Auto Recalls for Consumers

VOLKSWAGEN TIGUAN - 2013 VOLKSWAGEN TIGUAN Problems & Complaints

 
Auto Recalls For Consumers
by VOLKSWAGEN

There are 42 complaints filed for the 2013 VOLKSWAGEN TIGUAN

Below is a list of complaints & problems filed against the 2013 VOLKSWAGEN TIGUAN. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2013 VOLKSWAGEN TIGUAN, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (12) Engine (11) Latches Locks Linkages (1) Service Brakes (4) Tires (1)
Electrical System (4) Fuel Propulsion System (6) Parking Brake (1) Steering (6) Unknown Or Other (3)
Electronic Stability Control (2) Fuel System Gasoline (4) Power Train (5) Structure (3) Vehicle Speed Control (3)

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ComplaintDescription

AIR BAGS

8/11/2017 - STAMFORD, CT
OUR VOLKSWAGEN TIGUAN 2013 WAS RECALLED LAST YEAR FOR A FAULTY AIRBAG CLOCK SPRING WHICH, IF IT WENT OUT, CAUSED A LOSS OF THE DRIVERS FRONT AIRBAG AND ALSO USE OF THE HORN. OUR AIRBAG AND HORN FULLY WENT OUT AT THAT TIME, AND WE TOOK THE CAR IN AND HAD THE CLOCK SPRING REPLACED UNDER THE RECALL. NOW, JUST MORE THAN A YEAR LATER, THE EXACT SAME THING HAS HAPPENED -- THE AIRBAG LIGHT HAS COME ON INDICATING THAT THE AIRBAGS ARE OUT, THE HORN DOES NOT WORK NOR DO ANY OF THE ELECTRIC CONTROLS ON THE STEERING WHEEL. WE CALLED OUR LOCAL VW DEALER IN STAMFORD CT ABOUT THIS-- THEY HAVE SAID THEY WILL CHARGE US FOR A DIAGNOSTIC AND THE REPAIR SINCE THE CAR IS CURRENTLY NOT RECALLED, EVEN THOUGH THIS IS THE EXACT SAME PROBLEM THAT WAS ADDRESSED UNDER THE RECALL LAST YEAR. IN ADDITION, THE FIRST AVAILABLE APPOINTMENT THEY ARE OFFERING US IS 30 AUG -- TWO AND A HALF WEEKS FROM TODAY. THEY HAVE SAID WE COULD ALSO BRING THE CAR IN NOW, BUT THAT IT WILL TAKE THEM A WEEK OR MORE TO GET TO IT.

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FUEL/PROPULSION SYSTEM

8/8/2017 - PENSACOLA, FL
HARD STARTING 1ST THING AM.... SEEMS TO RUN OK AFTERWARD. VW SERIVCE TECH SAYS REAR FUEL PUMP AND SENSOR BAD..CAUSING ENGINE SPEED SENSOR TO MALFUNCTION. CAR STALLED ON FWAY TWICE TOO...

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AIR BAGS

7/19/2017 - MADISON, FL
THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THERE WAS NO STEERING FUNCTIONALITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CLOCK SPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE OSTIEN DEALER WHERE IT WAS CONFIRMED THAT THE CLOCK SPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

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AIR BAGS

6/27/2017 - RALEIGH, NC
THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL. AFTERWARDS, WHILE DRIVING, THE CONTACT HEARD A LOUD CLICKING NOISE IN THE STEERING WHEEL. IN ADDITION, THE HORN FAILED TO SOUND AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEITH BMW (5609 CAPITAL BLVD, RALEIGH NC 27616 (844) 261-4301) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL WAS PREVIOUSLY REPAIRED AND THAT THE CONTACT WAS OVER THE WARRANTY MILEAGE. NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 46,000.

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STEERING

6/27/2017 - RALEIGH, NC
THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL. AFTERWARDS, WHILE DRIVING, THE CONTACT HEARD A LOUD CLICKING NOISE IN THE STEERING WHEEL. IN ADDITION, THE HORN FAILED TO SOUND AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEITH BMW (5609 CAPITAL BLVD, RALEIGH NC 27616 (844) 261-4301) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL WAS PREVIOUSLY REPAIRED AND THAT THE CONTACT WAS OVER THE WARRANTY MILEAGE. NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 46,000.

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STEERING

6/20/2017 - MIAMI LAKE, FL
TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHOOK AND VIBRATED. AS THE CONTACT ATTEMPTED TO MAKE A TURN, THE STEERING LOST POWER AND THE STEERING WHEEL AND AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (PALMETTO 57 VOLKSWAGEN IN OPA LOCKA, FLORIDA) WHERE A DIAGNOSTIC TEST WAS PERFORMED. THE DEALER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND REFERRED THE CONTACT TO NHTSA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. PARTS DISTRIBUTION DISCONNECT.

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AIR BAGS

6/20/2017 - MIAMI LAKE, FL
TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHOOK AND VIBRATED. AS THE CONTACT ATTEMPTED TO MAKE A TURN, THE STEERING LOST POWER AND THE STEERING WHEEL AND AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (PALMETTO 57 VOLKSWAGEN IN OPA LOCKA, FLORIDA) WHERE A DIAGNOSTIC TEST WAS PERFORMED. THE DEALER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND REFERRED THE CONTACT TO NHTSA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. PARTS DISTRIBUTION DISCONNECT.

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AIR BAGS

6/6/2017 - HICORKY, NC
THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. AFTER DRIVING 20 MPH, THE DRIVER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PARAMOUNT AUTOMOTIVE GROUP LOCATED AT 1234 S CENTER ST, HICKORY, NC 28602) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

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AIR BAGS

4/26/2017 - BALTIMORE, MD
THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE AIR BAG CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER DID NOT HAVE THE PARTS AVAILABLE. DUE TO THE SAFETY CONCERN, THE CONTACT LEFT THE VEHICLE AT THE DEALER. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE ON APRIL 4, 2017. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL AND THAT THEY WOULD SUBMIT A REQUEST FOR THE VEHICLE; HOWEVER, THEY COULD NOT GUARANTEE A RECALL AND THAT THE VEHICLE WOULD BE SERVICED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,200.

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UNKNOWN OR OTHER

4/9/2017 - NEW ORLEANS, LA
ON APRIL 3, 2017 I NOTICED A SMELL IN MY CAR, AND SUBSEQUENTLY FOUND THAT THE PASSENGER SIDE FLOORING WAS VERY WET. I MADE AN APPOINTMENT AT RAY BRANDT VOLKSWAGEN NEW ORLEANS FOR THE FOLLOWING DAY, ALTHOUGH MY CAR WAS OUTSIDE OF ITS WARRANTY PERIOD. ON APRIL 5, 2017 I ARRIVED AT THE RAY BRANDT VOLKSWAGEN DEALERSHIP TO HAVE MY CAR LOOKED AT. THE LEAK WAS DIAGNOSED AS A CLOGGED SUNROOF DRAIN, WITH THE COST OF $150 TO CLEAR THE DRAIN. I ASKED THE SERVICE TECHNICIAN WHETHER THERE WAS ANY MAINTENANCE THAT COULD HAVE BEEN DONE TO PREVENT THE SIGNIFICANT WATER DAMAGE TO THE INTERIOR OF MY VEHICLE. HE INFORMED ME THAT THE THERE WAS RECOMMENDED MAINTENANCE THAT SHOULD BE DONE AT THE 4 YEAR - 40,000 MILE CHECK (WHICH MY VEHICLE DOES NOT YET QUALIFY FOR). I BELIEVE THIS ISSUE IS A DEFECT WITHIN THE DESIGN OF THE VEHICLE AND CLEAR INSTRUCTIONS REGARDING THIS UNUSUAL MAINTENANCE ISSUE SHOULD HAVE BEEN PROVIDED. IT IS UNCLEAR WHAT CAUSED THIS ISSUE WITH THE DRAIN, BUT IT IS CLEAR THAT VW WAS FULLY AWARE OF THIS PROBLEM AND HAS FAILED TO COMMUNICATE TO NEW OWNERS THE PROBLEM WITH ITS SUNROOF DESIGN AND THE STEPS NEEDED TO PREVENT PROBLEMS, AND SUBSEQUENT DAMAGE TO THE INTERIOR OF THE CAR. TWO VW SERVICE TECHNICIANS INDICATED THE SUNROOF DRAIN PROBABLY HAD BEEN CLOGGED BY PARKING THE CAR UNDER TREES. IF THIS IS INDEED THE CASE, IT WOULD SEEM THAT VW SHOULD CLEARLY WARN ALL NEW CAR BUYERS THAT PARKING UNDER TREES MAY CAUSE SIGNIFICANT DAMAGE TO THEIR VEHICLE ($150 FOR DRAIN CLEANOUT, AND SUBSEQUENT $600 TO DRY THE INTERIOR OF THE CAR TO PREVENT MOLD), AND LOSS OF USE OF THEIR CAR. THE SUNROOF DRAIN DESIGN HAS BEEN AN ISSUE PREVIOUSLY BROUGHT TO VOLKSWAGEN'S ATTENTION: CLASS ACTION LAWSUIT DEWEY VS. VOLKSWAGEN AND CURRENT AUDI RECALL #17V0010000

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