| Complaint | Description |
ENGINE | 8/28/2014 - MIDDLETOWN , NY
THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER STATED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 2,137.
View Details |
TIRES | 8/21/2014 - HOLBROOK, NY
THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE VEHICLE IS EQUIPPED WITH KUHMO SOLUS KL21 TIRES, SIZE P235/65 R17. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE DEFLATED ON THREE OCCASIONS. THE CONTACT WOULD ADD AIR TO THE TIRE, BUT IT WOULD CONTINUE TO DEFLATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MECHANIC REPLACED THE FRONT PASSENGER SIDE TIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE FOR THE TIRE AND VEHICLE WAS 19,481.
View Details |
FUEL/PROPULSION SYSTEM | 8/20/2014 - ROCHESTER, MN
THIS ISSUE SEEMS TO BE WELL DOCUMENTED BY OTHERS ON THE INTERNET. WHEN PUMPING GAS, THE FUEL TANK ACTS LIKE IT IS FULL CAUSING THE GAS PUMP TO SHUT OFF. HOWEVER, THE TANK IS ONLY ABOUT 3/4 FULL. IF YOU ARE PATIENT ENOUGH, YOU CAN EVENTUALLY FILL UP THE TANK BY TRICKLING IN GAS, WAITING A COUPLE OF SECONDS, TRICKLING IN SOME MORE GAS, ETC. THIS APPEARS TO BE A KNOWN PROBLEM BUT HUYNDAI SERVICE CENTERS FAIL TO RECOGNIZE THIS AS AN ISSUE. IT APPEARS THAT SOME INDIVIDUALS HAVE HAD THEIR TANKS REPLACE. 1 COMPLAINT INDICATES THAT THE SERVICE CENTER INDICATED THAT A PIECE CLOSE TO THE FILLER HOSE HAD "MELTED". SOUNDS LIKE IT MAY BE TIME FOR NHTSA TO STEP UP AND DO SOME FURTHER INVESTIGATION.
View Details |
SERVICE BRAKES | 8/13/2014 - MT ZION, IL
I HAD JUST PICKED MY VEHICLE FROM THE DEALER FROM HAVING A 30,000 MILE SERVICE COMPLETED. I LEFT THE DEALERSHIP COMING TO A COMPLETE STOP LEAVING THE PARKING LOT. PROCEEDED TO THE NEXT STOP LIGHT AND CAME TO A COMPLETE STOP. THE NEXT STOP LIGHT TURNED YELLOW AND I WAS APPLYING THE BRAKES. I FELT A POP IN THE BRAKES AND THE PEDDLE WENT DIRECTLY TO THE FLOOR AND THE VEHICLE DID NOT STOP. I COASTED TO THE NEXT AVAILABLE PLACE THAT I COULD PULL OFF, AND LET THE VEHICLE COAST TO A STOP. I CONTACTED THE DEALER AND THEY CAME TO GET THE VEHICLE. I FOLLOWED THE DEALER DRIVER AS HE DROVE THE VEHICLE BACK TO THE DEALERSHIP. ON THE WAY THE COURTESY DRIVER CAME BACK WITH THE MECHANIC. THEY POPPED THE HOOD AND HE CHECKED IT OUT. WHEN WE GOT BACK TO THE DEALERSHIP I ASKED WHAT THE MECHANIC WAS DOING. HE SAID HE THOUGHT SOMETHING MAY NOT HAVE BEEN CONNECTED FROM THE SERVICE, WHICH WAS NOT THE CASE. THEY INFORMED ME THEY WOULD CALL ME IN THE MORNING WITH WHAT THEY FIND. I HAD MY DAUGHTER IN THE VEHICLE AND WE WERE LUCKY THAT IT DIDN'T HAPPEN AT A BUSY INTERSECTION. MY MAIN CONCERN IS KNOWING MY RIGHTS WHEN I DO GET THE VEHICLE AND MY CONCERN THAT AFTER A 30,000 MILE TUNE UP AND A FULL VEHICLE INSPECTION THAT THIS HAPPENED. I AM CONCERNED WITH THE SAFETY OF MYSELF, FAMILY AND FRIENDS IN THIS VEHICLE.
View Details |
VISIBILITY: SUN ROOF ASSEMBLY | 8/11/2014 - WETUMPKA, AL
THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 50 MPH, THE GLASS FROM THE PANORAMIC SUN ROOF SHATTERED. THE CONTACT NOTICED A CIRCULAR HOLE NEAR THE FRONT CENTER SECTION OF THE SUN ROOF. THE REMAINING PORTION OF THE GLASS CREATED A SPIDER WEB IMPRESSION. THERE WERE NO INJURIES AND NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE MANUFACTURER PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 17,740.
View Details |
ELECTRICAL SYSTEM: BATTERY: CABLES | 8/6/2014 - CANAL WINCHESTER, OH
THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED. ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE DEALER. THE MECHANIC STATED THAT THE CABLE CONNECTED FROM THE BATTERY TO THE FUSE BOX WAS INSTALLED INCORRECTLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. UPDATED 10/02/14
View Details |
ENGINE | 7/23/2014 - INGLEWOOD, CA
THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE DEALER STATED THAT THE ENGINE LOCKED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 18,000.
View Details |
FUEL/PROPULSION SYSTEM | 7/22/2014 - TYLER, TX
THE VEHICLE HAS NEVER DISPLAYED CORRECT MPG. THE DIGITAL READ OUT THAT "TELLS" YOU YOUR AVERAGE MILEAGE IS ALWAYS 2 OR 3 MILES OFF THE ACTUAL MPG. I RESET ALL THE SETTINGS EVERY FUEL UP. IT 'TELLS" ME I'M AVERAGING 21 MPG, BUT WHEN I CHECK IT MULTIPLE TIMES IT'S ACTUALLY 18MPG. THE VEHICLE IS SUPPOSED TO GE 21/29 AND I NOW HAVE 15,000 MILES ON THE CAR AND I'VE NEVER GOTTEN MORE THAN 19 IN TOWN OR ABOUT 27 ON THE ROAD AND THOSE ARE FEW AND FAR BETWEEN. YET, THE GAGE IS ALWAY INACCURATE BY 2 TO 3 MPG. I FEEL THAT IS VERY DECEIVING. IF YOU DIDN'T CHECK IT YOURSELF, YOU WOULD THINK IT'S GETTING THE GAS MILEAGE IT'S SUPPOSED TO, BUT THE READOUTS ARE WRONG. I DON'T KNOW IF IT'S DELIBERATE OR A CALLIBRATION ISSUE. I TOOK IT TO THE DEALER, BUT THEY CLAIM EVERYTHING IS FINE. IF I'M SUPPOSED TO FILE THIS COMPLAINT WITH ANOTHER AGENCY, PLEASE LET ME KNOW.
View Details |
SEATS | 7/22/2014 - TYLER, TX
DRIVER'S SEAT WAS TILTING/ROCKING. THEN I REALIZED THE WHOLE UNDERCARRIAGE OF THE DRIVERS SEAT HAD COME APART. I HAD NOTICED A FEW DAYS BEFORE THAT THE SEAT SEEMED TO ROCK A LITTLE GETTING IN AND OUT OF THE CAR, BUT I JUST ASSUMED IT WAS THE GIVE OF THE LEATHER SEATS UPON ENTERING AND EXITING THE CAR.
View Details |
POWER TRAIN | 6/23/2014 - ARBUTUS, MD
WHEN TAKING OFF FROM STOP OR TRAFFIC SIGNAL, MAKING LEFT TURN, VEHICLE REAR END ( SOUNDS LIKE REAR END OR AWD) MAKES THUMPING, SLIPPING, BUMPING NOISE WHICH CAN BE FELT THROUGH OUT VEHICLE. FIRST NOTICED ABOUT 3000 MILES. THOUGHT IT MAY BE A NORMAL CONDITION FOR AN AWD VEHICLE, BUT THE CONDITION HAS PROGRESSIVELY GOTTEN WORSE! TAKEN TO DEALER 2 TIME NOW, THEY STATE THEY CAN NOT FIND ANY PROBLEM, THEY REPLACED THE TRANS FLUID, THE REAR DIFF FLUID, BUT IT IS STILL GETTING WORSE! SERVICE MANAGER WENT FOR RIDE WITH ME AFTER STATING HE COULD NOT FEEL THE CONDITION ON VEHICLE, BUT HE ONLY DROVE VEHICLE IN PARKING LOT OF DEALERSHIP. I TOLD HIM IT HAPPENS WHEN TURNING AT LIGHTS OR STOP SIGNS...HE WAS DRIVING STRAIGHT. ON OUR TEST DRIVE TOGETHER, HE DEFINITELY FELT WHAT I WAS TALKING ABOUT, ASKED HIS SHOP FOREMAN TO GET IN VEHICLE WITH US, HE FELT THE CONDITION AS WELL, BUT SAID HE DID NOT KNOW WHAT IT COULD BE. THEY KEPT VEHICLE FOR 2 DAYS, REPLACED TRANSMISSION FLUID, READ DIFFERENTIAL FLUID AND A FEW OTHER ITEMS, GAVE VEHICLE BACK, AND ASKED ME TO SEE IF DOING THIS HELPED RECTIFY THE PROBLEM.....IT HAS NOT, CONTACTED HYUNDAI, GOT A CLAIM #, AND WAS TOLD TO TAKE VEHICLE TO ANOTHER DEALERSHIP TO HAVE THEM LOOK AT VEHICLE.... VEHICLE CURRENTLY HAS 9000 MILES AND JUST TURNED 1 YEAR OLD SINCE NEW. WE BOUGHT THIS SANTA FE TO REPLACE A 2008 THAT HAD SIMILAR TRANS/AWD ISSUES, THAT LEFT US STRANDED 3 TIMES ON THE SIDE OF I-95 (TRANS & AWD BLEW UP ON US DRIVING TO FLORIDA KEYS ON I-95 AT 70 MPH) IN FALL OF 2012.....AFTER DEALER IN JACKSONVILLE ATTEMPTED REPAIRS FROM FIRST BREAKDOWN. UNFORTUNATELY, FLORIDA DOES NOT SELL AWD VEHICLES, AND APPARENTLY THEY DO NOT KNOW HOW TO FIX THESE THINGS.
View Details |