2019 HONDA RIDGELINE Complaints

On [XXX], at [XXX] am MDT, the closed sunroof on our 2019 Honda Ridgeline RTL exploded, without warning, while we were driving northbound on [XXX] north of [XXX]. At the time of the sunroof exploding, there were no cars close to us, in front or behind, and no overpass overhead. The glass projectiles of the sunroof, at high velocity, entered the cabin, struck and cut the back of my wife's left hand. My wife and I were covered in shards of glass. I could see a cloud of glass shards fall to the surface of the freeway in my rearview mirror at the time of the explosion. The vehicle is currently being serviced and estimated for damages at Ralph Schomp Honda in Highlands Ranch, CO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA Recall Campaign Number Associated: 22V430000 (Honda Codes AOU/AOT) My 2019 Honda Ridgeline is registered in Maine (a designated salt-belt state) and has a completely rusted-through rear subframe. The local authorized Honda dealership inspected the vehicle and officially grounded it, stating it is fundamentally unsafe to drive and cannot pass Maine State Inspection due to structural failure at the suspension mounting points. Despite the clear language of Recall 22V430000 requiring Honda to "repair or replace affected components free of charge" if they fail inspection, American Honda Corporate has officially denied coverage. Corporate customer service stated they are not responsible for corrosion caused by winter road materials. This directly contradicts the purpose of this federal recall, which was issued because improper factory paint adhesion left the subframe vulnerable to road salt. Honda is actively violating federal law by refusing to provide the mandated remedy for a structurally failed, unsafe vehicle. American Honda Case Number: 1656861

The contact owns a 2019 Honda Ridgeline. While the contact's husband was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle hesitated and failed to accelerate as intended. The check engine and emissions warning lights were illuminated. The vehicle was taken to the dealer and was diagnosed with fuel injector failures. The contact was informed that fuel injectors needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, and the contact was informed that the fuel injectors needed to be replaced another time. The vehicle was repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.

I have an engine failure at 99k miles. The car is in pristine condition inside out. Oil changes are done every 5k miles. Without any warning, check engine light or any indication from the car's computer, the engine just failed while driving. It sounded like there was something grinding inside the engine. The truck was towed to Honda dealer and they said I need a new engine replacement. They found metal shavings in the engine oil. The invoice indicates "Found more has bad rod knock recommend replace engine assembly"

The contact owns a 2019 Honda Ridgeline. The contact stated that while driving at an undisclosed speed, the check engine warning light was flashing on the instrument panel. The contact stated that there was a knocking sound coming from the engine. The contact associated NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); with the failure; however, the VIN was not included in the recall. The vehicle was taken to an independent mechanic and then to a dealer, where it was diagnosed with a lower-end rod bearing failure and a damaged crankshaft. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 87,000.

The contact owns a 2019 Honda Ridgeline. The contact stated that while reversing out of a parking spot, the vehicle stalled. No warning light was illuminated. The contact pushed the vehicle into the parking spot. The contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) and NHTSA Action Number: PE25008 (Engine). The vehicle was towed to the local dealer, where it was diagnosed and determined that the rod fractured, causing the engine to seize. The dealer suggested an engine replacement. The vehicle was not repaired. The manufacturer was contacted, filed a case, and advised the contact that he might be contacted within a week. The failure mileage was approximately 84,300.

My wife and I had decided to empty our storage unit, so on Memorial Day we began moving everything into the garage. After five or six trips Honda, I pulled the car up beside the RV and close to the house for what turned out to be the last load. I unloaded my bicycle and nearly everything else, leaving only a few small items, and then removed the massage table from the back seat. The engine was off this entire time. That was when I noticed smoke coming from the engine compartment. At first, I thought the radiator had overheated, so I tried to open the hood, but it was too hot. I went into the garage for gloves and a fire extinguisher and tried again, but still could not get it open. Realizing the situation was getting worse and that I could not stop it there, I jumped into the car and tried to start it. To my surprise, it started immediately, and I drove it as fast as I could out to the street in front of the house. Only later did I realize that this likely saved my RV—and possibly the front of my house as well—from catching fire. We were so blessed that I was able to move the car to a safer location and no one was hurt. It was a miracle.

While operating my 2019 Honda Ridgeline at normal driving speed, the vehicle experienced a sudden and catastrophic engine failure without warning. Immediately prior to failure, a loud metallic knocking/hammering noise developed from the engine area. Within seconds, the engine lost power and shut off completely while the vehicle was in motion. After the shutdown, the vehicle would not restart. Attempts to start the engine resulted in minimal or no crank, even when using a jump start. The vehicle had to be towed. A subsequent inspection determined that the engine had no compression, indicating severe internal mechanical failure. The failure occurred abruptly and without any prior warning lights, temperature issues, or drivability concerns. This failure created a significant safety hazard, as the vehicle lost all power while driving, which could have resulted in a loss of control or increased risk of collision, especially in higher-speed or traffic conditions.

The contact owns a 2019 Honda Ridgeline. The contact stated that the rear-view camera was inoperable, and a black screen or a flashing screen was displayed. The contact referenced NHTSA Campaign Number: 22V867000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.

The contact owns a 2019 Honda Ridgeline. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. A diagnostic test revealed codes for the catalytic converter efficiency below threshold Bank 2, and Bank 2 air-fuel ratio imbalance. The vehicle was taken to a dealer, and the dealer referenced NHTSA ID Number: 10187289 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,000.