Waymo LLC is recalling certain 5th Generation Automated Driving Systems with software versions

May 12, 2025 — Recall Campaign #25E034000

Waymo LLC (Waymo) is recalling certain 5th Generation Automated Driving Systems (ADS) with software versions released prior to the November 7, 2024 software release. The software may cause the vehicles to collide with certain roadway barriers, such as chains and gates.

The recall was influenced by the Office of Defects Investigation with about 1,212 units affected.

See recall notice

NHTSA Safety Recall Notice

25E034000

Manufacturer:	Waymo LLC
Recall date:	May 12, 2025
NHTSA Campaign #:	25E034000
Units affected:	1,212

Description:: Waymo LLC (Waymo) is recalling certain 5th Generation Automated Driving Systems (ADS) with software versions released prior to the November 7, 2024 software release. The software may cause the vehicles to collide with certain roadway barriers, such as chains and gates.
Consequeces:: A vehicle that crashes into chains, gates, or other gate-like roadway barriers increases the risk of injury.
Corrective action:: Waymo has updated the ADS software, free of charge. All affected vehicles were repaired by December 26, 2024.
Notes:: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affects the following:

WAYMO 5TH GENERATION ADS

0 WAYMO 5TH GENERATION ADS Complaints
Autonomous Vehicle Safety Complaint My family ordered a Waymo from the Phoenix airport. There were five passengers, including two children and two elderly adults, as well as luggage. One passenger sat in the driver’s seat. The vehicle accepted us and began driving without providing any warning that we were violating a passenger or seating policy. Several minutes into the trip, Waymo detected the violation and pulled over in an isolated parking lot with no safe pedestrian access to the airport or another pickup location. We were told to exit and arrange alternate transportation. However, Uber/Lyft/Waymo could not pick us up from that location. Despite approximately 110°F heat, two children, two elderly passengers, and our luggage, Waymo support refused our repeated requests to simply return us to the airport or move us to a safe pickup location because we had violated their policy. I ultimately had to walk to a nearby police station, where a police officer drove me back to the airport to get help. I understand Waymo’s passenger policies, but the vehicle should never have begun the trip if it detected too many passengers or someone in the driver’s seat. More importantly, passengers should never be stranded in an unsafe or inaccessible location because of a policy violation. I am reporting this because I believe Waymo needs safeguards requiring the vehicle to either refuse to begin the trip or, if a violation is discovered after departure, transport passengers to the nearest safe and accessible location. This incident created an unnecessary and potentially dangerous situation for our family.;