Vehicle & Related Complaints

Updated: - Consumer Automotive Complaints – All safety-related defect complaints received by NHTSA since January 1, 1995. Find your vehicle below and see what complaints have been previously filed with the NHTSA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2018 HONDA ACCORD
    - Pompton Lakes, NJ

    The car hesitates upon acceleration and when it “misses” enough it will flash the engine on the dashboard, and not allow any further acceleration, going into “limp mode”. All the safety controls error on the message center and dashboard warnings all come on, even though it’s only the acceleration/transmission that’s affected. Not sure if it’s fuel injectors or a computer issue, but it’s absolutely dangerous upon entering a highway and hoping to not have system failures, that result in limp mode. I’ve been carrying a 10 mm socket for disconnecting the battery and rebooting the system, when needed. It only helps for a short while.

    Source: NHTSA WEB SITE
  • 2026 SUBARU FORESTER
    - Portland, OR

    The air-conditioning/HVAC system repeatedly failed to cool and blew hot air. The vehicle was leased new on [XXX]; warm air returned within about two days. During a [XXX] round trip between Portland and Springfield, Oregon, hot weather and HOT AIR from the HVAC left our two-year-old child red, hot to the touch and breathing rapidly. We were sweating profusely. We considered taking her to the hospital and feared a longer trip would make the situation more dire. There was no crash, fire, hospital visit or medical treatment. These are observed heat-related symptoms, not a diagnosed condition. Dealer records later revealed a compressor failure and replacement before delivery. RO [XXX] opened June 18 at 22 miles; the technician documented a major leak through the compressor and replacement before June 23 delivery. The vehicle returned July 13 at 564 miles for continued cooling failure (RO [XXX]). That is the service-intake mileage, not a verified mileage for the trip. The dealer reported further compressor work in August and an evaporator replacement. On August 25 the service manager reported that a leak remained and a hose was on backorder. Subaru's August 19 email confirmed coordination with dealer management on the evaporator repair. On September 2 the hose ETA was mid-October. The vehicle remains with the dealer and can be inspected; availability of removed parts is unknown. We have no confirmed independent contamination diagnosis. Repeated cooling failures exposed a young child to significant cabin heat and observable physical symptoms. Please investigate the recurring HVAC failure and whether the original compressor failure and subsequent repairs left a continuing defect. Incident date is approximate; the trip spanned [XXX]. No police report was filed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    Source: NHTSA WEB SITE
  • 2026 KEYSTONE COUGAR
    - Easton, PA

    Brand new travel trailer delivered from the factory with damaged brake electrical connector to the ABS Module. This resulted in an immediate and total loss of trailer braking capability while towing the vehicle, creating an extreme safety hazard and increased stopping distances on public roads. I was able to reach my destination with extreme caution and upon investigation I found the clip that’s supposed to keep the connector securely in place, completely severed and the entire harness loose and disconnected.

    Source: NHTSA WEB SITE
  • 2019 RAM 3500
    - Hughson, CA

    On [XXX], I was involved in a serious collision while operating a 2019 Ram 3500 Laramie Crew Cab dually in California. I was traveling westbound when another vehicle traveling northbound failed to stop at a posted stop sign and entered my path. I applied my brakes but was unable to avoid colliding with the passenger side of the other vehicle. Following the collision, both vehicles left the roadway and entered an orchard. My truck sustained extensive damage and was subsequently declared a total loss. Despite the severity of the collision, none of the airbags deployed. I am concerned that the supplemental restraint system may not have operated as designed, potentially increasing my risk of injury. I sought medical evaluation at an emergency department the following day. I also maintained a paid subscription to the vehicle's connected emergency assistance services. I expected the vehicle to initiate an automatic emergency notification following a serious collision, but to my knowledge, no automatic emergency call was initiated. I did not manually activate the SOS button. I am concerned that the automatic collision notification system may not have functioned as intended, potentially delaying emergency assistance. Whether the impact met the manufacturer's airbag deployment thresholds, and whether the vehicle was equipped and configured to initiate automatic emergency assistance under these circumstances, remains UNKNOWN. The vehicle is currently at a collision repair facility and has been requested to be preserved for independent inspection. The vehicle has been evaluated for collision damage, but no independent technical examination has yet confirmed or ruled out a defect in the supplemental restraint system or emergency notification system. Whether any relevant diagnostic trouble codes, warning messages, or stored crash data exist is UNKNOWN. No pre-collision warning symptoms have been established. I request that NHTSA investigate whether the airbag no INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT

    Source: NHTSA WEB SITE
  • 2019 BMW X1
    - New York, NY

    On [XXX] at approximately [XXX], I was driving my 2019 BMW X1 northbound on the [XXX] in Manhattan at a steady highway speed when the powered rear liftgate unexpectedly opened approximately halfway without any intentional activation. The key fob was stationary in the center cupholder. I did not activate any liftgate controls. I became aware of the opening after hearing wind noise and another motorist honking. A folding cart and a child’s travel car seat fell from the cargo area onto the highway. I subsequently returned and recovered both items near the concrete median. The cart sustained substantial damage. I did not witness a collision and am unaware of any third-party injury or property damage. I reported the incident to BMW North America, which advised that the matter was being escalated. The cause of the malfunction has not yet been determined. I am concerned that the powered liftgate was able to open while the vehicle was traveling at highway speed, creating a serious roadway hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    Source: NHTSA WEB SITE
  • 2020 RAM 1500
    - Waterloo, IA

    The HVAC heater core assembly failed internally. The machic mentioned that this componet is "going out" in these vehicals. He refered me to the dealership. This should be a recall. I was put at severe risk because the the vehicle had a sudden, severe loss of forward visibility while in motion. The failure caused an oily, chemical mist of ethylene glycol coolant to spray out of the defroster vents directly onto the windshield. This film could not be cleared by windshield wipers or standard defogging functions or whiping the windshield internally. It smeared across the glass, causing catastrophic blinding glare from oncoming headlights and traffic, creating an immediate and extreme risk of a collision. Simultaneously, the failure flooded the sealed cabin with toxic, atomized antifreeze fumes. Inhaling these chemical vapors caused immediate, acute coughing and dizziness while I was actively driving, physically impairing my ability to safely operate and control the vehicle and drastically increasing the risk of a collision Also, it was raining and I couldn't roll the windows down. Yes, the defect and cabin contamination were diagnosed by Priority One in Waterloo, IA No, the component has not been inspected by the manufacturer, police or insurance. There were no warning sign or dash light indicators.

    Source: NHTSA WEB SITE
  • 2021 JEEP WRANGLER
    - Saltville, VA

    I was driving on interstate going 75 mph in the passing lane when my steering wheel locked completely up. My car started drifting to the right, but I was unable to turn the steering wheel. I almost hit the guardrail. The car is now being towed to Jeep dealership for fixing of the active recall.

    Source: NHTSA WEB SITE
  • 2024 SUBARU CROSSTREK
    - Pasco, WA

    Car was driving at highway speed when I noticed that the car was shifting. Started driving up the hill and then a loud clanking noise started. Pulled over and put the car in park only then did the oil pressure light come on. Metal shavings were found in the oil. The number 3 rod bearing broke cause catastrophic engine failure. Mechanic inspected the pictures of the other rod bearings, the main bearing and the crankshaft and there was no damage. A mechanic at a Subaru dealership confirmed that the number 3 rod bearing is a known issue.

    Source: NHTSA WEB SITE
  • 2021 NISSAN MURANO
    - San Diego, CA

    ?Component: Suspension: Front: Control Arm ?Incident Description: State that both front upper control arm bushings suffered severe structural tearing at ~53,800 miles. This was identified when tires were being replaced on August 25th or 26th 2026 I reported the issue to Nissan Consumers and it was inspected by Nissan dealer on August 27th 2026.

    Source: NHTSA WEB SITE
  • 2024 MAZDA CX-90
    - Northfield, OH

    I am experiencing the intermittent sticky steering defect on the highway. It begins as a binding sensation during micro-corrections at high speeds, and then the steering remains notched and heavy for the rest of the drive at lower speeds. It doesn’t happen 100% of the time. I need to be driving for a little while on the highway before it starts. I took it back to dealership but they couldn’t get it to do the same thing but they did add grease to a part of the steering. It seemed ok for a few weeks, but it is now back again. I am going to call the dealership back because they advised to let them know if it does start happening again.

    Source: NHTSA WEB SITE