Auto Recalls for Consumers

KIA SORENTO - 2012 KIA SORENTO Problems & Complaints

 
Auto Recalls For Consumers
by Kia Motors America

There are 190 complaints filed for the 2012 KIA SORENTO

Below is a list of complaints & problems filed against the 2012 KIA SORENTO. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 KIA SORENTO, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (12) Equipment Adaptive (2) Power Train (31) Steering (13) Vehicle Speed Control (13)
Electrical System (36) Exterior Lighting (8) Seat Belts (2) Structure (11) Visibility (11)
Electronic Stability Control (4) Fuel Propulsion System (1) Seats (6) Suspension (3) Visibility Wiper (7)
Engine (81) Fuel System Gasoline (2) Service Brakes (11) Tires (1) Wheels (3)
Engine And Engine Cooling (6) Latches Locks Linkages (1) Service Brakes Hydraulic (6) Unknown Or Other (9)

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ComplaintDescription

ELECTRICAL SYSTEM

10/23/2015 - ATLANTA, GA
AFTER SITTING FOR TWO DAYS, THE UNIT WOULDN'T RESPOND TO SMART KEY. INITIALLY THOUGHT SMART KEY BATTERY WAS DEAD. I REPLACED BATTERY IN SMART KEY, BUT THE VEHICLE STILL WOULDN'T RESPOND. I HAD TO USE MECHANICAL KEY TO UNLOCK AND ENTER UNIT WHEN I NOTICED THAT NEITHER THE INTERIOR LIGHTS WERE WORKING NOR WOULD THE 'START' BUTTON ACTIVATE ENGINE OR ANY AUXILIARY FUNCTIONS. BOOSTED UNIT AND TOOK TO A NEARBY SHOP. SHUT OFF ENGINE AND WAITED A FEW SECONDS, AND IT DID RESTART; BUT LEFT WITH SHOP TO SEE IF BATTERY HAD A BAD CELL (THE REASON IT WOULDN'T START). THE SHOP INDICATED THAT BOTH THE ALTERNATOR AND BATTERY NEEDING REPLACING. THE SHOP SUPERVISOR STATED THAT THE ALTERNATOR WASN'T PROPERLY CHARGING THE BATTERY. I MENTIONED THAT THE ALTERNATOR/CHARGE LIGHT NEVER CAME ON WITH ME; BUT HE STATED THAT IT WILL NOT ALWAYS COME ON UNLESS THE ALTERNATOR HAS REALLY GOTTEN BAD. REPLACEMENT ALTERNATOR COST $500 (EXCLUDING LABOR) FOR A UNIT THAT IS ONLY JUST OVER 4.25 YEARS OLD, AND WITH ONLY 83,700 MILES.

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AIR BAGS

10/7/2015 - WEST PALM BEACH, FL
THE RED AIRBAG DASHBOARD LIGHT CAME ON. I TOOK IT IN TO THE KIA DEALERSHIP AND THEY SAID THE CLOCK SPRING NEEDED REPLACING. THEY WANTED TO CHARGE ME $458 DOLLARS TO FIX IT. I PURCHASED THIS CAR LESS THAN A YEAR AGO. IT'S A 2012 SO THIS PART SHOULD NOT BE FAULTY AFTER THIS LENGTH OF TIME. THE CAR HAS 65,000 MILES ON IT, AND SINCE I PURCHASED IT USED IT'S OUT OF WARRANTY AS OF 60,000. NOW I AM WITHOUT AIRBAGS BECAUSE I CAN'T AFFORD THIS REPAIR. I FEEL THAT KIA SHOULD TAKE CARE OF THIS AT NO CHARGE SINCE THIS PART SHOULD NOT FAIL AFTER 3 YEARS WITH NO ACCIDENTS OR STEERING COLUMN ISSUES THAT WOULD ESCALATE THE PART FAILING.

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ELECTRICAL SYSTEM

9/26/2015 - ATLANTA, GA
FRIDAY 9/18/15 10:40 AM, BACKING OUT OF PARKING SPOT SLOWLY INTO A ROAD. ENGINE SUDDENLY FAILED, ENGINE LIGHT CAME ON, AND THE BRAKES COMPLETELY FAILED. WAS ABLE TO RESTART THE CAR AND PARK IT AGAIN, BUT BRAKES STILL FAILED AND HAD TO USE THE EMERGENCY BRAKE AND THE CURB AND TREE AT CURB TO STOP VEHICLE. TOWED TO ED VOYLES KIA ON PEACHTREE INDUSTRIAL BLVD IN ATLANTA WHO FOUND NO RECORD OF THE INCIDENT IN COMPUTER AND THAT ALL DIAGNOSTICS WERE NORMAL AND THEY COULDN'T REPRODUCE THE PROBLEM, SO THERE WAS NOTHING THEY COULD DO. I SENT THEM THIS LINK WITH OTHERS EXPERIENCING SIMILAR ISSUES AND TOLD REP ABOUT OTHERS' EXPERIENCES:HTTP://WWW.CARCOMPLAINTS.COM/KIA/SORENTO/2012/ENGINE/ENGINE.SHTML. THEN HAD IT TOWED TO COBB COUNTY KIA IN KENNESSAW, GA. THEY MAINTAINED NEGLECT ON OUR PART B/C OIL LEVEL WAS AT 0 (PREVIOUS DEALERSHIP SAW NO PROBLEM HERE), ENGINE HAD MAJOR SLUDGE AND PARTICLES OF METAL IN IT, NEEDED FULL ENGINE REPLACEMENT FOR $6500 DIDN'T MAKE SENSE WITH OUR REGULAR OIL CHANGES AND DIDN'T EXPLAIN THE BRAKE FAILURE, THOUGH REP SAID IT DID. HAD IT TOWED TO AAA CAR CARE PLUS IN MARIETTA. COULD NOT REPRODUCE THE ISSUE AND SAID THE CAR, INCLUDING THE ENGINE, WAS IN GREAT SHAPE, WAS FULL OF ALL FLUIDS. MECHANIC ALSO SAID THAT THERE WERE 0 RECORDS ON COMPUTER AND THAT ONE OF DEALERSHIPS LIKELY WIPED IT COMPLETELY CLEAN. HAVE RENTED A CAR IN MEANTIME BECAUSE MY, MY HUSBAND'S, MY TWO KIDS' AND OTHER DRIVERS AND PEDESTRIANS SAFETY WOULD BE COMPROMISED. OTHER COMMENTS ONLINE MENTION PROBLEM MORE THAN ONCE, SOME ON THE HIGHWAY. ALSO REMEMBERED THAT MY HUSBAND HAD HAD TROUBLE STARTING THE CAR A COUPLE OF MONTHS BACK, WITH NO LIGHTS COMING ON AT ALL. HE GOT THE BATTERY CHECKED OUT, AND HE WAS TOLD IT WAS FINE. WE RELAYED THIS TO THE MECHANICS TOO, BUT THEY SEEMED NOT TO ACKNOWLEDGE THE INFO. WE CANNNOT AND WILL NOT DRIVE THE CAR UNTIL IT'S RESOLVED.

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SERVICE BRAKES

9/26/2015 - ATLANTA, GA
FRIDAY 9/18/15 10:40 AM, BACKING OUT OF PARKING SPOT SLOWLY INTO A ROAD. ENGINE SUDDENLY FAILED, ENGINE LIGHT CAME ON, AND THE BRAKES COMPLETELY FAILED. WAS ABLE TO RESTART THE CAR AND PARK IT AGAIN, BUT BRAKES STILL FAILED AND HAD TO USE THE EMERGENCY BRAKE AND THE CURB AND TREE AT CURB TO STOP VEHICLE. TOWED TO ED VOYLES KIA ON PEACHTREE INDUSTRIAL BLVD IN ATLANTA WHO FOUND NO RECORD OF THE INCIDENT IN COMPUTER AND THAT ALL DIAGNOSTICS WERE NORMAL AND THEY COULDN'T REPRODUCE THE PROBLEM, SO THERE WAS NOTHING THEY COULD DO. I SENT THEM THIS LINK WITH OTHERS EXPERIENCING SIMILAR ISSUES AND TOLD REP ABOUT OTHERS' EXPERIENCES:HTTP://WWW.CARCOMPLAINTS.COM/KIA/SORENTO/2012/ENGINE/ENGINE.SHTML. THEN HAD IT TOWED TO COBB COUNTY KIA IN KENNESSAW, GA. THEY MAINTAINED NEGLECT ON OUR PART B/C OIL LEVEL WAS AT 0 (PREVIOUS DEALERSHIP SAW NO PROBLEM HERE), ENGINE HAD MAJOR SLUDGE AND PARTICLES OF METAL IN IT, NEEDED FULL ENGINE REPLACEMENT FOR $6500 DIDN'T MAKE SENSE WITH OUR REGULAR OIL CHANGES AND DIDN'T EXPLAIN THE BRAKE FAILURE, THOUGH REP SAID IT DID. HAD IT TOWED TO AAA CAR CARE PLUS IN MARIETTA. COULD NOT REPRODUCE THE ISSUE AND SAID THE CAR, INCLUDING THE ENGINE, WAS IN GREAT SHAPE, WAS FULL OF ALL FLUIDS. MECHANIC ALSO SAID THAT THERE WERE 0 RECORDS ON COMPUTER AND THAT ONE OF DEALERSHIPS LIKELY WIPED IT COMPLETELY CLEAN. HAVE RENTED A CAR IN MEANTIME BECAUSE MY, MY HUSBAND'S, MY TWO KIDS' AND OTHER DRIVERS AND PEDESTRIANS SAFETY WOULD BE COMPROMISED. OTHER COMMENTS ONLINE MENTION PROBLEM MORE THAN ONCE, SOME ON THE HIGHWAY. ALSO REMEMBERED THAT MY HUSBAND HAD HAD TROUBLE STARTING THE CAR A COUPLE OF MONTHS BACK, WITH NO LIGHTS COMING ON AT ALL. HE GOT THE BATTERY CHECKED OUT, AND HE WAS TOLD IT WAS FINE. WE RELAYED THIS TO THE MECHANICS TOO, BUT THEY SEEMED NOT TO ACKNOWLEDGE THE INFO. WE CANNNOT AND WILL NOT DRIVE THE CAR UNTIL IT'S RESOLVED.

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ENGINE

9/26/2015 - ATLANTA, GA
FRIDAY 9/18/15 10:40 AM, BACKING OUT OF PARKING SPOT SLOWLY INTO A ROAD. ENGINE SUDDENLY FAILED, ENGINE LIGHT CAME ON, AND THE BRAKES COMPLETELY FAILED. WAS ABLE TO RESTART THE CAR AND PARK IT AGAIN, BUT BRAKES STILL FAILED AND HAD TO USE THE EMERGENCY BRAKE AND THE CURB AND TREE AT CURB TO STOP VEHICLE. TOWED TO ED VOYLES KIA ON PEACHTREE INDUSTRIAL BLVD IN ATLANTA WHO FOUND NO RECORD OF THE INCIDENT IN COMPUTER AND THAT ALL DIAGNOSTICS WERE NORMAL AND THEY COULDN'T REPRODUCE THE PROBLEM, SO THERE WAS NOTHING THEY COULD DO. I SENT THEM THIS LINK WITH OTHERS EXPERIENCING SIMILAR ISSUES AND TOLD REP ABOUT OTHERS' EXPERIENCES:HTTP://WWW.CARCOMPLAINTS.COM/KIA/SORENTO/2012/ENGINE/ENGINE.SHTML. THEN HAD IT TOWED TO COBB COUNTY KIA IN KENNESSAW, GA. THEY MAINTAINED NEGLECT ON OUR PART B/C OIL LEVEL WAS AT 0 (PREVIOUS DEALERSHIP SAW NO PROBLEM HERE), ENGINE HAD MAJOR SLUDGE AND PARTICLES OF METAL IN IT, NEEDED FULL ENGINE REPLACEMENT FOR $6500 DIDN'T MAKE SENSE WITH OUR REGULAR OIL CHANGES AND DIDN'T EXPLAIN THE BRAKE FAILURE, THOUGH REP SAID IT DID. HAD IT TOWED TO AAA CAR CARE PLUS IN MARIETTA. COULD NOT REPRODUCE THE ISSUE AND SAID THE CAR, INCLUDING THE ENGINE, WAS IN GREAT SHAPE, WAS FULL OF ALL FLUIDS. MECHANIC ALSO SAID THAT THERE WERE 0 RECORDS ON COMPUTER AND THAT ONE OF DEALERSHIPS LIKELY WIPED IT COMPLETELY CLEAN. HAVE RENTED A CAR IN MEANTIME BECAUSE MY, MY HUSBAND'S, MY TWO KIDS' AND OTHER DRIVERS AND PEDESTRIANS SAFETY WOULD BE COMPROMISED. OTHER COMMENTS ONLINE MENTION PROBLEM MORE THAN ONCE, SOME ON THE HIGHWAY. ALSO REMEMBERED THAT MY HUSBAND HAD HAD TROUBLE STARTING THE CAR A COUPLE OF MONTHS BACK, WITH NO LIGHTS COMING ON AT ALL. HE GOT THE BATTERY CHECKED OUT, AND HE WAS TOLD IT WAS FINE. WE RELAYED THIS TO THE MECHANICS TOO, BUT THEY SEEMED NOT TO ACKNOWLEDGE THE INFO. WE CANNNOT AND WILL NOT DRIVE THE CAR UNTIL IT'S RESOLVED.

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ENGINE

9/25/2015 - ATLANTA, GA
THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE ENGINE WAS REPLACED, BUT THE FAILURE RECURRED AFTER 10,000 MILES OF BEING DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED FOR A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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ELECTRICAL SYSTEM

9/24/2015 - WAYNESVILLE, OH
CAMERA MALFUNCTIONING. ORIGINALLY TOOK VEHICLE IN WITH CAMERA PROBLEMS IN 09/2013. SERVICE CHECK COULD NOT DUPLICATE PROBLEM. SAID EVERYTHING WAS FINE. HAVE HAD SAME ISSUES WITH CAMERA WORKING AND NOT WORKING OFF AND ON. TOOK IN FOR SERVICE AGAIN FOR SAME ISSUE WITH CAMERA. TOLD AT FIRST BY SERVICE TECH. OUR WARRANTY WAS EXPIRED ON ITEM. MILEAGE ON VEHICLE IS 60,550. INFORMED THEM WE PURCHASED EXTENDED WARRANTY. HAD TO GO HOME AND BRING IN PROOF OF WARRANTY TO SERVICE DEPT. WHICH I DID THEN WAS TOLD I HAD TO TAKE IT TO DEALER WHERE I PURCHASED IT. FOR REPLACEMENT PART. MATT CASTRUSSI IN DAYTON, OHIO (DEALERSHIP CLOSEST TO WHERE I LIVE) WOULD NOT REPLACE PART. HAD TO TAKE IT TO KIA OF DAYTON, OHIO FOR REPLACEMENT PART.

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VISIBILITY/WIPER

9/24/2015 - WAYNESVILLE, OH
CAMERA MALFUNCTIONING. ORIGINALLY TOOK VEHICLE IN WITH CAMERA PROBLEMS IN 09/2013. SERVICE CHECK COULD NOT DUPLICATE PROBLEM. SAID EVERYTHING WAS FINE. HAVE HAD SAME ISSUES WITH CAMERA WORKING AND NOT WORKING OFF AND ON. TOOK IN FOR SERVICE AGAIN FOR SAME ISSUE WITH CAMERA. TOLD AT FIRST BY SERVICE TECH. OUR WARRANTY WAS EXPIRED ON ITEM. MILEAGE ON VEHICLE IS 60,550. INFORMED THEM WE PURCHASED EXTENDED WARRANTY. HAD TO GO HOME AND BRING IN PROOF OF WARRANTY TO SERVICE DEPT. WHICH I DID THEN WAS TOLD I HAD TO TAKE IT TO DEALER WHERE I PURCHASED IT. FOR REPLACEMENT PART. MATT CASTRUSSI IN DAYTON, OHIO (DEALERSHIP CLOSEST TO WHERE I LIVE) WOULD NOT REPLACE PART. HAD TO TAKE IT TO KIA OF DAYTON, OHIO FOR REPLACEMENT PART.

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UNKNOWN OR OTHER

9/24/2015 - WAYNESVILLE, OH
CAMERA MALFUNCTIONING. ORIGINALLY TOOK VEHICLE IN WITH CAMERA PROBLEMS IN 09/2013. SERVICE CHECK COULD NOT DUPLICATE PROBLEM. SAID EVERYTHING WAS FINE. HAVE HAD SAME ISSUES WITH CAMERA WORKING AND NOT WORKING OFF AND ON. TOOK IN FOR SERVICE AGAIN FOR SAME ISSUE WITH CAMERA. TOLD AT FIRST BY SERVICE TECH. OUR WARRANTY WAS EXPIRED ON ITEM. MILEAGE ON VEHICLE IS 60,550. INFORMED THEM WE PURCHASED EXTENDED WARRANTY. HAD TO GO HOME AND BRING IN PROOF OF WARRANTY TO SERVICE DEPT. WHICH I DID THEN WAS TOLD I HAD TO TAKE IT TO DEALER WHERE I PURCHASED IT. FOR REPLACEMENT PART. MATT CASTRUSSI IN DAYTON, OHIO (DEALERSHIP CLOSEST TO WHERE I LIVE) WOULD NOT REPLACE PART. HAD TO TAKE IT TO KIA OF DAYTON, OHIO FOR REPLACEMENT PART.

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ENGINE

9/9/2015 - GORHAM, ME
WHILE DRIVING ON I95 WE BEGAN HEARING A NOISE FROM THE ENGINE. IT WAS FAINT AT FIRST, JUST A PINGING THAT WOULD HAPPEN WHEN WE PUSHED THE ACCELERATOR DOWN. WE JUST HAD AN OIL CHANGE AT 94,000 MILES SO KNEW OUR OIL LEVEL WAS GOOD. THE FAINT NOISE GREW STEADILY LOUDER OVER THE NEXT 30 MINUTES AND WE PULLED OFF THE HIGHWAY AND INTO A SERVICE/GAS STATION. THE MECHANICS CAME OUT WHEN THEY HEARD US PULL UP. THEY KNEW ALMOST IMMEDIATELY THAT IT WAS CATASTROPHIC ENGINE FAILURE AND WOULD NEED MAJOR REPAIRS IF NOT A REBUILD. THE KIA DEALER IS GOING TO CONFIRM TODAY, BUT I BEILEVE THAT IT IS AN ENGINE CONNECTION PIN THAT BROKE. WE WERE TOLD WE WERE LUCKY IT DID NOT BREAK AND PUNCTURE THE ENGINE BLOCK WHILE WE WERE DRIVING.

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