Child Car Seat Complaints

When I have the windows down, I can see the headrest flapping in the wind. I took the cover off and discovered that the styrofoam had broken in half. I used foam adhesive to bind it together. Once again, windows down and the headrest is still flapping in the wind. Look underneath the cover and this time the Styrofoam is broken into multiple pieces.

The contact owns a Safety 1st Car Seat, Model Type: Convertible, Model Number: CC450ULC, Manufactured Date: February 17th, 2026. The contact stated that after placing an infant in the car seat and tightening the harness straps, the harness straps had independently loosened by the time the contact had arrived to the intended destination. The contact initially used the child restraint in the rear-facing position and later changed it to the forward-facing position; however, the failure persisted. The contact stated that the harness straps loosened each time the child restraint was used. The car seat was not replaced.

We bought two of these car seats and the base on account we liked the feature that the car seat can rotate in the base... This car seat is UNUSUALLY UPRIGHT on its own and I believe the base insert makes it worse. I am a first time mom and I didn't realize how bad the ergonomics of this car seat are until recently, but my baby absolutely HATES the car now because she associates it with how uncomfortable this car seat is. I cannot stress the emotional distress this car seat has caused me and my baby. Any product like this should not be on the market

I am reporting a potential safety defect involving an Evenflo Revolve360 child restraint. Manufacturer: Evenflo Product: Revolve360 Model: CS360212464 Manufactured: September 26, 2025 Purchased: XXX from Target The seat was used rear-facing by my [XXX] daughter, who weighs approximately 27 pounds. After only about four months of normal use, I discovered significant localized fraying/tearing of the harness webbing. I have photographs documenting the damage. The damage appears concentrated in a specific area of the harness webbing near where it passes through/contacts components of the seat. I do not see corresponding damage to the surrounding fabric, foam, plastic, metal structure, or other visible areas that would readily indicate an environmental cause. I contacted Evenflo and provided photographs. Evenflo stated that the damage “appears to be related to external environmental factors” and that the components contacting the strap are smooth and rounded. However, Evenflo did not identify what specific environmental factor caused the damage or what physical evidence supports that conclusion. Evenflo also advised that the seat could be used in booster mode if my child met the requirements. This is not an applicable solution because my daughter is only [XXX] old, [XXX] pounds, and still rear-facing. My concern is product safety: a critical harness component experienced substantial deterioration after approximately four months of use. I am requesting that NHTSA record this as a child-restraint safety complaint and evaluate whether this harness deterioration could represent a potential safety defect or pattern involving the Revolve360. I can provide photographs, proof of purchase, product labels, Evenflo correspondence, and the physical seat if needed. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I discovered a potential safety defect while inspecting and preparing my Graco Turn2Me child restraint for eventual forward-facing use. The seat is Model 2170122, manufactured 08/26/2024. The physical SnugLock/LATCH configuration of my seat appears inconsistent with Graco’s published Turn2Me instructions and installation videos. The rear-facing SnugLock lock-off/release mechanism shown by Graco does not appear to be present or accessible on my seat. The gray InRight lower-anchor/LATCH strap is routed through the blue rear-facing belt path and cannot be repositioned in the manner shown in Graco’s instructions. I cannot move the lower-anchor system into its designated storage location or reroute it through the orange forward-facing belt path as required for forward-facing LATCH installation. This child restraint has been used to transport my child before I discovered the condition. There was no crash, fire, injury, or fatality associated with the discovery. I have stopped using the seat. I reported the issue directly to Graco. Graco created Case #52041838 and Case #52041872, cross-referenced them for Product Safety review, and instructed me in writing to “refrain from using the product until further advice is given.” I am requesting that NHTSA review this as a potential manufacturing/assembly or child-restraint safety defect. Photographs documenting the seat, lower-anchor routing, apparent SnugLock discrepancy, and manufacturer label are available.

During normal use while buckling my child into the Chicco Fit360 car seat, the magnetic chest clip fell apart. The housing separated and exposed the internal springs and other components. There is no visible cracking or broken plastic, and the car seat has never been involved in a crash or otherwise misused. Because the chest clip is a safety-critical component of the child restraint system, I stopped using the car seat after the failure. I contacted Chicco through its customer-service website on August 7, 2026 to report the failure and request assistance. I provided photos and the car seat's identifying information. As of August 18, 2026, I have not received a response from Chicco.

Locking device to secure car seat to the base broke, on this REPLACEMENT infant car seat. Graco Case #49771285, 10/19/25 (I no longer have pictures or videos of defective car seat, Graco should have them on file. The infant seat was returned to Graco QA, the Graco replaced it with current defective car seat on 10/24/25). Current Graco infant car seat Case # 5195437 with Reference # 520230003. I have pictures of this one. In addition, our daughter gave us her back up car seat to use with her son, the one we bought the above car seats for. This SSME & 3rd infant car seat had the SAME DEFECT! We asked Graco to RECALL these seats. They said they don’t make them any longer. We requested a recall again and said we would also be submitting a report of defect to NHTSA, this is it. We are concerned for the safety of thousands of infants nationwide that are still using these infant car seats. PLEASE follow up with Graco AND recall these infant car seats. Thank you from a concerned grandparent.

UNKNOWN. I purchased this booster seat through an online retailer. After I received the car seat, I tried to register it with the manufacturer but the model I have is not listed and therefore I am unable to register it.

Good afternoon, I am a CPST and work at a hospital assisting new parents with car seat safety. We were working on the seat. Parents had just removed seat from box, upon trying to remove the seat from the base it acted "stuck". This seat has 4 attachments on the underside that connect the RFO to the wheels, they are supposed to retract when the handle near the top of the seat is pulled. However, only 3 retracted. We connected it back and tried again and the dad gently pulled the seat upwards and one of the attachment bars broke thru seat shell. No excessive force was used. My suspicion is that the retracting mechanism was already broken due to its malfunction prior to trying to remove from the base/wheels. This broken attachment meant we were unable to use the wheels or the base because the seat part could no longer properly attach to the wheels. I advised parent to install baseless and walked thru the installation with him. I also had him take photos, of the broken pieces and the model number and call Evenflo for a replacement seat. I have photos of the photos since I did not have my phone at the time we were down in the car but took pictures of his pics so I would have them once I spoke with Evenflo and you.

After gently removing the fabric cover of our Cybex Eternis S All-In-One car seat to wash it according to the manufacturer's care instructions, and then putting the cover back on, the car ride immediately following, the red plastic pieces designed to hold the cover in place completely snapped off. This structural failure exposed two sharp, unshielded metal screws directly in the child's seating area. Because these screws were left fully exposed by the broken plastic, they created an immediate laceration hazard. As a direct result of this defect, my young daughter's leg was cut by the exposed screws while using the seat.