VOLKSWAGEN Complaints

The center console repeatedly displays the message "Emergency call cannot be made." The message first appeared in approximately a few months after starting the lease and has recurred since. When it appears it interrupts navigation guidance and audio playback, and it can repeat several times during a single drive, including while driving at highway speed. The repeated alerts are a distraction while driving. The emergency call (SOS) system does not function reliably. I cannot depend on it to summon assistance after a crash, which is the purpose of the system. The vehicle was taken to several authorized VW dealers. They said this is a known issue and had little to offer. I contacted VW directly who helped change the network configuration on the telematics unit. The fault stopped for approximately 6 month and then returned. It is currently occurring on a regular basis. The vehicle has approximately 10,000 miles. No crash, fire, or injury has resulted.

Faulty sensor under passenger seat will cause the airbags to go off while someone is in the passenger seat, buckled. Will go on and off intermittently. Alert on dash will illuminate and overhead notification of passenger airbag shutting off flashes.

Paint failure and separation of clear coat and top coat from the body. Paint failure on rear trunk under the window.

I am submitting a formal complaint regarding a defective vehicle I purchased new, a 2025 Volkswagen Atlas, on April 7, 2025. Since the time of purchase, the vehicle has experienced persistent and significant issues with the infotainment system that substantially impair its usability, safety, and value. The infotainment system repeatedly disconnects from both wired and wireless connections to my cellphone. When the system disconnects, it does not reconnect at all during the drive. This results in loss of GPS navigation and hands-free phone functionality, creating a safety concern. I have made extensive efforts to have this issue resolved. The vehicle has been taken to two authorized dealerships on ten separate occasions for service on the following dates: June 11, 2025 October 20–21, 2025 October 27–29, 2025 November 17–21, 2025 December 17–18, 2025 February 9, 2026 April 21–23, 2026 June 29-30, 2026 July 28, 2026 August 24-25, 2026 I have also contacted Volkswagen customer care regarding these issues; however, the matter remains unresolved despite my good-faith efforts to address it through authorized service channels. A case number with Volkswagen is available upon request. Multiple service representatives have verbally acknowledged that the infotainment issue is affecting other drivers and has been a known issue for years. This information was never disclosed by any sales representative at the time of purchase. I believe this represents a misleading and potentially predatory sales practice. Had I been informed of these known and ongoing issues, I would not have purchased this vehicle. Despite these repeated repair attempts, the issue remains unresolved, with the latest disruption occurring on September 3, 2026.

Travel assist currently unavailable warning goes off frequently in 2022 Volkswagen Tiguan SE-R Line creating a loud repetitive dinging noise which is very distracting and alarming while driving, thus causing a safety issue. This occurs even when not using travel assist features and there is no way for the consumer to disable the travel assist to prevent the warning from occurring. This has been an ongoing issue since purchasing the vehicle in May 2022 and has been reported to the local Volkswagen dealership multiple times with no acknowledgement of the issue or offer to repair while the vehicle was under warranty. I have recently discovered that Volkswagen issued a Technical Service Bulletin for dealerships in May 2023 under (TSB) 2070207/1 (also known as TSB 48-23-01). It is a known issue to Volkswagen and they have failed to issue a recall or properly train their dealerships about the issuance of the Technical Service Bulletin to appropriately repair while covered under warranty.

Like many others, at 55k miles, our oil separator malfunctioned causing our oil pan to crack and dump every drop of oil. We had to replace the oil pan and fortunately our mechanic friend figured out it was the new pcv valve malfunction causing too much pressure in the engine. My wife was luckily pulling onto our property when the car essentially shut itself off. When searching for the valve I needed, talking to multiple parts dealers and then a vw tech, none of them are sure why there’s no recall. It happens between 50-60k to THOUSANDS of people now. Then I watched videos on the issue and the mechanics online are all saying the same thing- this should’ve been a recall 2 years ago and are all asking the same question. It’s time VW does what’s right. It’s awfully coincidental that they installed plastic oil pans that would crack and leak under instead pressure, rather than a blowout seals because of the valve failure.

The right daytime running lights have failed. It creates a safety hazard for driving. The only remedy is to replace the entire headlight which is costly. This is due to poor manufacturing that lets in water to damage the led.

My 2021 Volkswagen Atlas at 58,000 miles the passenger side daytime running light stopped working. This is a replacement that can only be completed with an entire headlight assembly replaced the cost of a headlight assembly is between $1800- $2500 which is an astronomical amount to replace just the LED daytime running light.

My vehicle was parked on my worksite and when I can out to check a truck in. I noticed my windows looked tinted and when I went to investigate my vehicle was on fire or smoking badly and I closed the door and call [XXX]. This was a very traumatic experience for me considering I had only purchased the vehicle from the dealership on the 18th and had recently been training one of my kids for driving lessons. While I am grateful that me or my family where not physically injured it is unacceptable that both the manufacturer and dealership knowingly put both me and my family in harms way and I expect to be compensated for this preventable traumatic experience we've endured due to no fault of ours. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting a formal vehicle safety report regarding a hazardous mechanical reassembly failure involving my 2018 Volkswagen Beetle Coast. On August 14, 2026, the vehicle underwent service evaluation at Stohlman Volkswagen Tysons Corner. Immediately upon exiting the facility, a critical 'Brake Fluid Low' safety alarm and a flashing Red BRAKE Warning Light triggered on my dashboard, creating an emergency safety hazard on the highway.Due to the severity of the braking system malfunction, I was forced to return the vehicle to the dealership on August 15, 2026. As documented by Repair Invoice #6137732, certified technicians took emergency custody of the vehicle, diagnosed stored sporadic low-voltage faults within the electronic system, and conducted a 7-mile diagnostic road test to safely recalibrate the components, releasing the car at a Total Balance of $0.00. I am respectfully requesting that federal safety investigators review the vehicle release protocols at this location to ensure consumer safety on public roads. Thank you very much for your time and oversight.