Auto Recalls for Consumers

KIA SORENTO - 2014 KIA SORENTO Problems & Complaints

 
Auto Recalls For Consumers
by Kia Motors Corporation

There are 23 complaints filed for the 2014 KIA SORENTO

Below is a list of complaints & problems filed against the 2014 KIA SORENTO. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2014 KIA SORENTO, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (1) Exterior Lighting (1) Service Brakes (1) Unknown Or Other (1) Visibility (4)
Electrical System (10) Power Train (2) Structure (3) Vehicle Speed Control (1) Wheels (1)
Engine (2) Seats (1) Tires (1)

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ComplaintDescription

SEATS

4/9/2014 - ARCADE, NY
2014 KIA SORRENTO. CONSUMER WRITES IN REGARDS TO THE DRIVER SEAT, ACCELERATOR AND BRAKE PEDAL ISSUES. THE CONSUMER STATED THE VERY LARGE SEATS WERE A PROBLEM FOR HER, AS THEY WERE HARD TO ADJUST. THE DISTANCE BETWEEN THE DRIVER'S SEAT AND THE ACCELERATOR PEDAL, IN THE MOST FORWARD AND HIGHEST SEAT POSITION, WAS SO GREAT, SHE WAS ONLY ABLE TO ENGAGE THE PEDALS WITH HER TOES. THE CONSUMER STATED SHE COULD BARELY SEE THE HOOD AND COULDN'T SEE OR DISTANCE THE FRONT OF THE VEHICLE. THEREFORE, SHE WAS FORCED TO USE BOTH A MANUFACTURER'S VEHICLE SEAT CUSHION AND A THICK CHAIR CUSHION UNDERNEATH THAT, TO BE ABLE TO RAISE HER BODY UP AND CLOSER TO THE DASH. ALSO, THERE WAS AND CONTINUES TO BE A SUBTLE, CHIRPING, RHYTHMIC SOUND COMING FROM THE DRIVER'S SIDE FRONT TIRE OR WHEEL WELL. THE SERVICE TECHNICIAN STATED HE DID NOT HEAR A NOISE. THE TRACTION LIGHT ILLUMINATED. THE CONSUMER DISCOVERED THE TIRES HAD NO TRACTION, AS THEY DID NOT GRIP THE ROAD PROPERLY. SHE WAS INFORMED THE TIRES WERE INFERIOR, SO SHE WAS FORCED TO PURCHASE 4 NEW WINTER TIRES AT A COST OF $ 657.18.

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WHEELS

4/9/2014 - ARCADE, NY
2014 KIA SORRENTO. CONSUMER WRITES IN REGARDS TO THE DRIVER SEAT, ACCELERATOR AND BRAKE PEDAL ISSUES. THE CONSUMER STATED THE VERY LARGE SEATS WERE A PROBLEM FOR HER, AS THEY WERE HARD TO ADJUST. THE DISTANCE BETWEEN THE DRIVER'S SEAT AND THE ACCELERATOR PEDAL, IN THE MOST FORWARD AND HIGHEST SEAT POSITION, WAS SO GREAT, SHE WAS ONLY ABLE TO ENGAGE THE PEDALS WITH HER TOES. THE CONSUMER STATED SHE COULD BARELY SEE THE HOOD AND COULDN'T SEE OR DISTANCE THE FRONT OF THE VEHICLE. THEREFORE, SHE WAS FORCED TO USE BOTH A MANUFACTURER'S VEHICLE SEAT CUSHION AND A THICK CHAIR CUSHION UNDERNEATH THAT, TO BE ABLE TO RAISE HER BODY UP AND CLOSER TO THE DASH. ALSO, THERE WAS AND CONTINUES TO BE A SUBTLE, CHIRPING, RHYTHMIC SOUND COMING FROM THE DRIVER'S SIDE FRONT TIRE OR WHEEL WELL. THE SERVICE TECHNICIAN STATED HE DID NOT HEAR A NOISE. THE TRACTION LIGHT ILLUMINATED. THE CONSUMER DISCOVERED THE TIRES HAD NO TRACTION, AS THEY DID NOT GRIP THE ROAD PROPERLY. SHE WAS INFORMED THE TIRES WERE INFERIOR, SO SHE WAS FORCED TO PURCHASE 4 NEW WINTER TIRES AT A COST OF $ 657.18.

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STRUCTURE

4/9/2014 - ARCADE, NY
2014 KIA SORRENTO. CONSUMER WRITES IN REGARDS TO THE DRIVER SEAT, ACCELERATOR AND BRAKE PEDAL ISSUES. THE CONSUMER STATED THE VERY LARGE SEATS WERE A PROBLEM FOR HER, AS THEY WERE HARD TO ADJUST. THE DISTANCE BETWEEN THE DRIVER'S SEAT AND THE ACCELERATOR PEDAL, IN THE MOST FORWARD AND HIGHEST SEAT POSITION, WAS SO GREAT, SHE WAS ONLY ABLE TO ENGAGE THE PEDALS WITH HER TOES. THE CONSUMER STATED SHE COULD BARELY SEE THE HOOD AND COULDN'T SEE OR DISTANCE THE FRONT OF THE VEHICLE. THEREFORE, SHE WAS FORCED TO USE BOTH A MANUFACTURER'S VEHICLE SEAT CUSHION AND A THICK CHAIR CUSHION UNDERNEATH THAT, TO BE ABLE TO RAISE HER BODY UP AND CLOSER TO THE DASH. ALSO, THERE WAS AND CONTINUES TO BE A SUBTLE, CHIRPING, RHYTHMIC SOUND COMING FROM THE DRIVER'S SIDE FRONT TIRE OR WHEEL WELL. THE SERVICE TECHNICIAN STATED HE DID NOT HEAR A NOISE. THE TRACTION LIGHT ILLUMINATED. THE CONSUMER DISCOVERED THE TIRES HAD NO TRACTION, AS THEY DID NOT GRIP THE ROAD PROPERLY. SHE WAS INFORMED THE TIRES WERE INFERIOR, SO SHE WAS FORCED TO PURCHASE 4 NEW WINTER TIRES AT A COST OF $ 657.18.

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TIRES

4/9/2014 - ARCADE, NY
2014 KIA SORRENTO. CONSUMER WRITES IN REGARDS TO THE DRIVER SEAT, ACCELERATOR AND BRAKE PEDAL ISSUES. THE CONSUMER STATED THE VERY LARGE SEATS WERE A PROBLEM FOR HER, AS THEY WERE HARD TO ADJUST. THE DISTANCE BETWEEN THE DRIVER'S SEAT AND THE ACCELERATOR PEDAL, IN THE MOST FORWARD AND HIGHEST SEAT POSITION, WAS SO GREAT, SHE WAS ONLY ABLE TO ENGAGE THE PEDALS WITH HER TOES. THE CONSUMER STATED SHE COULD BARELY SEE THE HOOD AND COULDN'T SEE OR DISTANCE THE FRONT OF THE VEHICLE. THEREFORE, SHE WAS FORCED TO USE BOTH A MANUFACTURER'S VEHICLE SEAT CUSHION AND A THICK CHAIR CUSHION UNDERNEATH THAT, TO BE ABLE TO RAISE HER BODY UP AND CLOSER TO THE DASH. ALSO, THERE WAS AND CONTINUES TO BE A SUBTLE, CHIRPING, RHYTHMIC SOUND COMING FROM THE DRIVER'S SIDE FRONT TIRE OR WHEEL WELL. THE SERVICE TECHNICIAN STATED HE DID NOT HEAR A NOISE. THE TRACTION LIGHT ILLUMINATED. THE CONSUMER DISCOVERED THE TIRES HAD NO TRACTION, AS THEY DID NOT GRIP THE ROAD PROPERLY. SHE WAS INFORMED THE TIRES WERE INFERIOR, SO SHE WAS FORCED TO PURCHASE 4 NEW WINTER TIRES AT A COST OF $ 657.18.

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ELECTRICAL SYSTEM

4/1/2014 - INDEPENDENCE, MO
TL- THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE NUMBERS ON THE SPEEDOMETER WERE TO SMALL TO READ. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO STANDARDS AND THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 0. THE CURRENT MILEAGE WAS 3,000. RK

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VISIBILITY: REARVIEW MIRRORS/DEVICES: EXTERIOR

3/28/2014 - DADEVILLE, AL
THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, BOTH SIDE MIRRORS INDEPENDENTLY ADJUSTED INWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.

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EXTERIOR LIGHTING

3/11/2014 - NEWARK,, DE
CANNOT READ OR EXTREMELY DIFFICULT TO READ THE SPEEDOMETER IN DAYLIGHT MOST OF THE TIME. WORSE ON BRIGHTER DAYS. MUST TAKE EYES OFF ROAD FOR SEVERAL SECONDS TO FIND NEEDLE TO DETERMINE SPEED. ILLUMINATION IS FINE AT NIGHT OR IN VERY SHADED AREAS (IE GARAGE). SEEMS AS IF INSTRUMENT ILLUMINATION REDUCES BASED ON AMOUNT OF INTERIOR LIGHT, EVEN WITH ILLUMINATION DIAL ON MAX. NOT WEARING SUN GLASSES AND HAVE TRIED MULTIPLE COMBINATIONS OF HEADLIGHT/DTRL IN AN EFFORT TO FIND A WORKABLE SOLUTION. DEALER SERVICE SAYS "WORKING AS DESIGNED". THIS IS A MAJOR SAFETY FLAW AS ONE CANNOT READILY DETERMINE THEIR SPEED WITHOUT TAKING THEIR EYES OFF ROAD FOR TOO LONG A PERIOD OF TIME. IN ITS CURRENT STATE THIS CAR IS UNSAFE TO DRIVE.

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ELECTRICAL SYSTEM

3/11/2014 - NEWARK,, DE
CANNOT READ OR EXTREMELY DIFFICULT TO READ THE SPEEDOMETER IN DAYLIGHT MOST OF THE TIME. WORSE ON BRIGHTER DAYS. MUST TAKE EYES OFF ROAD FOR SEVERAL SECONDS TO FIND NEEDLE TO DETERMINE SPEED. ILLUMINATION IS FINE AT NIGHT OR IN VERY SHADED AREAS (IE GARAGE). SEEMS AS IF INSTRUMENT ILLUMINATION REDUCES BASED ON AMOUNT OF INTERIOR LIGHT, EVEN WITH ILLUMINATION DIAL ON MAX. NOT WEARING SUN GLASSES AND HAVE TRIED MULTIPLE COMBINATIONS OF HEADLIGHT/DTRL IN AN EFFORT TO FIND A WORKABLE SOLUTION. DEALER SERVICE SAYS "WORKING AS DESIGNED". THIS IS A MAJOR SAFETY FLAW AS ONE CANNOT READILY DETERMINE THEIR SPEED WITHOUT TAKING THEIR EYES OFF ROAD FOR TOO LONG A PERIOD OF TIME. IN ITS CURRENT STATE THIS CAR IS UNSAFE TO DRIVE.

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ENGINE

3/10/2014 - GURABO, PR
ON JANUARY 2014, I BOUGHT A KIA SORENTO, 2014. ON THE SAME DAY I NOTICE A STRANGE NOISE ON THE ENGINE. I TOOK THE CAR BACK TO MEDINA AUTO IN CAGUAS, PUERTO RICO (DEALER) AND THEY SAID THAT THE NOISE WAS DUE TO THE GDI MOTOR TYPE. I TOOK THE CAR SEVERAL TIMES BACK THE DEALER, WITH THE SAME FEEDBACK. "THE NOISE IS DUE TO THE GDI MOTOR TYPE". MY WIFE TOO THE CAR BACK TO MEDINA AUTO FOR IT FIRST OIL CHANGE AND I AGAIN ASK TO CHECK THE STRANGE NOISE ON THE ENGINE... THEY IMMEDIATELLY SAID TO HER THATTHE NOISE WAS BECAUCE THE ENGINE TYPE (GDI). THEY CALL MY WIFE TO PICK THE CAR AS IT WAS READY. I WENT WITH MY WIFE TO THE DEALER TO PICKUP THE CAR, BECASUE THAT NOISE WAS NOT RIGHT. WHEN I GET TO THE DEALER, THEY TOLD ME THE SAME THING. THE NOISE IS DUE TO THE GDI ENGINE TYPE. I REQUEST THAT BEFORE I TURN THE CAR ON, A MECH TECHNICIAN BE WITH ME AND THAT HE PERSONALLY CONFIRM THAT THE NOISE WAS THE GDI. WELL THIS TIME THEY FOUND THAT THE ENGINE BLOCK WAS BAD AND IT HAD TO BE REPLACED... IF IT WASN'T FOR ME, THAT I PUSH THEM TO RE-INSPECT THE NOISE, MY WIFE COULD IT BE DRIVING THE CAR AND I WONDERING WHAT COULD IT HAPPEN TO HER.. AFTER REQUESTING THE REPLACEMENT OF THE UNIT WITH A NEW CAR AND SINCE I NOTIFIED SEVERAL TIMES MEDINA AUTO OF THE NOISE, THE DEALER REFUSED TO REPLACE THE CAR WITH A NEW UNIT AND ONLY OFFERS TO FIX THE ENGINE. I AM WRITING TO YOU, BECAUSE THIS IS NOT THE FIRST TIME I AM LISTENING TO THIS SITUATION WITH THE KIA SORENTO 2014. ANY NOSIE FOR THE KIA IN THE ENGINE IS THE GDI... WHAT COULD IT HAPPEN TO MY WIFE AND KIDS IF THE ENGINE STOP RUNNING OR CRANK WHILE MY WIFE WAS DRIVING IT? THERE IS SOMETHING NOT RIGHT WITH THE KIA SORENTO 2014, AND THE DEALERS AND SERVICE DEPARTMENTS ARE FAILING IN IDENTIFY THE SITUATION THAT COULD POTENTIAL CAN CAUSE AN ACCIDENT... EVERY NOISE IN THE ENGINE IS THE GDI FOR KIA, THE DEALERS AND SERVICE DEPARTMENTS.....

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ELECTRICAL SYSTEM

3/4/2014 - IMLAY CITY, MI
THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, A STRONG BURNING ODOR EMITTED INSIDE OF THE VEHICLE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE DRIVER EXITED THE VEHICLE. IN ADDITION, SMALL FLAMES IGNITED FROM THE REAR TRAILER HITCH WIRING HARNESS AND DRIVER'S SIDE TAIL LIGHT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DISCONNECTED THE BATTERY. THE CONTACT STATED THAT THE FAILURE OCCURRED TWENTY DAYS AFTER THE NEW TRAILER HITCH WAS INSTALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

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