BUICK Complaints

I HAVE A 2001 BUICK REGAL THAT HAS A 3.8 LITRE SUPERCHARGED ENGINE. THIS VEHICLE WAS RECALLED FOR STARTING ON FIRE FROM OIL DRIPPING ONTO THE EXHAUST. I HAD THE RECALL DONE OVER A YEAR AGO. I DROVE THE CAR EVERY DAY. RECENTLY I LEFT THE CAR PARKED FOR TWO DAYS. WHEN I STARTED DRIVING THE CAR TOWARD WORK I NOTICED THAT IT WAS SHUTTERING SLIGHTLY AND AFTER ABOUT FOUR MILES I TURNED AROUND TO HEAD BACK HOME. ON THE WAY BACK I NOTICED A BURNING SMELL AND SMOKE STARTED COMING OUT FROM THE FLOOR NEAR THE SHIFTER. I QUICKLY PULLED INTO A PARKING LOT AND GOT OUT. THE CAR BURST INTO FLAMES AND WAS COMPLETELY DESTROYED. I WAS NOT HURT BUT THE CAR WAS A TOTAL LOSS. I CALLED BUICK TO TELL THEM WHAT HAPPENED. I GOT THEIR CLAIM DEPARTMENT. I TOLD THEM WHAT HAPPENED. THEY ASKED ME IF I WANTED TO FILE A CLAIM. I TOLD THEM I WAS CONCERNED THAT I HAD THE RECALL DONE AND THE CAR BURST INTO FLAMES ANYWAY AND THAT I WANTED SOMEONE TO LOOK AT IT TO DETERMINE IF THE RECALL WAS DONE CORRECTLY OR POSSIBLY THE RECALL DOESN'T WORK. THEY TOLD ME SOMEONE WOULD CALL ME WITHIN 10 DAYS. NO ONE CALLED AND I GOT A LETTER IN THE MAIL SAYING THEY WERE NOT LIABLE AFTER TWO YEARS AFTER THE PURCHASE OF THE CAR. MY CONCERN IS THAT THE RECALL DOES NOT WORK, THAT NO ONE EVER CAME TO LOOK AT THE CAR AND THE DISMISSED ME WITHOUT TAKING ME SERIOUSLY AT ALL. THE CAR WAS IN PERFECT DRIVING SHAPE AND HAD NO PREVIOUS PROBLEMS. I TOLD BUICK THAT I WAS CONCERNED THAT IF THE RECALL DOESN'T WORK PEOPLE COULD BE KILLED (I WAS LESS THAN 100 FEET FROM THE CAR WHEN IT BURST INTO FLAMES). THE ENTIRE CAR WAS BURNT DOWN TO BARE METAL EXCEPT THE ENGINE WHICH LOOKED NEW. THE OWNER OF THE TOW YARD SAID HE HAD NEVER SEEN A CAR BURN THAT WAY UNLESS THE OWNER TRIED TO BURN IT OR THE EXHAUST SET THE BOTTOM OF THE CAR ON FIRE. BUICK EXCEPTS NO RESPONSIBILITY FOR THIS AND THEY DID NOT CARE ENOUGH TO LOOK AT THE CAR THE ENSURE THE RECALL WORKED OR THAT OTHER PEOPLE DO NOT GET HURT IF IT FAILS. *TR

I WAS DRIVING AND HEARD A LOUD POP LOOKED BACK AND REALIZED THERE WAS A HOLE IN MY REAR WINDSHIELD, PULLED OVER TO SEE WHAT HAPPENED THERE WAS NO BRICK ROCK OR ANY OTHER OBJECT IN THE BACK SEAT AND NOTICED THE WINDSHIELD WAS BLOWN OUTWARD AND IT WAS ALMOST DEAD CENTER OF THE WINDSHIELD. *TR

I OWN A 2007 BUICK LUCERNE. SINCE I RETIRED THE CAR WOULD SIT IN THE GARAGE FOR A FEW DAYS WHEREUPON IT WOULD GO DEAD. I CALLED ONSTAR AND HAD THE CAR JUMP STARTED BUT IT KEPT HAPPENING. SO THE DEALER FINALLY TOOK IT IN AND TESTED THE DRAW. THEY FOUND A DEFECTIVE ONSTAR MODULE AND ANOTHER MODULE CONNECTED TO THE DOOR AND LIGHTS THAT WERE BAD. IT HAS BEEN FIXED AND SO FAR SO GOOD UNTIL TODAY WHEN I WAS DRIVING DOWN THE ROAD AND IT JUST STOPPED DEAD. SO I DO NOT KNOW THE OUTCOME OF THIS FAILURE YET. THE ONLY PROBLEM BEING IT IS NOW 2,000 MILES OUT OF WARRANTY. *TR

TL* THE CONTACT OWNS A 2003 BUICK CENTURY. THE CONTACT STATED THAT WHEN USING THE WINDSHIELD WIPERS IN INCLEMENT WEATHER THEY WOULD NOT OPERATE PROPERLY AND WOULD REMAIN ON ONE SIDE. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED HIM THAT HE WOULD NEED TO HAVE THEM TIGHTENED. THE WINDSHIELD WIPERS WERE REPAIRED BUT THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. UPDATED 2/22/11 *CN UPDATED 04/22/11*JB

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AND LOWERING THE REAR POWER WINDOWS, THE VEHICLE EXHIBITED AN UNUSUALLY LOUD NOISE. THE CONTACT MENTIONED THAT THE NOISE WAS SO LOUD THAT IT NEARLY BURST HIS EAR DRUMS. THE VEHICLE WAS TAKEN TO THE DEALER YET THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE DEALER ADVISED THE CONTACT NOT TO LOWER THE WINDOWS. THE MANUFACTURER WAS CONTACTED AND THEY DID NOT HAVE ANY COMPLAINTS IN REGARDS TO THE SPECIFIC FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,400. UPDATED 2/23/11 *CN UPDATED 02/28/11

TL*THE CONTACT OWNS A 2007 BUICK RENDEZVOUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE LEFT TURN SIGNAL SUDDENLY ACTIVATED. THE CONTACT MANUALLY DEACTIVATED THE FAULTY TURN SIGNAL AND CONTINUED NORMALLY. THE FAILURE WOULD OCCUR WITH EITHER THE LEFT TURN SIGNAL OR RIGHT TURN SIGNAL AT ANY SPEED BEING DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER SIX TIMES FOR THE FAILURE; HOWEVER, THEY WERE UNABLE TO LOCATE THE PROBLEM. THE MANUFACTURER OFFERED AN EXTENSION TO THE SERVICE WARRANTY DUE TO THE MALFUNCTION DEFECT. THE FAILURE MILEAGE WAS 9,671. UPDATED 3/11/11 *CN UPDATED 03/16/11

TL*THE CONTACT OWNS A 2000 BUICK REGAL. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH, THE ENGINE SUDDENLY STALLED WITH THE LOSS OF POWER STEERING. THERE WAS NO PRIOR WARNING. THE ENGINE RESTARTED AND THE POWER STEERING BEGAN TO FUNCTION NORMALLY. THE FAILURES CONTINUOUSLY OCCURRED. THE CATALYTIC CONVERTER WAS REPLACED TWICE BY THE DEALER. ALSO, THE FUEL PUMP HAD BEEN REPLACED BY AN INDEPENDENT MECHANIC. THE FAILURES PERSISTED AFTER THE REPAIRS WERE PERFORMED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE RECENT FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE.

3 TIMES IN PAST MONTH LOW BEAMS HEADLIGHTS WENT OFF FOR 1-2 MINUTES AND THEN CAME BACK ON. HIGH BEAMS WORK. *TR

MY 2002 BUICK RENDEZVOUS HAD COMPLETE BRAKE FAILURE A FEW MONTHS AGO. LUCKILY I WAS ONLY TRAVELING ABOUT 10 MILES AN HOUR AND WAS WITHIN A MILE OF HOME. THE BRAKE LINE HAD RUSTED OUT. THIS CAR WAS STORED IN A GARAGE WHEN NOT DRIVEN AND HAS BEEN IN FLORIDA FOR TWO YEARS. THE BUICK DEALERSHIP IMPLIED THAT THIS IS JUST COMMON WEAR AND TEAR. THERE WAS NO WARNING, AND NO REPAIR SHOP THAT DID WORK ON THE CAR EVER INDICATED THIS RUSTING OF THE BRAKE LINE WAS HAPPENING. CAR HAD ABOUT 100,000 MILES ON IT. I HAVE ALSO BEEN THROUGH THREE CONTROL MODULES, LUCKILY COVERED UNDER WARRANTY. ALSO, BECAUSE I GOT AN EXTENDED WARRANTY AT TIME OF PURCHASE, THE AIR CONDITIONING, THE HEAD GASKET AND VARIOUS OTHER PROBLEMS WERE COVERED. THIS 2002 MODEL DEFINITELY HAS SOME SPECIFIC AND EXPENSIVE AND DANGEROUS PROBLEMS. LATELY, IT'S CALMED DOWN. GREAT CAR FOR COMFORT, AND ROOMY FOR CARRYING HOUSEHOLD ITEMS. TOO BAD TOYOTA DIDN'T MAKE IT. *TR

PURCHASED 2010 BUICK ENCLAVE JUNE 26, 2010. THIS VEHICLE IS EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES WHICH RUN $270 + PER TIRE. AT 9700 MILES A REAR TIRE WENT FLAT DUE TO A PUNCTURE IN THE OUTSIDE RIM. AT 9980 MILES THE OTHER REAR TIRE WENT FLAT (JAN 5 2011). HAD TO PUT THE 100 MILE SPARE TIRE ON 2ND FLAT BECAUSE THESE TIRES WERE OUT OF STOCK IN SE MICHIGAN AND EXPECTED DELIVERY DATE WAS 1/21/2011. WENT TO DEALER (SELLERS IN FARMINGTON HILLS) AND THEY LOCATED 1 TIRE AND REPLACED IT ON 1/6 WITH ANOTHER MICHELIN/ ORIGINAL TIRES. NEVER HAD THIS HAPPEN TO ME BEFORE AND DIDN'T HIT ANY POT HOLES ETC. SINCE I HAD PURCHASED AN INSURANCE POLICY ON TIRES AND RIMS THESE WERE REPLACED FREE OF CHARGE. HOWEVER, ON THE 2ND INCIDENT I BELIEVE BECAUSE OF THE TIMING BEING SO CLOSE TO THE FIRST TIRE ISSUE, SELLERS HAD TO PUT SOMETHING IN THE DESCRIPTION TO GET THE INSURANCE TO COVER THE TIRE. THEY ASKED ME IF IT WAS OK TO PUT IN THAT I HIT A POT HOLE WHICH I AGREED TO HOWEVER WHEN I GOT THE INVOICE IT SAID I HAD HIT A LARGE POT HOLE. SINCE THIS DID NOT SET WELL WITH ME I WENT ON LINE THIS WEEKEND TO FIND WHAT OTHERS ARE SAYING OR EXPERIENCING. THERE ARE ALOT OF REPORTS OUT THERE ON THE INTERNET ABOUT THIS TIRE AND ITS PROBLEMS. I DO NOT FEEL COMFORTABLE TAKING THIS CAR LONG DISTANCES. AS FAR AS ANY OTHER TIRES GOING I WILL INSIST THAT THEY BE REPLACED WITH ANY BRAND. I SAW ONE CASE WHERE THE PERSON LOST CONTROL OF THE CAR IN A BLOW OUT LUCKILY HE WAS OK. THESE TIRES DO NOT DO WELL ON SNOW EITHER. PLEASE INVESTIGATE. *TR