MERCURY Complaints

2000 MERCURY MOUNTAINEER WITH A RECALL FOR SPEED CONTROL. CONSUMER STATED THAT SHE RECEIVED THE RECALL IN AUGUST OF 2007 AND THE VEHICLE HAS YET TO BE REPAIRED. *KB THE DEALER DISCONNECTED THE CRUISE CONTROL. *JB

TL*THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT HER VEHICLE WAS REPAIRED UNDER THE RECALL FOR THE SUSPENSION:FRONT:SPRINGS:COIL SPRINGS. CURRENTLY, SHE IS EXPERIENCING ISSUES WITH THE REAR COIL SPRING AND BELIEVES A RECALL SHOULD BE AVAILABLE. THE CONTACT HAS TO PAY FOR THE REPAIR. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 56,425.

TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. WITHIN A MONTH OF RECEIVING THE NOTICE, HE TOOK THE VEHICLE TO THE DEALER. A MECHANIC INSPECTED THE VEHICLE AND STATED THAT IT WAS NOT INCLUDED IN THE RECALL AND NO REPAIRS WERE MADE. IN FEBRUARY OF 2008, A SECOND RECALL NOTICE WAS RECEIVED FOR THE SAME FAILURE. THE NOTICE STATED THAT THE VEHICLE MAY HAVE BEEN PREVIOUSLY REPAIRED AT A FORD DEALER, AND THE PART IT WAS REPAIRED WITH WAS DEFECTIVE. THE NOTICE FURTHER ADVISED HIM TO BRING THE VEHICLE TO THE DEALER FOR REPAIR. THE CONTACT CALLED FORD AND THEY CONFIRMED THAT THE RECALL DID APPLY TO HIS VEHICLE. IN ADDITION, THE DEALER CHARGED FORD FOR THE REPAIR EVEN THOUGH IT WAS NEVER PERFORMED. THE MANUFACTURER STATED THAT THEY WOULD CALL HIM BACK WITH INFORMATION ON WHAT TO DO NEXT, BUT HE HAS NOT YET HEARD FROM FORD. THE VEHICLE HAS NOT BEEN REPAIRED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 168,000. UPDATED 04/25/08 *BF

TL*THE CONTACT OWNS A 1995 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE VEHICLE SPEED CONTROL. SEVERAL DEALERS HAVE INFORMED HIM THAT THE PARTS FOR THE REPAIR ARE UNAVAILABLE. HE HAS EXPERIENCED THE FOLLOWING FAILURES WITH HIS VEHICLE: THE SERPENTINE BELT, BRAKE ROTORS, FRONT PASSENGER SIDE STRUT, AND ODOMETER. THE MILEAGE INFORMATION AND RECALL NUMBER WERE UNKNOWN.

TL*THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT FOUND A PIECE OF COIL SPRING ON THE FLOOR OF HIS GARAGE. HE TOOK HIS VEHICLE TO THE DEALER FOR INSPECTION AND WAS INFORMED THAT BOTH REAR SPRINGS FAILED. THE EDGE OF THE PASSENGER SIDE SPRING WAS TOUCHING THE TIRE. BOTH COIL SPRINGS WERE REPLACED BECAUSE THE RECALLS WERE FOR THE FRONT COIL SPRINGS, NOT THE REAR. THE CONTACT BELIEVES THAT THE REAR SPRINGS SHOULD BE RECALLED AS WELL. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 43,000. UPDATED 4/7/08 *CN UPDATED 04/07/08 *TR

TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. THE VEHICLE SPEED CONTROL SWITCH WAS DISCONNECTED ON SEPTEMBER 10, 2007. THE DEALER STATED ON THREE OCCASIONS THAT THE PART FOR THE REPAIR WOULD BE AVAILABLE. MORE RECENTLY, THE DEALER STATED THAT THEY DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 93,045. UPDATE 04-02-08 *BF

ON MARCH 15TH, 2008 WE PROCEEDED TO ENTER OUR VEHICLE A 2002 MERCURY SABLE, UPON PUTTING THE VEHICLE IN REVERSE, THE FRONT DRIVER SIDE SUSPENSION COIL BUSTED OUR TIRE. LUCKILY NO ONE WAS HURT. I CALLED THE DEALERSHIP AFTER FINDING THIS WEBSITE OF THE SAME COMPLAINTS. AFTER A FEW WRONG NUMBERS I GOT A HOLD OF THE RECALL DEPARTMENT AND SO FAR THERE AREN'T ANY RECALLS ON THIS ISSUE. I WOULD LIKE TO SEE SOMETHING DONE ABOUT THIS, BECAUSE IF WE WERE EN ROUTE SOMEWHERE WHEN THIS HAPPENED, THERE VERY WELL COULD HAVE CAUSED AN ACCIDENT. *TR

RAIN WATER LEAKS THROUGH THE HEATER INTO THE AUTO ON PASSENGER SIDE. THERE IS A TSB BUT ONLY FOR 3 MODEL YEARS. ALL OTHER MODEL YEARS ARE EXCLUDED. HOWEVER FMC SELLS THE PART TO REPLACE THE PART THAT IS DEFECTIVE FOR THE OMITTED MODEL YEARS. *TR

ENGINE HESITATION, LOSS OF POWER, SURGING AND STALLING LEADING TO NEAR MISSES IN TRAFFIC ,AT STOP LIGHTS & WHILE TURNING A CORNER. FORD AND THEIR DEALERS CLAIM THAT THEIR RECALL # 04V421000 HAS EXPIRED AND DOES NOT APPLY. *TR

TL*THE CONTACT OWNS A 1997 MERCURY TRACER. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER AND THE CONTACT PULLED TO THE SIDE OF THE ROAD. HE LIFTED THE HOOD AND NOTICED FLAMES COMING FROM THE ENGINE. HE EXTINGUISHED THE FIRE AND HAD THE VEHICLE TOWED TO A JUNKYARD. THE CONTACT LATER SOLD THE VEHICLE TO THE JUNKYARD FOR $100. THE DEALER STATED THAT BECAUSE HE NO LONGER OWNED THE VEHICLE, THEY COULD NOT INVESTIGATE THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 78,000. UPDATED 04/16/08 *BF UPDATED 04/16/08 *TR