NUNA RAVA Complaints

I own two Nuna RAVA car seats, and both have developed unraveling/tearing of the two-point harness buckle/strap between the child’s legs. One seat had noticeable tearing, which prompted me to closely inspect the second seat, where I found the same area beginning to unravel. I contacted Nuna and was initially advised to use glue or tape on the damaged area. After expressing my safety concerns about that, Nuna acknowledged that the damage is a safety hazard and instructed me to discontinue use of both seats. However, they refused to repair or replace the seats and instead offered a 10% discount toward purchasing a new seat. I am concerned that the same safety-critical component is failing on two separate car seats and that Nuna is acknowledging the hazard while requiring me to pay hundreds of dollars to replace the seats. Both seats are still within the expected usable life of the product. I believe this warrants investigation as a potential safety defect.

Shell foam is folding inward, like melting inward. This was found on 4 Nuna Rava Next LoveShackFancy editions.

The Nuna RAVA Next convertible car seat has developed significant deterioration and separation of the internal foam/energy-absorbing material along the side of the seat. The foam appears to be pulling away from the surrounding structure and has areas that look compressed, deformed, or broken down. This appears to be occurring during normal use and is not the result of a vehicle crash. The damage is concerning because the affected material is part of the car seat’s protective structure. I am concerned that the deterioration could compromise the seat’s ability to provide proper protection in a crash.

I have contacted [XXX] for my concerns. I sent pictures and videos. the metal harness that is usually located behind the car seats is stuck under the seat and I can't unloosen my daughters straps now thats she's grown some. its concerning because she can't even use her car seat at this moment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Harness does not stay tight when secured. Debris collected in latch release button preventing it from staying tight.

The harness adjustment button on my Nuna RAVA car seat has failed, preventing the harness from being properly tightened. This makes it impossible to securely restrain my child. This issue involves the same harness adjustment mechanism that Nuna previously addressed in a voluntary recall, where debris could cause the adjuster to malfunction and result in a loose harness. The seat has not been misused and is within its expected usable lifespan. Despite this, Nuna has refused to repair or replace the seat, stating it is out of warranty. This is a safety-critical failure that directly impacts child passenger safety, as the harness cannot be properly secured in the event of a crash.

When the cover was removed for cleaning, a clean break was discovered straight down the full headrest styrofoam where it extends out to the sides from the flat back where the child places its head. The car seat has been in no accidents and there is no way to know how long the foam had been like that since the cover had been covering it. The company claimed that the entire car seat needs to be replaced. Thus, the safety of the child may have been compromised when in the car seat before the issue was discovered. There are still years left before it expires and nothing has occurred to the car seat other than standard use. There was a photo of an identical break on Reddit and so this may be a common problem with this car seat model.

I have concerns about the safety and proper installation of my child’s car seat. The seat is installed in the rear of the vehicle, however I am unsure if the lower anchors and tether system are functioning properly or securing the seat as intended. I want to ensure my child is fully protected in the event of a sudden stop or crash. Additionally, I am reporting ongoing safety concerns with my vehicle related to open recalls. The manufacturer has stated that certain repairs should be completed free of charge, but the dealership has delayed or failed to complete the repairs in a timely manner. These issues raise concerns about overall safety and risk to occupants, especially a young child. The vehicle and car seat are available for inspection if needed.

When replacing cover of Nina Rava from recall. It was identified that the foam in head rest is cracked. This seat and not left vehicle or been in an accident. I was told by Nuna to tape it back and use super glue but it needed to be replaced. When you read online on Nuna website it says do not use the seat.

I own a Nuna RAVA child car seat that was subject to a voluntary safety recall. My original car seat was purchased in the color “Caviar.” As part of the recall remedy, Nuna provided a replacement seat cover kit in a different color that does not match the original product I purchased. Nuna has confirmed to me in writing that they currently manufacture and ship the Caviar color, but has stated that I am not allowed to receive my original color as part of the recall remedy and that consumers do not get to choose their replacement color. This means the recall remedy does not restore my product to a safe and substantially equivalent condition as originally purchased. I paid for a specific product configuration, and Nuna is refusing to provide an equivalent replacement despite having the original color available. I should not be forced to accept a materially different product in order to correct a safety defect, nor should I have to choose between using an unsafe recalled product and accepting a non-equivalent replacement. I sent Nuna a formal written request for an equivalent replacement or refund, and they have failed to resolve the issue or respond appropriately. I am filing this complaint because the manufacturer’s recall remedy appears inadequate and does not fully restore the product to its original condition.