CADILLAC Complaints

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GARCIA CADILLAC IN ALBUQUERQUE, NEW MEXICO) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. .UPDATED 11/09/17 *BF UPDATED 11/13/2017*JS

I'VE NOTICED MY VEHICLE ALWAYS BEING OUT OF BALANCE, SO NATURALLY I FIRST ALIGNED AND BALANCED THE TIRES AT A REPUTABLE SHOP. THE FIRST DAY IT DROVE LIKE A DREAM, BUT AFTER THAT THE VIBRATION CAME BACK. EVER SINCE THEN IVE BOUGHT NEW TIRES, BRAKES, BALANCED THE WHEELS 4 TIMES WITHIN A YEAR AND ONCE AT THE DEALERSHIP(ED MORSE CADILLAC SAWGRASS) WHICH WAS A ROAD FORCE BALANCE AND NOONE SEEMS TO KNOW THE PROBLEM. MY VEHICLE HAS 45K MILES ON IT AND THE SUSPENSION INCLUDING THE RIMS ARE OEM. ITS FRUSTRATING TO DRIVE A VEHICLE THAT COSTS $75000 TO DRIVE HORRIBLY. THIS CONCERNS ME WITH THE INTEGRITY OF THE VEHICLE. THIS POSES A DANGER IF ITS A PROBLEM THAT MAY ESCALATE TO SOMETHING ELSE THAT NOONE KNOWS INCLUDING THE "GREAT" MECHANICS AT THE DEALERSHIP.

2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS

UNABLE TO ANSWER AN INCOMING CALL WHEN CONNECTED BY BLUETOOTH: 1.PHONE RINGS THROUGH VEHICLE SPEAKERS (NORMAL) 2.AFTER 2 ' 8 SECONDS THE AUDIBLE, 'YOU HAVE AN INCOMING CALL' IS HEARD. (NORMAL) 3.IF THE CALL HASN'T BEEN ANSWERED AFTER SEVERAL SECONDS, THE SECOND PROMPT 'TO ANSWER A CALL, PUSH YOUR HANDS-FREE CALLING BUTTON' IS PLAYED. 4.FAILURE: NO 'ACCEPT | REJECT' DIALOG IS DISPLAYED WHILE THE PHONE CONTINUES TO RING. PLEASE NOTE: AN INCOMING CALL CANNOT BE ANSWERED BY BUTTON-PRESS OR SCREEN SELECTION UNTIL THE 'ACCEPT | REJECT' DIALOG IS DISPLAYED ON SCREEN. THIS BEHAVIOR IS VERY INTERMITTENT BUT IS MORE LIKELY AFTER USING GPS GUIDANCE FOR AN EXTENDED PERIOD. THIS APPEARS TO BE AN INFOTAINMENT SYSTEM FAILURE THAT CAN OCCUR DURING ANY DRIVING SITUATION. THE VEHICLE IS THE 2015 CTS-V COUPE. THIS IS RELEVANT BECAUSE THIS MODEL HAS THE PRE CUE INFOTAINMENT SYSTEM. OTHER 2015 CTS AND CTS-V FOUR DOORS HAVE THE CUE SYSTEM. I HAVE HAD THIS PROBLEM FROM THE FIRST MONTH OF OWNERSHIP. ANOTHER VEHICLE OWNER HAS THE EXACT SAME PROBLEM. IT FAILS WITH MY IPHONE 5S AND SE; IT FAILS WITH THE OTHER OWNER'S ANDROID PHONE.

THE COMPUTER ON THE DASH THAT CONTROLLS THE BACK UP CAM RADIO ETC. HAS BEEN REPLACED WHILE UNDER WARRANTY BEGAN CRACKING FOR NO APPARENT REASON. CADILLAC WILL NOT REPLACE THE PART AND CANNOT GUARANTEE THE PART WILL NOT FAIL A 3RD TIME. TOLD MANY PEOPLE HAVE THIS PROBLEM.

VEHICLE'S TRANSMISSION LURCHES AND SLIPS OUT OF GEAR IN COAST CONDITIONS; DURING TURNS AND IN INTERSECTIONS.

TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE HEADLIGHTS WERE RETAINING WATER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A CADILLAC DEALER. THE VEHICLE WAS THEN TAKEN TO SONIC AUTOMOTIVE CADILLAC OF SOUTH CHARLOTTE (10725 PINEVILLE RD, PINEVILLE, NC 28134, PHONE NUMBER (704) 900-2252) WHERE IT WAS DIAGNOSED THAT WATER WAS GETTING INTO THE HEADLIGHTS AND NEEDED TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE "SERVICE STABILITY SYSTEM" AND THE "STABILITY SYSTEM OFF" MESSAGES DISPLAYED WITHOUT WARNING. UPON ACCELERATION, THE FRONT WHEELS SEIZED. AN UNKNOWN LOCAL CADILLAC DEALER OF LAS VEGAS, NEVADA WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 70,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CLAUDE NOLAN CADILLAC, 4700 SOUTHSIDE BLVD, JACKSONVILLE, FL 32216) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-458-8006, BUT THERE WAS NO RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. WHILE THE VEHICLE WAS PARKED, IT FAILED TO START WITHOUT WARNING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO COURTESY CHEVROLET OF SAN DIEGO (750 CAMINO DEL RIO NORTH, SAN DIEGO, CA 92108, PHONE NUMBER: (619) 297-4321) WHERE IT WAS DIAGNOSED THAT THE MAIN ELECTRICAL FUSE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT ASSOCIATED WITH THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.