Auto Recalls for Consumers

MERCEDES E320 Problems with Service Brakes

 
Auto Recalls For Consumers

2004 MERCEDES E320 Problems & Complaints

Read complaint(s) filed for the 2004 MERCEDES E320. These complaints & problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. You may file your own complaint for the 2004 MERCEDES E320 by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.

Vehicle Information (177 Complaints)
Date reported Aug 22, 2016
Location HOUSTON, TX
Manufacturer Mercedes-Benz USA, LLC.
Vehicle 2004 MERCEDES E320
Transmission Not Specified
Drivetrain Not Specified
Fuel type Not Specified
Occurences 0
Crash involved N
Injuries 0
Deaths 0
Source NHTSA Website
All Complaints
Complaint - Service Brakes

WHILE DRIVING ON THE FREEWAY AT AROUND 60 MPH MY INSTRUMENT MESSAGE DISPLAY SUDDENLY TURNED RED, STARTED BEEPING CONTINUOUSLY, AND DISPLAYED THE MESSAGE "STOP BREAK DEFECTIVE STOP VEHICLE". THE CAR HAD ZERO BREAKS, PUMPING THEM DID NO GOOD, AND I HAD TO IMMEDIATELY PUT ON MY HAZARDS, DOWNSHIFT TO SLOW THE CAR, AND PULL OFF THE FREEWAY AND PARK USING THE EMERGENCY BREAK TO AVOID A POTENTIALLY LIFE THREATENING ACCIDENT. WHILE WAITING FOR HELP I TURNED THE CAR BACK ON AFTER 15 MINUTES AND EVERYTHING APPEARED TO BE WORKING FINE. MY CAR IS SERVICED REGULARLY AND VERY WELL MAINTAINED AND IT GAVE NO INDICATION OF ANY BREAK PROBLEMS PRIOR TO THIS FAILURE. IT HAD A FULL BREAK JOB AT THE MERCEDES BENZ DEALER LESS THEN 30K MILES AGO AND WAS SERVICED FOR ANOTHER ISSUE IN THE LAST 1.5 YEARS. AT NO TIME WERE MY BREAKS MENTIONED AS NEEDING MAINTENANCE. MERCEDES BENZ IS AWARE OF THIS ISSUE, SEE "2004 MERCEDES BENZ E CLASS BRAKE FOUNDATION COMPONENTS TSB (BULLETIN SB-090930)" WHERE IT IS MENTIONED. THIS IS A SERIOUS LIFE THREATENING ISSUE THAT BECAUSE OF THE DESIGN OF THE BREAK SYSTEM IS COMPLETELY UNPREDICTABLE. MY CAR IS NOT WITHIN THE 10 YEAR WARRANTY COVERED IN THE TSB REFERENCED ABOVE. THIS SBC BREAKING SYSTEM SHOULD HAVE NEVER BEEN PERMITTED ON THE ROAD. MERCEDES BENZ REALIZED THE MISTAKE AND DISCONTINUED THE USE OF IT AFTER 3 YEARS DUE TO ALL OF THE ISSUES. ANY CAR WITH THIS SYSTEM IS A TICKING TIME BOMB THAT COULD PUT ANY NUMBER OF LIVES AT RISK WITH ABSOLUTELY NO WARNING. AT LEAST WITH A STANDARD BREAK SYSTEM YOU HAVE SOME CHANCE OF STOPPING THE CAR.

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