Auto Recalls for Consumers

MERCEDES E320 - 2004 MERCEDES E320 Problems & Complaints

 
Auto Recalls For Consumers
by Mercedes-Benz USA, LLC.

There are 177 complaints filed for the 2004 MERCEDES E320

Below is a list of complaints & problems filed against the 2004 MERCEDES E320. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2004 MERCEDES E320, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (5) Equipment (1) Fuel System Other (1) Seats (2) Suspension (4)
Electrical System (8) Exterior Lighting (3) Latches Locks Linkages (3) Service Brakes (33) Tires (1)
Electronic Stability Control (3) Fuel Propulsion System (73) Other (1) Service Brakes Hydraulic (9) Unknown Or Other (1)
Engine (2) Fuel System Diesel (1) Power Train (3) Steering (1) Vehicle Speed Control (2)
Engine And Engine Cooling (4) Fuel System Gasoline (38) Seat Belts (1) Structure (4) Visibility (2)

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ComplaintDescription

SERVICE BRAKES

8/22/2016 - HOUSTON, TX
WHILE DRIVING ON THE FREEWAY AT AROUND 60 MPH MY INSTRUMENT MESSAGE DISPLAY SUDDENLY TURNED RED, STARTED BEEPING CONTINUOUSLY, AND DISPLAYED THE MESSAGE "STOP BREAK DEFECTIVE STOP VEHICLE". THE CAR HAD ZERO BREAKS, PUMPING THEM DID NO GOOD, AND I HAD TO IMMEDIATELY PUT ON MY HAZARDS, DOWNSHIFT TO SLOW THE CAR, AND PULL OFF THE FREEWAY AND PARK USING THE EMERGENCY BREAK TO AVOID A POTENTIALLY LIFE THREATENING ACCIDENT. WHILE WAITING FOR HELP I TURNED THE CAR BACK ON AFTER 15 MINUTES AND EVERYTHING APPEARED TO BE WORKING FINE. MY CAR IS SERVICED REGULARLY AND VERY WELL MAINTAINED AND IT GAVE NO INDICATION OF ANY BREAK PROBLEMS PRIOR TO THIS FAILURE. IT HAD A FULL BREAK JOB AT THE MERCEDES BENZ DEALER LESS THEN 30K MILES AGO AND WAS SERVICED FOR ANOTHER ISSUE IN THE LAST 1.5 YEARS. AT NO TIME WERE MY BREAKS MENTIONED AS NEEDING MAINTENANCE. MERCEDES BENZ IS AWARE OF THIS ISSUE, SEE "2004 MERCEDES BENZ E CLASS BRAKE FOUNDATION COMPONENTS TSB (BULLETIN SB-090930)" WHERE IT IS MENTIONED. THIS IS A SERIOUS LIFE THREATENING ISSUE THAT BECAUSE OF THE DESIGN OF THE BREAK SYSTEM IS COMPLETELY UNPREDICTABLE. MY CAR IS NOT WITHIN THE 10 YEAR WARRANTY COVERED IN THE TSB REFERENCED ABOVE. THIS SBC BREAKING SYSTEM SHOULD HAVE NEVER BEEN PERMITTED ON THE ROAD. MERCEDES BENZ REALIZED THE MISTAKE AND DISCONTINUED THE USE OF IT AFTER 3 YEARS DUE TO ALL OF THE ISSUES. ANY CAR WITH THIS SYSTEM IS A TICKING TIME BOMB THAT COULD PUT ANY NUMBER OF LIVES AT RISK WITH ABSOLUTELY NO WARNING. AT LEAST WITH A STANDARD BREAK SYSTEM YOU HAVE SOME CHANCE OF STOPPING THE CAR.

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SERVICE BRAKES

8/11/2016 - SEAFORD, NY
THE CONTACT OWNS A 2004 MERCEDES-BENZ E320. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP AND ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, AN ERROR MESSAGE DISPLAYED AND INFORMED THE CONTACT TO IMMEDIATELY STOP THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE CURB, WHICH CAUSED THE VEHICLE TO STOP. THE VEHICLE WAS TOWED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE COMPUTER SYSTEM RELATED TO THE BRAKES WAS REPROGRAMMED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SBC SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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SERVICE BRAKES

8/4/2016 - MINEOLA, NY
MERECEDES BENZ USA CUSTOMER SERVICE WOULD NOT HONOR NHTSA CAMPAIGN 04V296000 (SBC BRAKE PUMP FAILURE) CLAIMING FAILURE WAS BEYOND THE LIMIT OF THE CAMPAIGN. CAR WAS ALWAYS SERVICED AT MERCEDES DEALERSHIP HOWEVER THIS PART WAS NEVER REPLACED. DUE KNOWLEDGE OF POTENTIAL DEFECT IN THE BRAKE UNIT, I HAVE REQUESTED THE PART BE REPLACED AT MERCEDES EXPENSE WHICH HAS BEEN DENIED. I WAS TOLD MY CAR IS UNSAFE TO DRIVE AND THE REPAIR IS QUOTED AT $2200.00

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SERVICE BRAKES

7/13/2016 - PASADENA, CA
THE CONTACT OWNS A 2004 MERCEDES-BENZ E320. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS APPLIED AND FAILED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER INTO A PARKING LOT AND THE EMERGENCY BRAKE WAS APPLIED TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A BRAKE FAILURE THE SBC/ELECTRO HYDRAULIC BRAKE SYSTEM COMPONENT, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

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SERVICE BRAKES

7/6/2016 - SAN FRANCISCO, CA
BERBERIAN STOCKTON DEALER WANTS $2,400 TO FIX THE SBC (SENSOTRONIC BRAKE CONTROL) $740 TO FIX FRONT BRAKES. THE REP RALPH CARRASCO SAID THE DEALERSHIP CANNOT COMPLY WITH THE REMEDY FOR RECALLS AS THE TIME PERIOD FOR RECALLS HAS EXPIRED. REALLY? REPAIR OF FAULTY BRAKES EXPIRE? I WAS WAITING FOR THE LIGHT TO TURN GREEN WHEN THE BRIGHT RED MESSAGE "STOP! BRAKES UNSAFE STOP THE CAR IMMEDIATELY" [ CAN'T RECALL EXACT VERBATIM]. TO STOP THE CAR BECAUSE THE BRAKES HAD BECOME UNSAFE TO DRIVE .THE CAR FROZE UP, RESTARTS BUT WILL NOT SHIFT GEAR TO DRIVE. WHY DOES MB SELL OUTAGEOUSLY EXPENSIVE BUT DEFECTIVE CARS? WHAT ABOUT CONSUMER PROTECTION LAW? NHTSA (NATIONAL HIGHWAY TRAFFIC SAFETY) PUBLISHED ON 4/05/2005 THIS SBC ISSUE AS MERCEDES-BENZ RECALL NO. 2004 050014. THE RECALL BEGAN ON OCTOBER 21, 2004. OWNERS SHOULD CONTACT MERCEDES-BENZ AT 1-800-367-6372. NHTSA SUMMARIZED THE RECALL ON CERTAIN VEHICLES, THE ELECTRONIC MONITORING SYSTEM OF THE SENSOTRONIC BRAKE CONTROL (SBC) IS DESIGNED TO MONITOR THE PRESSURE GRADIENT WITHIN THE HIGH PRESSURE LINE OF THE BRAKE SYSTEM. IF AN UNACCEPTABLE PRESSURE GRADIENT IS DETECTED, THE SYSTEM WILL SWITCH, AS IT IS DESIGNED TO DO, INTO THE HYDRAULIC FUNCTION MODE. HAZARD: IF VEHICLES ARE NOT ROUTINELY SERVICED AND HAVE EXTREMELY HIGH MILEAGE COMBINED WITH A HIGH NUMBER OF BRAKE ACTUATIONS, OR FREQUENCY, THE PUMP MOTOR OF THE SBC MAY RUN OUT OF PERMISSIBLE TOLERANCES, THEREBY TRIGGERING THE HYDRAULIC FUNCTION MODE.CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.

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FUEL/PROPULSION SYSTEM

4/7/2016 - VACAVILLE, CA
EXPERIENCE STRONG SMELL OF GASOLINE AFTER FILLING TANK. SMELL DIMINISHES WHEN TANK IS LESS FULL BUT RETURNS WITH NEXT FUEL FILL UP. SMELL NOTICED BOTH INSIDE AND OUTSIDE VEHICLE EXACT DATE FIRST OCCURRED IS UNKNOWN, BUT WAS FIRST NOTICED YEARS AGO.

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SEAT BELTS

12/17/2015 - BELLEVUE, WA
THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT THE MIDDLE REAR SEAT RETRACTOR BECAME INOPERABLE EACH TIME IT WAS PULLED OUT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 216,000. .....UPDATED 04/15/16 05/14/18

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SERVICE BRAKES

12/8/2015 - SOUTHFIELD, MI
RECALL WAS PERFORMED IN 2004 ON SBC HYDRAULIC SYSTEM AND HAS GONE OUT AGAIN, 12/08/2015, AND THE DEALER SAID THE RECALL "EXPIRED" IN 2013. VEHICLE WAS DIAGNOSED AT AUTOHAUS IN ROYAL, OAK, MI.

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SERVICE BRAKES

11/8/2015 - MECHANICSVILLE, VA
BRAKES FAILED THREE TIMES TODAY. AT ONE POINT, WE WERE FORCED TO USE EMERGENCY BRAKE TO STOP, AND AT ANOTHER POINT, WE WERE FORCED TO DRIVE OFF INTO THE GRASS TO STOP.

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SERVICE BRAKES

11/2/2015 - CHULA VISTA, CA
THE CONTACT OWNS A 2004 MERCEDES BENZ E320. WHILE DRIVING AT APPROXIMATELY 20 MPH, THE POWER BRAKES FAILED WITHOUT WARNING CAUSING, WHICH CAUSED THE BRAKES TO GO INTO BACKUP MODE. THE VIN WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 05V133000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE FAILURE CONTINUED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. UPDATED 01/27/16

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