MAZDA Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA 6. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15B869000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/11/16*LJ

WHEN THE CAR DECELERATORS, OR MORE NOTICEABLY, WHEN I'M BREAKING, THE HEADLIGHTS FLICKER, ALMOST PULSING. IT HAS NOT GOTTEN ME INTO ANY TROUBLE YET, I'VE HEARD OF NEAR HITS BECAUSE OTHER DRIVERS THOUGHT THEY WERE ALLOWING THEM TO MERGE IN FRONT OF THEM. I'M MOST AFRAID THAT SOMEONE WILL THINK I'M THREATENING THEM BY FLASHING MY LIGHTS AT THEM. AS IF I'M ANGRY THEY CUT ME OFF AND FLASHING MY LIGHTS IN ANGER, FOR EXAMPLE. IT'S VERY RARE FOR THIS NOT TO HAPPEN WHEN IT IS DARK. MY BOYFRIEND IS ALSO AFRAID THAT THE LIGHTS ARE GOING TO GO OUT SPONTANEOUSLY, LEAVING ME IN THE DARK.

A NOISE IN THE LEFT REAR DEVELOPED AND THE REAR SHOCK BROKE OFF. UPON INSPECTION IT WAS DETERMINED THAT EXCESSIVE CORROSION ON THE ENTIRE FRAME FROM BEHIND THE FRONT SEAT AREA BACK RENDERED THE VEHICLE UNSAFE TO DRIVE. I CONTACTED MAZDA CORP AND WAS TLD THAT YES THERE WERE KNOWN CASES OF EXCESSIVE CORROSION ON THAT ER AS WELL AS FORD ESCAPES DUE TO DEFECTIVE METAL USED IN MANUFACTURING. I WAS TOLD IT WAS NOT MY FAULT AS I COULD NOT HAVE PREVENTED IT. THAT THERE WAS NOTHING THEY COULD DO AS THE VEHICLE WAS OUT OF WARRANTEE. THE MAZDA DEALER WHO INSPECTED THE VEHICLE STATED IT WAS NE OF THE WORST CASES THEY HAD SEEN AND NOT TO DRIVE IT. I WAS FORCED TO TRADE IT IN AT A GREAT LOSS BECAUSE I NEED A VEHICLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA 6. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V345000 (AIR BAGS), 15V382000 (AIR BAGS), AND 15V869000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MAZDA TRIBUTE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE MADE AN ABNORMALLY LOUD NOISE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE FRAME WAS SEVERELY RUSTED ON THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.

DRIVERS SEAT BROKE LOOSE. WAS AT A STOP LIGHT. WHEN I STARTED MY LEFT TURN THE SEAT SUDDENLY ROCKED BACK AND THEN SLAMMED FORWARD. I ALMOST LOST CONTROL AS MY FOOT HAD COME OFF THE GAS PEDAL DURING THE ROCK BACK AND THEN STEPPED BACK ON IT AS I WAS THROWN FORWARD FORWARD. THE CAR HAS ALWAYS HAD A CLICKING NOISE COMING FROM THE DRIVERS SIDE SEAT.

ON 3/20/16, I WAS DRIVING ON A LOCAL ROAD WHEN THE CAR JUST STOPPED ACCELERATING. THE DASHBOARD LIT UP WITH AN ENGINE LIGHT ICON, A RED EXCLAMATION POINT AND A HOST OF ERRORS (SCBS, AT MALFUNCTION, ENGINE INSPECTION REQUIRED AND SOMETHING WITH A T). I COASTED TO A PARKING LOT, TURNED THE CAR OFF FOR A COUPLE MINUTES AND RESTARTED. THE SAME LIGHTS AND ERROR MESSAGES WERE THERE BUT THE CAR ACCELERATED WHEN PUSHING THE GAS PETAL BUT MORE SLOWLY THAN IT SHOULD AND AFTER 2 BLOCKS, IT JUST STOPPED AGAIN. MY 5 MONTH OLD GRANDDAUGHTER WAS IN THE CAR WITH ME. IF THIS HAD HAPPENED ON A BUSY STREET OR THE HIGHWAY, WE COULD HAVE BEEN KILLED.

I RECEIVED A LETTER IN SEPTEMBER 2015 REGARDING A RECALL THAT INVOLVED THE FRONT SUSPENSION AND THE DANGERS THAT COULD BE INVOLVED, BUT THERE WERE NO PARTS AVAILABLE AT THIS TIME TO FIX THE PROBLEM. I STILL HAVEN'T RECEIVED NOTIFICATION OF PARTS BEING AVAILABLE 6 MONTHS LATER. NO DAMAGE HAS BEEN DONE MY VEHICLE AS OF YET HOWEVER ANOTHER SNOWY WINTER IN ILLINOIS HAS PASSED AND THE DANGER OF "SALTWATER INTRUDING INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN GENERATING LOOSENESS OF THE BALL JOINT IN THE FITTING". THE RESULT OF THIS CORROSION, ACCORDING TO THE RECALL LETTER, CAN CAUSE THE BALL JOINT AND LOWER ARM TO SEPARATE CAUSING LOSS OF STEERING CONTROL AND INCREASED CRASH RISK. I THINK 6 MONTHS IS AMPLE TIME TO PRODUCE PARTS NEEDED TO FIX THESE VEHICLES AND TO SAVE LIVES AND IT IS INCREDIBLY IRRESPONSIBLE OF MAZDA TO NOT EXPEDITE THIS FIX.

PURCHASED A BRAND NEW CX-5 GRAND TOURING ON FEB 14, 2016. AFTER ONLY 1,300 MILES AND ABOUT 3 WEEKS, MY BRAND NEW VEHICLE DECIDED TO NEARLY COME TO A COMPLETE STOP ON ITS OWN AFTER MAKING A RIGHT TURN. IT WAS AS IF I HAD SHIFTED THE CAR INTO PARK WHILE DRIVING. ABRUPT STOP. HEARD A COUPLE BEEPS, SAW A WARNING LIGHT COME ON. DRIVER BEHIND ME NEARLY REAR ENDED ME. PULLED OVER, TURNED ON FLASHERS, GOT MY WHITS ABOUT ME. BEEPING GONE. NO WARNING LIGHTS ON. LOOK AROUND, FOOT OFF BREAK, MERGE BACK ONTO ROAD. CALL THEIR SERVICE DEPARTMENT AND MAKE AN APPOINTMENT FOR NEXT DAY. DROP OFF CAR, TELL THEM WHAT HAPPENED, ASK FOR LOANER WHILE THEY ARE LOOKING AT IT. NOPE, NO LOANERS BUT CAN ARRANGE RENTAL FOR $35/DAY. TELL ME THEY CAN DEFINITELY FIND OUT WHAT HAPPENED BECAUSE IF WARNING LIGHT CAME ON IT WILL STORE THE EVENT IN THE ONBOARD COMPUTER. BORROW WIFE'S CAR CAUSE NOT WILLING TO PAY FOR RENTAL. SPEAK WITH THEM NEAR END IF DAY. WE COULDN'T FIND ANYTHING WRONG. NO STORED EVENT IN ONBOARD COMPUTER. TELL ME IF YOU CANT DUPLICATE THE PROBLEM FOR US NOTHING WE CAN DO. OH WELL. TAKE CAR HOME. DRIVES FINE FOR 2 MORE WEEKS. ITS NOW MARCH 18, CAR OWNED ABOUT 6-WEEKS, WITH APPROX 1,600 MILES. DAMNED IF IT DOESN'T DO EXACT SAME THING AGAIN 3:30PM ON FRIDAY. AMAZED DRIVER BEHIND ME DOESN'T REAR END ME. THIS TIME NO BEEPS OR WARNING LIGHT. MAJOR SAFETY ISSUE

TL* THE CONTACT OWNS A 2010 MAZDA 3. WHILE DRIVING 4 MPH, THE CONTACT HEARD A NOISE INSIDE THE VEHICLE. THE TIRE PRESSURE LIGHT WAS ILLUMINATED; HOWEVER, IT FUNCTIONED AS DESIGNED AND WAS NOT RELATED TO THE FAILURE. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE SUN ROOF FAILED TO CLOSE, THE VEHICLE VIBRATED AND VEERED TO THE RIGHT NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE INTERNAL SOFTWARE MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. UPDATED 07/27/16*LJ *TR