Auto Recalls for Consumers

TOYOTA PRIUS Problems with Exterior Lighting

 
Auto Recalls For Consumers

2012 TOYOTA PRIUS Problems & Complaints

Read complaint(s) filed for the 2012 TOYOTA PRIUS. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2012 TOYOTA PRIUS by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (216 Complaints)
Date reported Dec 14, 2018
Location FREDERICK, MD
Manufacturer Toyota Motor Corporation
Vehicle 2012 TOYOTA PRIUS
Transmission Not Specified
Drivetrain Not Specified
Fuel type Not Specified
Occurences 0
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Exterior Lighting

IN THE PAST YEAR WE HAVE REPLACED MULTIPLE LOW BEAM HALOGEN HEADLIGHTS. ONE WEEK AGO, BOTH BURNED OUT CAUSING A NIGHTTIME SAFETY ISSUE. I RESEARCHED THE LIGHTING ISSUE AND LEARNED THERE IS TSB T-SB-0204-12 FOR HEADLAMP DURABILITY ENHANCEMENT AND A CUSTOMER SUPPORT PROGRAM "ZHB" FOR THIS IDENTICAL PROBLEM. IN THE ZHB PROGRAM, TOYOTA WILL MAKE THE NECESSARY REPAIRS FREE FOR ONLY 2010-2011 PRIUS'. SINCE THE ZHB PROGRAM ONLY SUPPORTS 2010-2011 PRIUS' I CALLED TOYOTA TO REQUEST THIS REPAIR UNDER THAT PROGRAM. AFTER SPEAKING TO A LOCAL TOYOTA DEALER (DARCARS IN FREDERICK MD.) AND THE TOYOTA HQ'S SATISFACTION REP, OUR 2012 IS NOT SUPPORTED BY THE ZHB PROGRAM EVEN THOUGH ITS THE EXACT SAME PROBLEM. LINK 1: HTTPS://ATTACHMENTS.PRIUSCHAT.COM/ATTACHMENT-FILES/2015/10/96257_T-SB-0204-12.PDF LINK 2: HTTPS://WWW.TOYOHEADQUARTERS.COM/THREADS/2010-2012-TOYOTA-PRIUS-HEADLIGHT-DURABILITY-ENHANCEMENT.1074/ THE PROBLEM IS THE HYBRID BATTERY IS CAUSING THE BULBS TO BURN OUR PREMATURELY. A WIRING HARNESS REPLACEMENT FOR BOTH SIDES IS THE REQUIRED CORRECTIVE ACTION.

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