAY INTERSECTION IN A RESIDENTIAL AREA AT APPROXIMATELY 15 MPH INTENDING TO STOP AND THEN MAKE A RIGHT TURN. TRAFFIC GOING MY DIRECTION HAD STOP SIGNS AND CROSS TRAFFIC DID NOT. THERE WAS ONE OTHER CAR APPROACHING THE INTERSECTION FROM MY LEFT. WITHOUT WARNING, MY 2012 KIA SORENTO COMPLETELY SHUT OFF (ENGINE, ELECTRICAL AND ELECTRONIC).IT HAPPENED SILENTLY AND WITHOUT DASHBOARD WARNING LIGHTS OR ENGINE NOISE. I WAS NOT ABLE TO FULLY STOP OR TURN AT THE INTERSECTION AS MY CAR HAD LOST POWER BRAKES, POWER STEERING AND ANY ABILITY TO ACCELERATE. WHEN THE CAR CAME TO A REST, IT WAS AT A DIAGONAL, PARTIALLY BLOCKING THE INTERSECTION AND FACING THE WRONG WAY TOWARD ANY ONCOMING TRAFFIC TO MY RIGHT (THERE WAS NONE AT THE TIME). THE CAR WAS STILL IN DRIVE AND THE IGNITION WAS STILL IN THE FULLY-FORWARD ENGAGED POSITION, BUT THERE WERE NO DASHBOARD LIGHTS ILLUMINATED AND THE MOTOR WAS DEAD. THE OTHER CAR THAT HAD BEEN APPROACHING TO MY LEFT WAS ABLE TO STOP IN TIME TO AVOID MY CAR, AND HE DROVE AROUND ME AND CONTINUED ON. I PUT ON MY HAZARD LIGHTS. FOR THE FIRST 15 SECONDS OR SO, I WAS UNABLE TO GET THE CAR TO SHIFT INTO NEUTRAL OR PARK. EVENTUALLY, I WAS ABLE TO GET THE GEAR SHIFT TO MOVE TO PARK, BUT THE CAR WOULD NOT TURN ON DESPITE MY TURNING THE THE IGNITION OFF AND ON MULTIPLE TIMES. I WAS ABOUT TO GET OUT AND CALL A TOW TRUCK WHEN THE DASHBOARD LIGHTS SUDDENLY CAME BACK ON. AT THAT POINT, I WAS ABLE TO RESTART TO CAR AND DRIVE TO MY DESTINATION. THE CAR DID NOT SHOW ANY SIGNS OF A PROBLEM IN THE TIME IMMEDIATELY BEFORE OR AFTER THIS INCIDENT. WE DROPPED OFF THE CAR AT THE DEALERSHIP THE NEXT MORNING 3/21/2014. AT THE TIME OF THIS WRITING, THE DEALER HAS NOT BEEN ABLE TO RECREATE THE PROBLEM, NOR HAVE THEY FOUND ANY CODES ON THE CAR'S COMPUTER. THIS IS POTENTIALLY AN EXTREMELY DANGEROUS PROBLEM.

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ENGINE AND ENGINE COOLING

3/24/2014 - COLORADO SPRINGS, CO
AT 5:40PM MST ON 03/20/2014, I WAS APPROACHING A 4-WAY INTERSECTION IN A RESIDENTIAL AREA AT APPROXIMATELY 15 MPH INTENDING TO STOP AND THEN MAKE A RIGHT TURN. TRAFFIC GOING MY DIRECTION HAD STOP SIGNS AND CROSS TRAFFIC DID NOT. THERE WAS ONE OTHER CAR APPROACHING THE INTERSECTION FROM MY LEFT. WITHOUT WARNING, MY 2012 KIA SORENTO COMPLETELY SHUT OFF (ENGINE, ELECTRICAL AND ELECTRONIC).IT HAPPENED SILENTLY AND WITHOUT DASHBOARD WARNING LIGHTS OR ENGINE NOISE. I WAS NOT ABLE TO FULLY STOP OR TURN AT THE INTERSECTION AS MY CAR HAD LOST POWER BRAKES, POWER STEERING AND ANY ABILITY TO ACCELERATE. WHEN THE CAR CAME TO A REST, IT WAS AT A DIAGONAL, PARTIALLY BLOCKING THE INTERSECTION AND FACING THE WRONG WAY TOWARD ANY ONCOMING TRAFFIC TO MY RIGHT (THERE WAS NONE AT THE TIME). THE CAR WAS STILL IN DRIVE AND THE IGNITION WAS STILL IN THE FULLY-FORWARD ENGAGED POSITION, BUT THERE WERE NO DASHBOARD LIGHTS ILLUMINATED AND THE MOTOR WAS DEAD. THE OTHER CAR THAT HAD BEEN APPROACHING TO MY LEFT WAS ABLE TO STOP IN TIME TO AVOID MY CAR, AND HE DROVE AROUND ME AND CONTINUED ON. I PUT ON MY HAZARD LIGHTS. FOR THE FIRST 15 SECONDS OR SO, I WAS UNABLE TO GET THE CAR TO SHIFT INTO NEUTRAL OR PARK. EVENTUALLY, I WAS ABLE TO GET THE GEAR SHIFT TO MOVE TO PARK, BUT THE CAR WOULD NOT TURN ON DESPITE MY TURNING THE THE IGNITION OFF AND ON MULTIPLE TIMES. I WAS ABOUT TO GET OUT AND CALL A TOW TRUCK WHEN THE DASHBOARD LIGHTS SUDDENLY CAME BACK ON. AT THAT POINT, I WAS ABLE TO RESTART TO CAR AND DRIVE TO MY DESTINATION. THE CAR DID NOT SHOW ANY SIGNS OF A PROBLEM IN THE TIME IMMEDIATELY BEFORE OR AFTER THIS INCIDENT. WE DROPPED OFF THE CAR AT THE DEALERSHIP THE NEXT MORNING 3/21/2014. AT THE TIME OF THIS WRITING, THE DEALER HAS NOT BEEN ABLE TO RECREATE THE PROBLEM, NOR HAVE THEY FOUND ANY CODES ON THE CAR'S COMPUTER. THIS IS POTENTIALLY AN EXTREMELY DANGEROUS PROBLEM.

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UNKNOWN OR OTHER

3/24/2014 - COLORADO SPRINGS, CO
AT 5:40PM MST ON 03/20/2014, I WAS APPROACHING A 4-WAY INTERSECTION IN A RESIDENTIAL AREA AT APPROXIMATELY 15 MPH INTENDING TO STOP AND THEN MAKE A RIGHT TURN. TRAFFIC GOING MY DIRECTION HAD STOP SIGNS AND CROSS TRAFFIC DID NOT. THERE WAS ONE OTHER CAR APPROACHING THE INTERSECTION FROM MY LEFT. WITHOUT WARNING, MY 2012 KIA SORENTO COMPLETELY SHUT OFF (ENGINE, ELECTRICAL AND ELECTRONIC).IT HAPPENED SILENTLY AND WITHOUT DASHBOARD WARNING LIGHTS OR ENGINE NOISE. I WAS NOT ABLE TO FULLY STOP OR TURN AT THE INTERSECTION AS MY CAR HAD LOST POWER BRAKES, POWER STEERING AND ANY ABILITY TO ACCELERATE. WHEN THE CAR CAME TO A REST, IT WAS AT A DIAGONAL, PARTIALLY BLOCKING THE INTERSECTION AND FACING THE WRONG WAY TOWARD ANY ONCOMING TRAFFIC TO MY RIGHT (THERE WAS NONE AT THE TIME). THE CAR WAS STILL IN DRIVE AND THE IGNITION WAS STILL IN THE FULLY-FORWARD ENGAGED POSITION, BUT THERE WERE NO DASHBOARD LIGHTS ILLUMINATED AND THE MOTOR WAS DEAD. THE OTHER CAR THAT HAD BEEN APPROACHING TO MY LEFT WAS ABLE TO STOP IN TIME TO AVOID MY CAR, AND HE DROVE AROUND ME AND CONTINUED ON. I PUT ON MY HAZARD LIGHTS. FOR THE FIRST 15 SECONDS OR SO, I WAS UNABLE TO GET THE CAR TO SHIFT INTO NEUTRAL OR PARK. EVENTUALLY, I WAS ABLE TO GET THE GEAR SHIFT TO MOVE TO PARK, BUT THE CAR WOULD NOT TURN ON DESPITE MY TURNING THE THE IGNITION OFF AND ON MULTIPLE TIMES. I WAS ABOUT TO GET OUT AND CALL A TOW TRUCK WHEN THE DASHBOARD LIGHTS SUDDENLY CAME BACK ON. AT THAT POINT, I WAS ABLE TO RESTART TO CAR AND DRIVE TO MY DESTINATION. THE CAR DID NOT SHOW ANY SIGNS OF A PROBLEM IN THE TIME IMMEDIATELY BEFORE OR AFTER THIS INCIDENT. WE DROPPED OFF THE CAR AT THE DEALERSHIP THE NEXT MORNING 3/21/2014. AT THE TIME OF THIS WRITING, THE DEALER HAS NOT BEEN ABLE TO RECREATE THE PROBLEM, NOR HAVE THEY FOUND ANY CODES ON THE CAR'S COMPUTER. THIS IS POTENTIALLY AN EXTREMELY DANGEROUS PROBLEM.

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SUSPENSION

3/20/2014 - LAGUNA BEACH, CA
MY 2012 KIA SORENTO AT LOW SPEED,STALLED AND COMPLETELY SHUT OFF, NO POWER STEERING. I HAD TO PUT MY CAR INTO PARK AND THEN RESTART. SO GLAD I WAS NOT HIT FROM BEHIND AS MY CAR JUST SHUT OFF SO SUDDENLY. MY CAR IS ONLY TWO YEARS OLD AND LOW MILEAGE. IT HAS HAPPENED TWICE SINCE THEN. THANK GOD NO ACCIDENTS, YET. BUT IM WORRIED TO DRIVE IT ANTICIPATING FOR IT TO HAPPEN AGAIN. IT HAS BEEN IN THE KIA SERVICE SHOP TWICE AND THEY ARE CLAIMING TO FIX IT. ALSO TWO WEEKS AGO THE RIGHT SHOCK NEEDED TO BE REPLACED. I DRIVE TO WORK AND THE STORE ON A WEEKLY BASIS, NO REASON A TWO YEAR OLD, BOUGHT BRAND NEW VEHICLE IN 2012 SHOULD ALREADY NEED A SHOCK REPLACEMENT. I FEEL LIKE I WAS SOLD A LEMON.

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ENGINE

3/20/2014 - LAGUNA BEACH, CA
MY 2012 KIA SORENTO AT LOW SPEED,STALLED AND COMPLETELY SHUT OFF, NO POWER STEERING. I HAD TO PUT MY CAR INTO PARK AND THEN RESTART. SO GLAD I WAS NOT HIT FROM BEHIND AS MY CAR JUST SHUT OFF SO SUDDENLY. MY CAR IS ONLY TWO YEARS OLD AND LOW MILEAGE. IT HAS HAPPENED TWICE SINCE THEN. THANK GOD NO ACCIDENTS, YET. BUT IM WORRIED TO DRIVE IT ANTICIPATING FOR IT TO HAPPEN AGAIN. IT HAS BEEN IN THE KIA SERVICE SHOP TWICE AND THEY ARE CLAIMING TO FIX IT. ALSO TWO WEEKS AGO THE RIGHT SHOCK NEEDED TO BE REPLACED. I DRIVE TO WORK AND THE STORE ON A WEEKLY BASIS, NO REASON A TWO YEAR OLD, BOUGHT BRAND NEW VEHICLE IN 2012 SHOULD ALREADY NEED A SHOCK REPLACEMENT. I FEEL LIKE I WAS SOLD A LEMON.

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