Complaints

Uppababy markets their removable padding and fabric as washing machine friendly. Fabric was washed one time in the washer and the sharp Velcro stuck to the back of the fabric, ripping it. Brand new aria v2 car seat!

The latch mechanism on the Mesa car seat does not engage with the base. The latch is stuck and will not budge. The car seat is unable to be used with the base because it is not locked into the seat and posing a risk of ejection. The customer service of UPPABaby has been a constant dead end and they do not want to provide a solution to the issue. This tells me that UPPABaby does not care about the safety of the children riding in their car seats

My uppababy mesa max kept my baby always in a bad position, they sent out a foam to add to the car seat but even with this foam baby was in a position that is a risk of suffocation, baby’s chin was always to her chest, baby would always get red and would drool (she never drooled) when baby cried she always seemed to choke on her saliva when she was in the car seat, never encountered this issues while baby was out of the car seat.

Our son no matter how we try and position him his chin is touching his chest and starts to bubble during our car rides in the mesa max. He also seems to overheat in it and comes out sweaty even with the shortest car ride. We contacted the mfg and they told us he was too big for infant inserts and too small in the bucket itself.. and to wrap a dish towel around the crouch buckle to help keep him push back more. We then met with a company rep who added additional padding in the back of the seat to help position him better. None or these “fixes” really seemed to help in my opinion, as he still screams and bubbles when in this seat.

The uppababy mesa max is causing so many head position problems that the manufacturer has discontinued the product. For current owners they are offering a set of 2 foam pads to help with the problem. 1. If there are so many issues this should be recalled. 2. Car seat safety advocates are always telling moms not to add anything to the seat and now their remedy is to add foam? It feels unsafe. 3. Communication from uppababy about this has not been widespread.

Regarding 2023 Uppababy Mesa MAX car seat. Once my child reached 4 months of age, and 15 pounds, it was appropriate to remove infant insert from car seat. After doing so, the car seats C shape created extreme chin to chest within inability to place fingers under chin. Additionally the sliding (non lockable poostioning) headrest/shoulder harness combo would slide down during car rides or if child stretched in seat, pushing headrest to child’s shoulders causing further slouching from C shape base. During car ride, child appeared discolored and drooling excessively. I pulled over to find what appeared to be my child struggling to breathe due to extreme slouch/chin to chest and headrest slid ALL the way down to newborn positioning. After incident, Fit photos were submitted to manufacture to ensure proper fit and was considered correct by manufacturer. Manufacturer immediately issued full refund. I replaced car seats with Nuna products. Manufacturer now ceasing all production and sales/cancelling processing orders of car seat. Stating the are discontinuing due to “poor sales” instead of multiple safety complaints. If that reasoning were true, they would not be cancelling existing unfilled orders. This car seat is unsafe and should be recalled for other parents unknowingly putting child at risk.

A [XXX] infant was placed in UPPAbaby Mesa Max infant car seat for car seat tolerance testing in the hospital. The parent requested testing due to concerns raised in online reviews by other parents. The infant has no known medical conditions or risk factors for cardio-respiratory compromise. The infant had poor oxygen saturation for greater than 60 seconds along with decreased heart rate for 15-20 seconds. The infant required stimulation to recover. The infant was taken out of the car seat had no further difficulty breathing. Heart rate returned to normal. The infant was placed in a different model car seat and repeat testing was done without incident. The car seat design is noted place the baby’s body in a curved position which is different from the standard position of other infant car seats. This positioning is believed to have caused cardio-respiratory compromise in this infant. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dangerously wobbly. No way to tighten car seat with seat belt. Unclear why it can be sold. I could not even put my kid in it because it was too dangerous.

It is our understanding you experienced an issue with your Uppa Baby Car Seat . needs more additional information from you could provide us regarding the details surrounding your event, as well as supporting documents (pictures, videos etc.) can be scanned, faxed or emailed to our attention. *TP

MY SON WEIGHS 21LBS AND IS 29 INCHES. HE WAS ABLE TO EASILY UNBUCKLE HIS CHEST CLIP IN THE PUPA BABY MESA CAR SEAT. I REACHED OUT TO THE MANUFACTURER AND THEY SAID IT'S ONLY AN AIDE AND NOT REQUIRED FOR SAFETY! I HAVE A VIDEO THAT I WOULD LIKE TO SHARE UPON RESPONSE. *TT *JS *TR